Athi Majenge
Customer Service and Sales Consultant
Midrand
Summary
A dedicated and results-driven Customer Service and Sales Consultant with strong communication, interpersonal, and problem-solving skills. Experienced in delivering excellent customer service, identifying client needs, and driving sales growth through effective engagement and relationship building. Committed to providing a positive customer experience while consistently achieving business targets in a fast-paced environment.
Overview
8
8
years of professional experience
Work History
Sales Consultant
Virgin Active
01.2026 - Current
- Achieved and exceeded monthly sales targets by promoting and selling gym memberships to new and existing clients.
- Conducted club tours and consultations to understand customer needs and recommended suitable membership options.
- Generated leads through cold calling, referrals, walk-ins and marketing activations (Flyer drops, corporate outreach).
- Build and maintained strong client relationship to drive retention and repeat business.
- Assisted new members with onboarding, including app setup, access cards, and facility orientation.
- Accurately completed membership contracts and captured client information on internal systems.
- Followed up on leads and enquiries via phone, email and WhatsApp to convert prospects into members.
- Collaborated with team members to support club sales goals and enhance overall member experience.
- Resolved client queries and concerns professionally to improve satisfaction and boost client relationships improving retention and new business.
Fitness Instructor
Virgin Active
08.2024 - 12.2025
- Perform initial Fitness consultations and assessments for new members to evaluate their fitness level and set personalized fitness goals.
- Regularly reassesses members to track progress and adjust fitness programs accordingly.
- Develop personalized fitness programs tailored to members individual goals, abilities, and Fitness level.
- Provide one-on-one and group training sessions, focusing on correct exercise techniques and safety.
- Provide guidance on nutrition, lifestyle changes, and exercise routines that compliment their fitness goals.
- Adhere to health and safety regulations by keeping the fitness area clean and organized.
- Ensure that gym equipment is used correctly and is well-maintained.
Sports and Recreation Intern
City of Johannesburg
06.2021 - 11.2022
- Render and supervise routine facility operations, such as bookings, and administration.
- Compiling monthly reports for the centre such internal and recreation programs.
- Manage the facility by conducting regular meetings with reporting centre staff dealing with the operations of the facility.
- Initiate and Manage programs (including outreach programs as per the outcomes of the needs analysis for the specific community.
- Perform administration functions in a facility including writing and submitting a wide variety of reports.
- Manage the facility by overseeing compliance with OHASA by ensuring that safety section reports are completed on a regular basis.
- Manage all financial matters in facility by collecting proof of payment and recording.
- Coordinate the establishment and provide support to sport and recreation structures in schools, wards local areas, in conjunction with stakeholders.
- Facilitate sustainable capacity development programmes in sport within the schools, wards, local areas, and districts.
- Implement sport and recreation programmes in the schools, wards, and local areas for the development of sport and recreation.
Part Time Administrative Assistant
Tshwane University of Technology
05.2018 - 11.2020
- Facilitating student leadership participation in the university governance structures and committees.
- Administration Support to the SRC and its related structures.
- Provide support to SGLD offices.
- Support the SGLD Office in the coordination of all training and development interventions of the SRC.
- Assist SGLD in coordinating interactions between the CSRC with various internal and external stakeholders.
- Performs other related duties as assigned or requested.
Education
B-Tech - Officiating and Coaching Sc
Tshwane University of Technology
01.2019
Diploma - Coaching Science
Tshwane University of Technical
01.2018
Grade 12 - Grade 12
Pakamani Senior Secondary
01.2013
Skills
Interpersonal relations
Computer literacy
Analytical thinking
Skills Development Facilitation and camping management
Conflict Resolution
Knowledge of student governance systems in a university
Events Management and projects management
Time management, Office management and administrationb
References
- Masi, Ncube, Sales Manager, masi.ncube@virginactive.co.za, 0619469053, Virgin Active (Morningside)
- Neo, Lebase, Experience Exercise Manager, Neo.lebase@virginactive.co.za, 010 4915345, Virgin Active
- Emmanual, Mboweni, Operations Manager, EmmanualMbojoburg.org.za, 0716232525, City of Johannesburg
- Tshepang, Manyesa, Line Manager, ManyesaT@tut.ac.za, 0825570209, Tshwane University of Technology
Timeline
Sales Consultant
Virgin Active
01.2026 - Current
Fitness Instructor
Virgin Active
08.2024 - 12.2025
Sports and Recreation Intern
City of Johannesburg
06.2021 - 11.2022
Part Time Administrative Assistant
Tshwane University of Technology
05.2018 - 11.2020
Grade 12 - Grade 12
Pakamani Senior Secondary
Diploma - Coaching Science
Tshwane University of Technical
B-Tech - Officiating and Coaching Sc
Tshwane University of Technology