Atlarelang Tlhoaele
Summary
I am a highly motivated retail professional with extensive experience in store operations, customer satisfaction and team leadership. As a current Retail Store Manager at Burnt Studios, I've demonstrated my ability to drive sales, manage teams effectively, and execute innovative marketing strategies, such as local event activations. I am passionate about advancing within the retail industry, with a strong interest in roles that combine strategy, operations and customer engagement.
Overview
3
3
years of professional experience
Work History
Store Manager
Burnt Studios
08.2024 - Current
- Oversee daily operations and ensure monthly and annual sales targets are met.
- Manage and mentor an assistant manager and a team of retail staff to ensure high performance and employee satisfaction.
- Conduct training sessions on HQ directives, including customer service, sales strategies, product knowledge, and POS system updates.
- Onboard new recruits through comprehensive training to align them with company standards and expectations.
- Handle customer complaints, returns and exchanges.
- Merchandise the store according to HQ guidelines, including executing visual mock-ups, updating displays and changing mannequins to reflect seasonal trends and campaigns.
- Manage stock receiving, inventory levels and implement loss prevention strategies.
- Conduct monthly one-on-one meetings with team members to provide feedback on KPIs and sales performance.
Assistant Store Manager
Burnt Studios
12.2023 - 07.2024
- Supported and later led store operations, ensuring monthly sales targets were achieved and team performance remained consistent.
- Conducted training on customer service, sales techniques and product knowledge and POS system updates as per HQ directives.
- Directed the onboarding and training of new recruits to integrate them effectively into the team.
- Supported and later led inventory management and customer service to ensure a seamless shopping experience.
- Took over as Acting Store Manager in May 2024; handled store operations and ensured smooth performance during management transition.
- Proposed and executed a marketing activation at Waterfall City Marathon, driving foot traffic to store and increasing brand awareness.
Retail Advisor
Burnt Studios
04.2023 - 11.2023
- Responsible for delivering excellent customer service by addressing customer needs and providing product and brand knowledge.
- Assisted with inventory management, including receiving stock, organizing the stockroom, and ensuring accurate pricing and security tagging of garments.
- Prepared merchandise for the sales floor by steaming, tagging and arranging garments.
- Maintained store presentation by completing daily tasks such as housekeeping, floor layout organization and stockroom tidiness.
- Handled sales transactions via Shopify POS.
WEP Buying Intern
Mr Price Group
07.2022 - 07.2022
- Mr Price Group Work Experience Programme 2022: Buying Division. For the duration of three weeks, I gained an understanding of the purpose and role of a buyer. I also spent time in various departments such as planning, marketing, trend & design, sourcing, and quality assurance. This extended my knowledge to further understand these roles and their relationships to a buyer.
- I worked in-store for a day, assisting with daily store operations.
- I assisted my mentor with administrative tasks and created a presentation to showcase my learnings of the buying process.
Education
Advanced Diploma - Retailing
University of Johannesburg
01-2025
Diploma - Fashion Media
Stadio School of Fashion
01-2022
Skills
- Problem-solving
- Multitasking and organization
- Customer service and engagement
- Verbal and written communication
- Team building and leadership
- Teamwork and collaboration
- Visual merchandising
- Microsoft Office Suite (Word, PowerPoint, Excel)
Timeline
Store Manager
Burnt Studios
08.2024 - Current
Assistant Store Manager
Burnt Studios
12.2023 - 07.2024
Retail Advisor
Burnt Studios
04.2023 - 11.2023
WEP Buying Intern
Mr Price Group
07.2022 - 07.2022
Advanced Diploma - Retailing
University of Johannesburg
Diploma - Fashion Media
Stadio School of Fashion
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