Atina Darshana Meyer

• Completed structured learnership program focused on short-term insurance principles, with a specialization in claims administration and assessment.
• Gained practical experience in motor and non-motor claims handling, including policy validation, documentation review, and claims registration.
• Assisted with the end-to-end claims process, from first notification of loss (FNOL) through to settlement and finalization.
• Developed understanding of policy wording, cover assessment, excess calculations, and underwriting guidelines.
• Engaged with clients, assessors, brokers, and service providers to facilitate efficient claims resolution and communication.
• Applied regulatory compliance knowledge in line with FAIS, Treating Customers Fairly (TCF), and internal company standards.
• Strengthened administrative accuracy through capturing and updating claims data on insurance systems.
• Built foundational skills in fraud identification indicators, risk evaluation, and claims validation processes.

Old Mutual Insure – Alternative Distribution | Gauteng

• Manage end-to-end motor and non-motor claims, including commercial and direct personal lines
• Handle complex total loss (write-off) claims, ensuring accurate assessment and settlement decisions
• Evaluate claim merit and determine liability in line with policy terms and underwriting guidelines
• Coordinate vehicle and non-motor assessments with approved service providers
• Authorize repairs or write-off settlements based on technical and financial evaluation
• Communicate claim updates, delays, and outcomes clearly to insured clients and stakeholders
• Support continuous improvement in claims turnaround time, efficiency, and cost control
• Currently training in SIU Academy (Fraud Detection Track) focusing on investigative claims profiling.

• Managed high-value commercial and personal claims portfolios from registration to settlement
• Handled motor claims including accident damage and total loss (write-off) cases
• Conducted detailed merit analysis and liability assessments based on policy wording
• Coordinated assessments, repair approvals, and external service providers within SLA timelines
• Investigated discrepancies, excess disputes, and underwriting-related issues
• Liaised with legal representatives, brokers, and internal departments for claim resolution
• Authorized payments after verification of claim validity and supporting documentation
• Contributed to improved turnaround times and claims cost containment strategies
• Collaborated with internal teams to streamline claims processing, enhancing operational efficiency and accuracy.
• Communicated effectively with clients to clarify claim details and resolve inquiries promptly.Implemented new strategies for claims negotiation, leading to reduced costs and improved outcomes.
• Negotiated complex claims settlements, achieving favorable outcomes for clients and the organization.
• Led cross-functional teams to streamline claims processing, enhancing operational efficiency and accuracy.
• Mentored junior negotiators, fostering skill development and improving negotiation strategies within the team.
• Evaluated claim documentation for compliance and accuracy, reducing errors and ensuring timely resolutions.

• Assisted with broker servicing and claims administrative processes
• Captured and updated claim information on internal systems
• Supported file management and documentation workflows

• Provided full-time childcare support, ensuring a safe, structured, and nurturing environment for children.
• Assisted with daily routines including school drop-offs and pick-ups, meal preparation, homework supervision, and bedtime routines.
• Supported children’s educational development by helping with homework, reading activities, and age-appropriate learning tasks.
• Managed scheduling of extracurricular activities and ensured punctual attendance and transportation coordination.
• Built strong interpersonal relationships with both children and parents through consistent communication and trust-based care.
• Encouraged emotional development, discipline, and positive behavior through structured routines and guidance.
• Developed key soft skills including patience, time management, responsibility, adaptability, and problem-solving in a dynamic home environment.
• Provided attentive care for children, fostering a nurturing environment that promoted development.
• Planned and implemented engaging educational activities, enhancing children's learning experiences and creativity.

• Logistics - Full Time
• Received and verified incoming shipments, ensuring accuracy and compliance with company standards.
• Organized and maintained inventory records, facilitating efficient stock management and retrieval.
• Collaborated with team members to streamline receiving processes, reducing errors and increasing productivity.
• Conducted quality checks on products, identifying discrepancies and minimizing waste during receiving.
• Managed the receiving of incoming stock, ensuring all deliveries were accurately checked against purchase orders and delivery notes.
• Verified product quantities, quality, and condition upon arrival, reporting and documenting any discrepancies or damages.
• Captured and updated inventory data on warehouse management systems to ensure accurate stock records and traceability.
• Coordinated with suppliers, drivers, and internal departments to ensure smooth and timely receiving operations.
• Assisted with stock rotation, labelling, and proper storage according to warehouse procedures and safety standards.
• Conducted regular stock counts and reconciliations to support inventory accuracy and loss prevention.

• Cultivated strong customer relationships through personalized service, enhancing repeat business and loyalty.
• Analyzed customer feedback and sales trends to inform inventory decisions and optimize stock levels.
• Trained and mentored junior sales staff, fostering a collaborative environment that improved team performance.
• Implemented effective sales strategies that increased product visibility and drove overall revenue growth.
• Assisted customers by identifying their needs and recommending suitable products and solutions to drive sales and customer satisfaction.
• Achieved and exceeded monthly sales targets through effective upselling, cross-selling, and strong product knowledge.
• Provided excellent customer service by handling enquiries, resolving complaints, and ensuring a positive in-store or telephonic experience.
• Processed sales transactions accurately, including quotations, invoicing, and point-of-sale system operations.
• Maintained up-to-date knowledge of product features, pricing, and promotions to improve sales effectiveness.
• Worked collaboratively with team members to achieve store performance targets and operational goals.
• Developed strong communication, negotiation, and persuasion skills in a fast-paced, target-driven environment.

• Worked part-time in sales, assisting customers and processing transactions.
• Replenished stock to maintain inventory levels, ensuring optimal product availability for customers.
• Addressed customer inquiries to create a welcoming environment and uphold high service standards.
• Managed cash drawer with precision, minimizing discrepancies and ensuring financial accuracy.
• Maintained a clean and organized checkout area in line with store hygiene and operational standards.
• Balanced tills and reconciled daily sales to ensure accuracy in cash management and minimize discrepancies.
• Assisted customers with price enquiries, product locations, and general store information.
• Identified and resolved minor pricing or transaction discrepancies in accordance with store policies.
• Facilitated team operations during peak trading periods, enhancing customer flow.
• Followed strict compliance with store procedures, security protocols, and loss prevention measures.
• Developed strong attention to detail, numerical accuracy, customer service, and ability to work under pressure in a fast-paced retail environment.