Summary
Overview
Work History
Education
Skills
Software
Timeline
OfficeManager

Austin Nkhona

Operations Control Duty Manager
Kempton Park,GP

Summary

Enthusiastic operations manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer service and flight operations. Motivated, hard working and dedicated to learn, grow.

Overview

16
16
years of post-secondary education
9
9
years of professional experience

Work History

Operations Control Duty Manager

Comair ltd
Rhodesfield, South Africa
12.2018 - Current
  • Currently managing flight operations with 4 departments, my responsibilities include ensuring that flights have been adequately crewed/manned as per CAA standard requirements, load and flight plans are accurately done to safeguard the lives of our crew and passengers also overseeing passenger re-accommodation.
  • Collaborate with various stake holders including ACSA (Airports Company South Africa), ATNS (Air traffic Navigation Services) and all our nation wide Airports to achieve a timeous and flawless flight schedule. I have been successful working within tight deadlines in a fast paced atmosphere.
  • I'm a highly motivated individual who values teamwork, communication and cordiality. Demonstrated respect, friendliness and willingness to help wherever needed.

Acting Supervisor Lost property

Comair
Rhodesfield, South Africa
01.2010 - 12.2013
  • Worked closely with our out stationed airports to trace and locate lost baggage.
  • Maintained optimum levels of communication to effectively and efficiently complete baggage tracing.
  • Handled a high volume of calls per day to address customer inquiries and concerns.

Customer Service Agent

Comair
Rhodesfield, South Africa
09.2007 - 12.2009
  • Provided primary service at arrivals and check in counters to customers in a fast-paced environment.
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

Education

Matric - Matric

M H Baloyi Technical High
Mabopane, Pretoria
01.2002 - 12.2002

Bachelor of Commerce - BCom Economics (Incomplete)

University of South Africa
Pretoria
01.2006 - Current

Skills

    Customer Service

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Software

Proficiency in Excel, PowerPoint and Microsoft Word

Timeline

Operations Control Duty Manager

Comair ltd
12.2018 - Current

Acting Supervisor Lost property

Comair
01.2010 - 12.2013

Customer Service Agent

Comair
09.2007 - 12.2009

Bachelor of Commerce - BCom Economics (Incomplete)

University of South Africa
01.2006 - Current

Matric - Matric

M H Baloyi Technical High
01.2002 - 12.2002
Austin NkhonaOperations Control Duty Manager