Oatile Makakase
Technical Project Manager
Summary
Organized and dependable candidate with a proven track record of successfully managing multiple priorities while maintaining a positive attitude. Demonstrated ability to build positive relationships with customers in overseeing complex and high-value technical projects. Adept at ensuring the smooth execution of projects through excellent planning competencies. Always willing to take on additional responsibilities to contribute to achieving team goals.
Overview
9
9
years of professional experience
Work History
Technical Project Manager
Roche Diagnostics Corporation
02.2022 - Current
- Successfully delivered multiple high-profile Cobas Infinity central lab project implementations, collaborating with different teams, sharing technical knowledge and provided customer support.
- Collaborated closely with cross-functional teams in IPS to ensure seamless communication and information sharing throughout implementations.
- Accomplished client goals and ensured successful go-lives by providing technical expertise and customer support resulting in a seamless transition to our solution.
- Successfully delivered multiple high-profile projects on time, ensuring client satisfaction and fostering long-term relationships.
Digital Solutions Engineer (STIA)
Roche Diagnostics Corporation
07.2021 - 02.2022
- Providing technical expertise for Cobas Infinity Central Lab project implementations in analytics and automation and sharing knowledge with fellow colleagues during my short term international assignment.
- Contributed to successful product launches by providing crucial input during development stages and offering post-launch support as needed.
Field Service IT Specialist
Roche Diagnostics
01.2017 - 07.2021
- Complete relevant administration within set timelines to effect T & E cost centre
activities, Including:
Electronic Field (Case) Service Report (within 24 hours of completion of allocated work);
Expense report (within 10 days of bank statements being issued); &
Boot/Car stock (IT hardware and software) reconciliation against monthly report (month end). - Customer Orientation;
Adherence to Client Service Level agreement deliverables & department planning and activities roster (including timelines) in respect of IT support services
Maintain high level of customer engagement throughout visit with regular feedback on IT hardware and software elements
Provide the customer with relevant training on the IT software program/s and/or reporting applications
Support Business areas with relevant IT hardware and/or software knowledge and specifications (as and when required)
Provide cross-team IT assistance and support (as and when required)
Internal Processes & Improvements
Prior to scheduled visit, plan for required boot/car stock (IT hardware, software and associated materials and equipment) and complete relevant warehouse
requisition documentation in a timely manner.
Ensure adherence to relevant computer hardware and software manufacturing standards for installation and upgrading plans according to customer needs.
Ensure full registration of software with GSS (global) and full integration of computer hardware and software systems for relevant diagnostic instrument/s with the relevant LIS (laboratory information system) against the correct communication protocols.
Address any challenges within scope of authority and within relevant customer service level agreement, department policy and budgetary guidelines.
Escalate complex IT related challenges to Technical Product Manager and Head of Technical Services for joint resolution.
Provide full project management for complex IT related technical work
- Self-Management: Remain up to date with business, industry, product, SOPs knowledge regarding functional requirements within Roche local or global (complete IDP objectives for period)
Field Service Engineer IT Learner
Roche Products (PTY) Ltd
09.2015 - 01.2017
- IT Field Service Engineering, learning service IT products, network administration, host communication review and troubleshooting
- Taking a lead role in network administration; by reviewing Axeda's active list and correct serial
number registrations by site name, utilizing a standard format when updating locations so the list is
practical and usable. Reviewing connection statuses and identifying failures and contacting customer
to establish the root cause of failure. - Host communication review and troubleshooting, working with customer IT departments and IT LIS providers such as Meditech, Trackcare and LabTrack.
- Supporting a wide range of products from Chemistry, point of care, Molecular and digital pathology.
Sales Assistant
Loads of Living (Rosebank Mall)
1 2014 - 08.2015
- Day to day interaction with customers, ensuring customer satisfaction, displaying lifestyle table, ringing up sales
- Delivered exceptional service to shoppers which resulted in repeat visits and long-term brand loyalty
- Collaborating with coworkers to achieve store sales goals through suggestive selling and special promotions.
