Authilia Phukubje
Pretoria
Summary
Highly reliable and experienced with track record of helping clients improve bottom-line numbers by providing tailored advice, expertise and innovative solutions. Adept in quickly identifying customer needs and designing customized strategies to maximize company performance and profitability. Skilled in analysing industry trends, competitor activities and market conditions to make timely decisions.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Freelancer
Self-employed
11.2023 - Current
- Social Media Management
- Writing proposals and presentations.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
- Strengthened client relationships with consistent communication and timely project updates.
- Administrative support.
- Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
Assistant Training Coordinator
Mpileng Institute of Learning
08.2023 - 10.2023
- Creating quarterly and annual training programs.
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Facilitated communication between trainers and participants before and after sessions to ensure clear expectations and follow-up support were provided as needed.
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Collaborated with department managers to design customised training plans aligned with organisational goals.
Marketing and Business Development Manager
Mpileng Group Pretoria
08.2022 - 08.2023
- Conducting BBBEE, Employment Equity, and Labour relations training.
- Increased brand awareness by developing and executing strategic marketing campaigns.
- Managed trade show presence, enhancing brand reputation within the industry.
- Collaborated with cross-functional teams to develop integrated marketing plans aligned with overall business objectives.
- Championed innovative marketing ideas, fostering a culture of continuous improvement and driving business growth.
- Delivered engaging presentations at conferences and events, positioning the company as an industry thought leader.
- Expanded market reach by implementing targeted email campaigns that drove website traffic and generated qualified leads.
- Led a high-performing team of marketers, fostering a collaborative environment focused on achieving business goals.
- Conducted training sessions for sales teams on new products or services offerings to ensure consistent messaging across all channels.
- Generated new business leads by establishing partnerships with industry influencers and key stakeholders.
- Boosted sales revenue by identifying opportunities for cross-selling and upselling existing clients.
Business Development Supervisor
Mpileng Group Pretoria
02.2022 - 08.2022
- Managed escalated client enquiries with exceptional professionalism and enthusiasm to maintain trust and reliability.
- Trained and mentored junior team members to enhance their skills and contribute effectively to the company''s goals.
- Prepared reports and presentations detailing business development activities and outlining new initiatives.
- Established an efficient lead generation process by streamlining the company''s prospecting and outreach efforts, ultimately resulting in a higher conversion rate.
- Increased client base by identifying new business opportunities and developing strategic partnerships.
- Streamlined internal processes for improved team efficiency and increased overall productivity.
- Developed strong relationships with key stakeholders, ensuring long-term business success and collaboration.
Business Development Advisor
Mpileng Group Pretoria
07.2021 - 02.2022
- Conducting face-to-face meetings with clients to present BBBEE, ISO, and Employment Equity.
- Identified new market opportunities for increased profitability and growth.
- Conducted comprehensive market research to identify emerging trends and capitalize on new business opportunities.
- Researched prospective clients to develop and execute cold call lists.
- Attended conferences and trade association meetings to represent company, build industry networks and promote new product lines.
- Negotiated contracts and closed sales with new and existing clients.
Frontline Team Leader
Café 41 Menlo
10.2018 - 06.2021
- Seated guests quickly and coordinated timely service to minimize table wait times.
- Assisting with bookings and reservations
- Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
- Updating customers database for special occasions.
- Implemented strategies aimed at increasing sales revenue by motivating staff members to upsell products or services when appropriate.
- Enhanced team productivity by implementing efficient workflow processes and providing clear communication.
Waitress
Tribeca Standard - Pretoria
01.2012 - 09.2018
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
Bachelor of Arts - Communication Science
University of South Africa
Pretoria, South Africa 01.2019 - 10.2022
Bachelor of Arts Honours - Integrated Organisational Communication
University of South Africa
Skills
Sales and Negotiation
Customer Experience
Team Collaboration
Teamwork and Collaboration
Planning and Coordination
Excellent Communication
Project Management
Problem-Solving
Organisation and Time Managementent
Flexible and Adaptable
Active Listening
Certification
Secretarial and Computer Skills, DSDC COLLEGE, 12/31/08
References
Available on request
Timeline
Freelancer
Self-employed
11.2023 - Current
Assistant Training Coordinator
Mpileng Institute of Learning
08.2023 - 10.2023
Marketing and Business Development Manager
Mpileng Group Pretoria
08.2022 - 08.2023
Business Development Supervisor
Mpileng Group Pretoria
02.2022 - 08.2022
Business Development Advisor
Mpileng Group Pretoria
07.2021 - 02.2022
Bachelor of Arts - Communication Science
University of South Africa
01.2019 - 10.2022
Frontline Team Leader
Café 41 Menlo
10.2018 - 06.2021
Waitress
Tribeca Standard - Pretoria
01.2012 - 09.2018
Bachelor of Arts Honours - Integrated Organisational Communication
University of South Africa
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