Auldrin Julies
Regional Academic Coordinator
Centurion,Gauteng
Summary
Perceptive and meticulous educator with solid record of accomplishment in attaining and surpassing targets during an extensive career. Always staying on top of trends in education to maintain modern, efficient systems that meets the needs of diverse students. A solid relationship-builder with decisive approach to solving operational problems, with a clear understanding of the value of teamwork and that each individual has their own unique attributes that are valuable towards achieving organizational goals.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
Work History
Academic Coordinator
ETA
Centurion, Gauteng
01.2020 - Current
- Promote program courses, activities and accomplishments, both internally and externally, to boost recruitment and retain diverse student body.
- Optimized classroom transitions while encouraging and reinforcing student instruction and liaising with administration department leaders.
- Worked with academic development department to outline and schedule course offerings required for students.
- Mastered course material and collaborated with colleagues to implement shared interactive learning media.
- Initiated new learning methods to achieve total student comprehension while curbing learning time.
- Mentor students on academic problems and make professional recommendations.
- Monitor and track students' academic progress using student management system to encourage successful learning outcomes.
- Manage curriculum implementation and continuous improvement of industry best practices.
- Optimize student educational strategies with clear advice on course choices, progression and career options.
- Confer with educators to identify current classroom concerns and diversify instructional strategies.
- Confer with educators to rebalance classes, increase resource utilization and integrate new technology.
- Assisted faculty and staff in duties such as teaching classes, conducting orientation programs and issuing transcripts.
Operations Manager
ETA
Centurion, Gauteng
01.2017 - 07.2018
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Reviewed operations reports to understand numbers and trends.
- Identified procedure or process changes required to improve performance and productivity.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Advanced productivity KPIs to achieve key business goals and objectives.
- Developed systems to track and log work issues.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Spearheaded department training to enhance employee performance and boost employee productivity.
Lecturer
ETA
Centurion, Gauteng
04.2015 - Current
- Evaluate and revise lesson plans and course content to achieve student-centered learning.
- Use variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
- Conduct individual research projects to actively contribute to institution's research work.
- Create and designed quizzes, tests and projects to assess student knowledge.
- Used PowerPoint and Google Classroom technology to give presentations to student classrooms.
- Select and design lesson plans and curriculum to meet academic objectives.
- Utilize distance learning technology to instruct students remotely.
- Implement instructional technologies in course delivery to engage and educate students.
- Mentor undergraduate and graduate students in effective next-steps for education and career preparedness.
- Arranged syllabus, developed schedule and determined reading list for varied courses simultaneously, giving students appropriate time to complete assignments and absorb information.
- Applied innovative teaching methods to encourage student learning objectives.
- Conduct engaging in-class discussions to facilitate learning and encourage participation.
- Stay abreast of current trends and developments within Education to improve curriculum, develop new research and share with colleagues and students.
Insurance Investigator
OUTsurance
Centurion, Gauteng
12.2009 - 09.2014
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends and suspects and documented investigative findings.
- Collected, analyzed and interpreted information, documentation and physical evidence associated with investigations.
- Tracked hours and expenses for billing purposes.
- Carefully documented statements, observations and evidentiary materials to prepare final reports and recommendations.
- Followed up on potentially fraudulent claims initiated by claims representatives.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Evaluated evidence with ultimate goal of creating positive outcomes for client's claims.
- Examined claims forms and other records to determine insurance coverage.
- Negotiated settlement agreements with service providers to resolve claims.
Claims Administrator
OUTsurance
Centurion, Gauteng
09.2008 - 11.2009
- Cultivated productive relationships with stakeholders, facilitating claims lifecycle.
- Monitored team performance, enforcing compliance with corporate claims processes and procedures.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Reported policy changes and company conditions affecting customer satisfaction.
- Utilized appropriate cost containment techniques to reduce overall claim costs.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Acting Team Leader
OUTsurance
Centurion, Gauteng
08.2007 - 01.2008
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Coordinated weekly meetings for internal and external groups.
- Participated in cross-functional team-building activities.
- Implemented new working processes to deliver multiple improvements.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
Emergency Call Centre Agent
OUTsurance
Centurion, Gauteng
05.2005 - 08.2008
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Sales Consultant
OUTsurance
Centurion, Gauteng
05.2005 - 03.2006
- Stayed knowledgeable on latest industry products and service innovations and technological advancements through continuous training.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Sales and Marketing Consultant
Virgin Active
Centurion, Gauteng
06.2004 - 04.2005
- Nurtured relationships with decision-makers in various business groups to win new business and increase repeat opportunities.
- Designed and carried out market research to detect and attract new customers.
- Followed up on leads with friendly, knowledgeable support to turn interested parties into paying customers.
- Achieved sales goals using persuasive selling methods.
- Initiated contact with new, existing and potential customers to develop and maintain business relationships and further sales.
- Planned and implemented promotional campaigns.
- Presented professional image consistent with company's brand values.
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to event marketing, sales and brand promotion.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Education
Post-graduate Diploma In Higher Education - Higher Education
Independent Institute of Education
Gauteng 02.2019 - 09.2020
Bachelors In SRF Management - Sport And Recreation
Tshwane University of Technology
Pretoria 02.2000 - 12.2003
Skills
Records management
undefinedCertification
Conduct Moderation of Outcomes Certificate, ETPD SETA
References
Dr. Eric Pule
Deputy Director Tshwane University of Technology
(082) 303-5850
Wian de Wet
Regional Director @ eta College
(082) 410-2236
Shelton Narraidu
General Manager@ OUTsurance
(083) 415-8200
Timeline
Academic Coordinator
ETA
01.2020 - Current
Post-graduate Diploma In Higher Education - Higher Education
Independent Institute of Education
02.2019 - 09.2020
Conduct Moderation of Outcomes Certificate, ETPD SETA
06-2017
Operations Manager
ETA
01.2017 - 07.2018
Conduct Assessment of Outcomes Certificate, ETPD SETA
02-2016
Lecturer
ETA
04.2015 - Current
Insurance Investigator
OUTsurance
12.2009 - 09.2014
FAIS Commercial Accreditation, INSETA
12-2009
Claims Administrator
OUTsurance
09.2008 - 11.2009
Acting Team Leader
OUTsurance
08.2007 - 01.2008
Emergency Call Centre Agent
OUTsurance
05.2005 - 08.2008
Sales Consultant
OUTsurance
05.2005 - 03.2006
FAIS Personal Lines Accreditation, INSETA
05-2005
Sales and Marketing Consultant
Virgin Active
06.2004 - 04.2005
Bachelors In SRF Management - Sport And Recreation
Tshwane University of Technology
02.2000 - 12.2003
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