Austin Siphiwe Mogapi
Application Support Specialist
Cape Town,WC
Summary
Knowledgeable maintenance professional performing preventive, predictive and corrective actions to keep equipment operating at peak performance. Strong troubleshooting and diagnostic abilities.
Overview
13
13
years of professional experience
10
10
years of post-secondary education
6
6
Certifications
Work History
Specialist
Vodacom
Department
02.2018 - Current
- Occupation) Duties.
- Routine system preventative and corrective maintenance on Vodaview, Vobill, Customer Data Warehouse & Oracle Data Store.
- Proactive involvement in projects related to architecture changes, upgrades and the implementation of new systems and services.
- Monitor and manage Systems availability according to the agreed SLAs.
- High level and operational support.
- Proactively monitor, manage and optimize resource/capacity utilization.
- Event and fault management.
- Configuration management.
- Risk Management.
- Compilation of operational manuals on all systems.
Graduate Trainee
Vodacom
Department
02.2016 - 01.2018
- Routine system preventative and corrective maintenance on Vodaview, Vobill & Customer Data Warehouse.
- Proactive involvement in projects related to architecture changes, upgrades and the implementation of new systems and services.
- Monitor and manage Systems availability according to the agreed SLAs.
- High level and operational support.
- Proactively monitor, manage and optimize resource/capacity utilization.
- Event and fault management.
- Configuration management.
- Risk Management.
- Compilation of operational manuals on all systems.
Intern
Vodacom
Department, IN Telecoms
03.2014 - 01.2016
- Routine system preventative and corrective maintenance on the live OCS platforms, NGIN, CCS FSC and IBM Blades, CTS, Configure Switches.
- Proactive involvement in projects related to architecture changes, upgrades and the implementation of new systems and services.
- Monitor and manage Online Charging Services and Systems availability of 99,99%.
- High level and operational support.
- Proactively monitor, manage and optimize resource/capacity utilization.
- Event and fault management.
- Configuration management.
- Risk Management.
- Compilation of operational manuals on all systems.
Network Controller
Department of Education, FSPG
Department
03.2013 - 12.2013
- Provide first level supports to users with computer related problems.
- Remote Desktop Assistance.
- Install latest software on all newly acquired computer equipment.
- Log calls on Active ServiceDesk.
- Install new equipment.
- Determine nature of problems/queries (Hardware/Software/Network/Password/Enterprise.
- Applications) and solve or escalate the problem/query to the relevant support staff.
- Analyze and record Service Requests Change Request and ensure they are completed accordingly.
- Conduct installations and maintenance of equipment and software.
- Install new computer equipment.
- Maintain and repair all computer equipment.
- Install and maintain all printers, scanners and desktop peripherals.
- Install and maintain network software.
- Install and upgrade software packages.
- Assist with operating systems upgrades.
- Maintain software systems.
- Basic Network Support.
- Configure Switches.
- Ensure Computer and Network Security.
Technician
01.2013 - 03.2013
- Install Operating Systems.
- Activate Operating Systems.
- Install varies Software.
- Troubleshoot and fix Computers and other electronic devices.
- Data Recovery.
IT Assistant Technician
I-ComTec, Central University of Technology,FS
09.2011 - 12.2011
- Format Computers.
- Replace Broken Parts.
- Quantity Survey Company Name : Pinnacle Africa, Bloemfontein Department : Technical Support.
Education
High School Diploma -
Atlehang Senior Secondary School
Bloemfontein 01.2004 - 12.2008
Bachelor of Science - N.Dip Engineering Computer Systems
Central University Of Technology
Bloemfontein 01.2009 - 12.2013
Skills
Windows Operating Systems & Open Source
Proactively monitor, manage and optimize resource/capacity utilization
Active ServiceDeskComputer Literacy (Hardware & Software, Internet Troubleshooting Skills)Communication Skills (Interpersonal & Problem Solving)Visual Studio C#Switches (Juniper & Cisco)Communication SkillsConfiguration managementData WarehouseC# Programming
Network SupportOracle SQL
Problem SolvingTroubleshootingCompilation of operational manuals on all systems
High level and operational support
Proactive involvement in projects related to architecture changes, upgrades and the implementation of new systems and services
Routine system preventative and corrective maintenance on Vodaview, Vobill & Customer Data Warehouse
Certification
ACADEMIC DETAILS
Timeline
Specialist
Vodacom
Department
02.2018 - Current
Graduate Trainee
Vodacom
Department
02.2016 - 01.2018
Intern
Vodacom
Department, IN Telecoms
03.2014 - 01.2016
Network Controller
Department of Education, FSPG
Department
03.2013 - 12.2013
Technician
01.2013 - 03.2013
IT Assistant Technician
I-ComTec, Central University of Technology,FS
09.2011 - 12.2011
Bachelor of Science - N.Dip Engineering Computer Systems
Central University Of Technology
01.2009 - 12.2013
High School Diploma -
Atlehang Senior Secondary School
01.2004 - 12.2008