Proficiency in Excel, PowerPoint and Microsoft Word
Austin Nkhona
Operations Control Duty Manager
Kempton Park,GP
Summary
Enthusiastic operations manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer service and flight operations. Motivated, hard working and dedicated to learn, grow.
Overview
16
16
years of post-secondary education
9
9
years of professional experience
Work History
Operations Control Duty Manager
Comair ltd
Rhodesfield, South Africa
12.2018 - Current
- Currently managing flight operations with 4 departments, my responsibilities include ensuring that flights have been adequately crewed/manned as per CAA standard requirements, load and flight plans are accurately done to safeguard the lives of our crew and passengers also overseeing passenger re-accommodation.
- Collaborate with various stake holders including ACSA (Airports Company South Africa), ATNS (Air traffic Navigation Services) and all our nation wide Airports to achieve a timeous and flawless flight schedule. I have been successful working within tight deadlines in a fast paced atmosphere.
- I'm a highly motivated individual who values teamwork, communication and cordiality. Demonstrated respect, friendliness and willingness to help wherever needed.
Acting Supervisor Lost property
Comair
Rhodesfield, South Africa
01.2010 - 12.2013
- Worked closely with our out stationed airports to trace and locate lost baggage.
- Maintained optimum levels of communication to effectively and efficiently complete baggage tracing.
- Handled a high volume of calls per day to address customer inquiries and concerns.
Customer Service Agent
Comair
Rhodesfield, South Africa
09.2007 - 12.2009
- Provided primary service at arrivals and check in counters to customers in a fast-paced environment.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Education
Matric - Matric
M H Baloyi Technical High
Mabopane, Pretoria 01.2002 - 12.2002
Bachelor of Commerce - BCom Economics (Incomplete)
University of South Africa
Pretoria 01.2006 - Current
Skills
Customer Service
Lost property Agent
Flight Operations Controller
Load Control and Close out
Software
Timeline
Operations Control Duty Manager
Comair ltd
12.2018 - Current
Acting Supervisor Lost property
Comair
01.2010 - 12.2013
Customer Service Agent
Comair
09.2007 - 12.2009
Bachelor of Commerce - BCom Economics (Incomplete)
University of South Africa
01.2006 - Current
Matric - Matric
M H Baloyi Technical High
01.2002 - 12.2002