Volunteer work
Audrey Mafologela
Debt Collector
Johannesburg,GP
Summary
Results-oriented Collections Specialist dedicated to exceeding goals and reducing company debt. Expert in debt collection and proficient in excalibur software. Ambitious debt collector with more than 3 years of experience in debt collection and collections processing. Successful in following up on past due accounts and recouping unpaid balances. Outstanding negotiator skillful in creating manageable repayment plans to reduce debt. Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail.
Overview
6
6
years of post-secondary education
3
3
years of professional experience
Work History
Debt Collector Agent
Stanley Brodkin Maditsi Attorneys
Johannesburg, Collecting debts
10.2019 - 04.2020
- Entered client details and notes into system for interdepartmental access and review.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Processed debtor payments and updated accounts to reflect new balance.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Debt Collector Agent
Vericred collection
Johannesburg, Collection of debts
05.2017 - 05.2019
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Used skip tracing and other techniques to locate debtors.
- Achieved performance goals on consistent basis.
- Notified co-signers of delinquent accounts to assist in collecting payments.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
Education
High School Diploma -
Jabulile Secondary School
Johannesburg, Orange Farm 01.2012 - 12.2016
No Degree - Basic Computer And Ready To Work Programme
Afrika Tikkun
Johannesburg, Orange Farm 04.2020 - 06.2020
Higher Certificate in Banking - Banking And Financial Support Services
University of South Africa
Johannesburg 02.2021 - Current
Skills
Call center experience
undefinedInterests
Gyming and watching Tv
I make sure i gym twice a week in order to keep my body fit and strong.
I love watching documentary and discovery channels .
Timeline
Higher Certificate in Banking - Banking And Financial Support Services
University of South Africa
02.2021 - Current
No Degree - Basic Computer And Ready To Work Programme
Afrika Tikkun
04.2020 - 06.2020
Debt Collector Agent
Stanley Brodkin Maditsi Attorneys
10.2019 - 04.2020
Debt Collector Agent
Vericred collection
05.2017 - 05.2019
High School Diploma -
Jabulile Secondary School
01.2012 - 12.2016
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