Dedicated Assistant Manager with strengths in customer relationship management and staff training. Delivers comprehensive support to management and staff, enhancing service quality and operational effectiveness. Coordinates site inspections and ensures compliance with cleaning standards, improving overall client satisfaction.
Overview
25
25
years of professional experience
Work History
Assistant Manager
Tsebo Cleaning Services
Stellenbosch, Western Cape
09.2022 - 03.2024
Assisted manager on site with daily operations.
Delivered chemicals to various sites as required.
Provided staff replacement support when necessary.
Distributed toilet paper supplies to all sites.
Conducted occasional inspections of cleaning standards.
Managed administrative tasks efficiently.
Oversaw large cleaning projects with attention to detail.
Prepared reports for manager regarding site activities.
Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
Coordinated with senior management to implement strategic plans for revenue growth.
Trained new employees on company policies, customer service excellence, and sales techniques.
Self Employed
Dantangus Metalworks and Maintenance Services
Ca, Western Cape
01.1999 - 09.2022
Manufacture of steel products.
Maintenance of customer buildings.
Home Maintenance.
Painting and Renovation.
Subcontracted for companies.
Client Liaison.
Quotations and invoicing.
Assistant Manager of Operations
Supercare Cleaning
Cape Town, Western Cape
06.2021 - 08.2022
Delivery of cleaning equipment and chemicals to various sites.
Replacement of temporary staff to sites.
Collected all administration for the head office.
Handled customer complaints, resolving issues promptly to maintain positive relationships.
Conducted regular audits of operational activities to identify areas for improvement.
Managed day-to-day operations, facilitating smooth workflow and optimising staff productivity.
Organised staff rosters, effectively managing resources to cover all operational requirements for various sites.