Summary
Overview
Work History
Education
Skills
Interests
References
Timeline
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Atiyah Petersen

Customer Service Advisor, Performance Coach And Subject Matter Expert.
Cape Town South Africa,South Africa

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.


Overview

10
10
years of professional experience
1
1
year of post-secondary education

Work History

Customer Service Advisor

Teleperformance
Cape Town , Western Cape
01.2010 - 01.2012
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Reconciled cost of orders Number% by selling loyalty clubs, offering promotions and correcting issues.
  • Created customer support strategies to increase customer retention.

Customer Service Representative

Webhelp
Cape town , South Africa
03.2013 - 01.2016
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.
  • Promptly responded to inquiries and requests from prospective customers.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Customer Service Associate

WNS
Cape town, South Africa
01.2017 - 03.2021
  • Developed and actualized customer service initiatives to decrease wait times.
  • Informed customers about special promotions and provided detailed information for various products.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Customer Service Expert

Teleperformance
Cape town, South Africa
08.2021 - Current
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Communicated professionally with colleagues, freelancers and clients. I'm also the brand ambassador
  • I'm floor support (SME- Subject matter expert)
  • Met customer call guidelines for service levels, handle time and productivity.
  • Cross-trained and provided backup support for organizational leadership.

Education

Paralegal Studies

Shafdom Law School
Cape Town South Africa
01.2009 - 10.2009

Skills

Subject matter expert and performance coach

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Interests

Reading, writing and socializing

References

Teleperformance : Rushdien Syster

0614580490


Webhelp : Sanele Mvandaba

0728268192


WNS : Morgan Thomas

+27836709819


Teleperformance

Natasha Aylward

+27812961768

Timeline

Customer Service Expert

Teleperformance
08.2021 - Current

Customer Service Associate

WNS
01.2017 - 03.2021

Customer Service Representative

Webhelp
03.2013 - 01.2016

Customer Service Advisor

Teleperformance
01.2010 - 01.2012

Paralegal Studies

Shafdom Law School
01.2009 - 10.2009

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Atiyah PetersenCustomer Service Advisor, Performance Coach And Subject Matter Expert.