Adobe InDesign
Athi Galadile
Online English Teacher
Johannesburg
Summary
Proven in enhancing brand loyalty and sales at Publicis Commerce, I excel in customer engagement and social media management. Leveraging analytical skills and a knack for compelling storytelling, I've significantly increased brand presence online. My approach combines strategic marketing with genuine customer relations, achieving notable success in both areas.
Experienced with engaging diverse audiences to create meaningful brand connections. Utilizes strategic marketing techniques to enhance brand presence and consumer loyalty. Knowledge of leveraging communication and promotional skills to support successful brand campaigns.
Energetic and engaging individual with knack for building strong relationships and creating memorable experiences. Possesses solid understanding of marketing principles and excellent communication abilities. Capable of driving brand awareness and fostering customer loyalty through impactful interactions.
Overview
4
4
years of professional experience
1
1
Certification
3
3
Languages
Work History
Brand Ambassador
Publicis Commerce
08.2024 - Current
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Communicated product information with confidence and educated consumers about company.
- Increased social media presence for various brands by generating quality content during marketing events and sharing it on multiple platforms.
Online English Consultant
MPC Connect
06.2024 - Current
- Assisted clients in preparing for standardized tests such as TOEFL and IELTS, leading to higher scores and increased opportunities for academic pursuits or career advancement.
- Utilized multimedia resources to create engaging lessons that catered to various learning styles.
- Implemented developmentally appropriate teaching and learning activities that advanced curriculum.
- Consistently received positive feedback from clients regarding instructional approach, patience, and ability to simplify complex information clearly and concisely.
- Strengthened client understanding of complex grammar concepts through clear explanations and examples.
- Built strong rapport with clients, resulting in numerous referrals and repeat business.
- Mentored junior consultants, sharing expertise on effective teaching techniques to strengthen team performance overall.
Virtual Sales Representative
Scale Agency
04.2024 - 10.2024
- Facilitated seamless handovers to account management teams, ensuring a smooth onboarding experience for new clients.
- Boosted sales by proactively engaging with potential clients through cold calling and virtual presentations.
- Increased customer retention rates by providing exceptional after-sales support and addressing customer concerns promptly.
- Completed comprehensive training on proper navigation of online service platforms to effectively address client needs ranging from product assistance to billing inquiries.
- Enhanced team collaboration by sharing best practices and continuously staying updated on industry trends.
- Implemented effective time management techniques to prioritize tasks and meet deadlines consistently.
- Demonstrated product expertise during virtual meetings, effectively addressing client questions and concerns.
Human Resources Intern
Culturelligence
07.2023 - 01.2024
- Worked with HR team to coordinate company events.
- Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
- Updated and maintained employee records to respond quickly to requests for information.
- Developed strong written and verbal communication skills.
- Created and updated tracking spreadsheets using MS Excel.
- Supported HR team in achieving hiring goals by screening resumes, conducting phone interviews, and tracking candidate progress.
- Managed confidential employee files, maintaining accurate records for performance evaluations, salary adjustments, and promotions.
- Collaborated closely with HR specialists in crafting targeted job postings that attracted top talent within various fields.
- Conducted orientations and helped employees complete necessary paperwork to get new hires established and up to speed quickly.
Social Media Assistant
Christian Revival Church
02.2021 - 04.2022
- Maintained company's online social presence and created branded communications for social media campaigns.
- Assisted in organizing events such as webinars or live chats to engage directly with customers and prospects online.
- Facilitated cross-functional collaboration among sales, design, and content teams to successfully execute social media campaigns.
- Created engaging content to keep social media channels updated and on brand.
- Reported social media performances and engaged with digital communities to build positive regard for company.
- Managed Facebook, Instagram and Twitter content to keep brand messages consistent.
- Researched key industry trends and competitive insights to keep messaging relevant to target demographic.
Journalist
Threestreams Media
01.2021 - 12.2021
- Wrote, edited and produced stories for Internet and digital channels.
- Enhanced publication''s reputation by consistently delivering high-quality, well-researched articles on various topics.
- Cultivated strong relationships with sources and other contacts to support leads and story development.
- Researched and gathered information to develop accurate and credible stories.
- Edited and proofread articles to achieve peak accuracy and quality.
- Utilized social media channels to promote articles and interact with readers, increasing online engagement rates.
- Performed research and checked facts to maintain high standard of journalistic integrity.
Education
Bachelor of Arts - Communication
North- West University
Potchefstroom, North West 04.2001 -
Skills
Customer engagement
Customer relations
Customer service
Brand awareness
Marketing
Social media management
Store promotions
Excellent public speaking
Staff training
Social media expertise
Sales and negotiation tactics
Lead generation
Scheduling
Target audience identification
Blogging
Computer operation
Marketing strategies
Accomplishments
Top 4 of best Performing Teachers.
Golden Key Honours Society Certificate
Software
Canva
CRM
Certification
120 Advanced TEFOL/TESOL Course
Timeline
Brand Ambassador
Publicis Commerce
08.2024 - Current
Online English Consultant
MPC Connect
06.2024 - Current
Virtual Sales Representative
Scale Agency
04.2024 - 10.2024
Human Resources Intern
Culturelligence
07.2023 - 01.2024
Social Media Assistant
Christian Revival Church
02.2021 - 04.2022
Journalist
Threestreams Media
01.2021 - 12.2021
Bachelor of Arts - Communication
North- West University
04.2001 -
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