ATHULE KULATI
Customer Service Agent
Durban
Summary
Professional with strong background in customer support, excelling in conflict resolution, communication, and problem-solving. Known for fostering collaborative team environment and adapting to changing needs to ensure customer satisfaction. Skilled in handling multiple tasks efficiently, leveraging empathy and active listening to build rapport with clients and team members alike.
Overview
6
6
years of professional experience
Work History
Customer Service Agent
Nutun
Durban
04.2023 - 10.2025
- Customer service agent
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Receptionist/ Administrative Assistant
Dr Rubusana College of Education
East London
01.2020 - 01.2021
- In-service training
- Receptionist/ administrative assistant
Education
National Diploma - Public Relations Management
Walter Sisulu University University
East London, South Africa05-2021
Matric -
Khulani Commercial High
East London, South Africa12-2014
Skills
Data recording
File system maintenance
Effective email organization
Customer engagement
Courteous phone interaction
Skilled in Microsoft Office tools
Zoom
Google teams
Typing 50wpm
Information verification
Effective call management
Complaint handling
Active listening
Time management
References
- Tandiwe, Ncapai, Supervisor at Rubusana exam department, +27 43 761 3440, +27 82 529 9685
- Nixon, Zungu, Team Leader (Nutun), +27 67 067 5658
Interests
trying new recipes, surfing the internet, Reading, Traveling
Timeline
Customer Service Agent
Nutun
04.2023 - 10.2025
Receptionist/ Administrative Assistant
Dr Rubusana College of Education
01.2020 - 01.2021
National Diploma - Public Relations Management
Walter Sisulu University University
Matric -
Khulani Commercial High