- Representing the company with professionalism and enthusiasm
- Treating all customers with respect and courtesy
Education
Bachelor of Commerce - Information Technology Management
MANCOSA
03.2024
Diploma in IT (DIT) in Network Management - Computer And Information Sciences
Rosebank College
Johannesburg, South Africa 01.2012 - 2014.01
Certificate in Construction and Engineering Drafting - Construction And Engineering Drafting
Rosebank College
Johannesburg, South Africa 01.2010 -
National Senior Certificate - undefined
Holy Family Combined School
01.2009 - undefined
Skills
Agile project management
High-Level Technical Troubleshooting
Project Leadership
Efficient Team Communication
Customer support; On-site and Offsite
Knowledgeable in both ASTM and HL7 protocols
Trainings Completed
- Technical Readiness Tool
- NEXUS Platform
- Address Extension Unit Pathways
- Cobas Infinity 3.05
- Remote Service ThingWorx Platform
- Cobas Infinity HCA Service training
- Cobas Infinity Autoverification with Rules Engine
- REXIS Salesforce
- REXIS Salesforce Aurora
- PSI/PRI Complexity Prisma Clarify
- Fortinet Fortigate Firewall
- Cobas Link
- Cobas IT Middleware (Roche Middleware)
- Ventana Connect
- Ventana Vantage
- Cobas Infinity Central Lab (Roche Middleware)
- Amplilink 3.3 Service
- Ventana Virtuoso Technology (Histology Middleware)
- UPath Technology (Histology Middleware)
- Cobas 8000 Data Manager technology
- Cobas IT middleware Quality Control
- Cobas 8100 pre-analytic operator training
- Remote Service ISMS Security Training Basic
- Remote Service for Field Service Engineers (FSR) Technology
- Remote Service for Subject Matter Experts Technology
- Remote Service portal for e-library managers Technology
- Axeda Registration Process
- Axeda Basic Technology
- Network Troubleshooting Technology
- Network Basic Technology
- Call Logging
- Case Documentation
- Records Management & E-Communication
- Strategic Agility (RDLP)
- Influencing in a Global Environment (RDLP)
Language
English, Setswana, Sesotho, Sepedi, Zulu
Driver’s License Number
50925848
Physical Address
3300 Main Street, Houston, Texas, 77002
Work Number
+1-317-354-6069
Personal Number
+1-317-712-7879
Personal Information
- Passport Number: A11174540
- Citizenship: South African
- Nationality: African
- Marital Status: Single
References
- Bob Branham, Manager | Solution Development & Implementation (Roche Diagnostics Corporation), +1 520 282 0266
- David Lewis, Senior Director - IT Implementation and Support (Roche Diagnostics Corporation), +1 317-260-6777/ +1 317-521-7175
- Adam Monard, Manager Core Lab Solution Delivery - Implementation (Roche Diagnostics Corporation), +1 816-728-5078
- Joyce Varghese, Lead Digital Solutions Engineer (Roche Diagnostics Corporation), +1 973-330-1205
- Sherri Dunitz, People Rewards and Recognition (Roche Diagnostics Corporation), +1 973-666-2153
- Jurie Bostander, IT & Workflow Lead at Roche Diagnostics South Africa (Former manager), +27 79 879 2647/+27 11 504 4686
- Mthokozisi Khumalo, Lab Integration Field Service IT Specialist (Former team member), +27 81 879 5888
- Kabelo Nkadimeng, Lab Integration Field Service IT Specialist (Former team member), +27 76 832 0154
- Alan Yates, Head of Service & General Manager (Roche Diagnostics South Africa), +27 82 959 3141
- Nina Axt, People & Culture Strategic Talent Acquisition Partner (Roche Diagnostics South Africa), +27 11 504 4636/ +27 60 997 4483
- Bobo Mngxali, Head of People & Culture (Roche Diagnostics South Africa), +27 66 514 2908/ +27 11 504 4862
Timeline
Technical Project Manager
Roche Diagnostics Corporation
02.2022 - Current
Digital Solutions Engineer (STIA)
Roche Diagnostics Corporation
07.2021 - 02.2022
Field Service IT Specialist
Roche Diagnostics
01.2017 - 07.2021
Field Service Engineer IT Learner
Roche Products (PTY) Ltd
09.2015 - 01.2017
Diploma in IT (DIT) in Network Management - Computer And Information Sciences
Rosebank College
01.2012 - 2014.01
Certificate in Construction and Engineering Drafting - Construction And Engineering Drafting
Rosebank College
01.2010 -
National Senior Certificate - undefined
Holy Family Combined School
01.2009 - undefined
Sales Assistant
Loads of Living (Rosebank Mall)
1 2014 - 08.2015
Bachelor of Commerce - Information Technology Management
MANCOSA
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