Athenkosi Sibango

- Resolved helpdesk calls in a timely manner, ensuring high customer satisfaction.
- Successfully processed month-end transactions and completed bi-annual price list updates.
- Maintained accurate records of finished products and trading goods material codes.
- Tested and implemented new sales process and system changes, ensuring seamless integration.
- Planned and facilitated training sessions for sales business and system processes, updating training documentation as needed.
- Conducted competency tests and coaching sessions to enhance team performance.

Managed daily, weekly, and monthly reports, ensuring timely and accurate submissions.

Maintained and updated pricing master data, transport rates, and other critical information on SAP.
Resolved logged calls efficiently using ISM, ensuring high customer satisfaction.

Performed various tasks, including:

Completing return slips and releasing orders
Handling ad-hoc queries and generating geographic salesman reports
Analyzing quotations and ensuring data accuracy
Managing customer master data, sales districts, and EDI linking
Collaborated with logistics team to negotiate transport rates and ensured reasonableness.

Frontline Customer Service:

Managed incoming calls, took messages, and responded to emails in a timely manner.
Welcomed customers and provided a positive first impression.
Administrative Support:

Ordered office necessities and maintained supplies.
Filed documents and ensured accurate record-keeping.
Booked the boardroom for meetings and ensured logistics were in place.

Facilities Management:
Supervised cleaning staff and ensured the office was well-maintained.
Signed off on cleaning tasks after verifying completion.

Asset Management:
Managed Personal Protective Equipment (PPE) for staff safety.
Maintained keys for company vehicles, ensuring secure access.

Maintained a neat and clean reception area, ensuring a professional environment.
Managed the reception calendar, tracking staff availability and scheduling.

Answered switchboard calls, directed queries, and provided excellent customer service

Office Support:
Captured data, scanned documents, and filed records accurately.
Ordered office supplies, stationery, and kitchen necessities.
Booked courier services, tracked shipments, and managed delivery documentation.

Logistics and Coordination:
Managed the weekly driver's schedule, ensuring efficient operations.
Obtained quotes for services, captured courier costs, and monitored expenses.
Coordinated with Telkom for phone line issues and ensured prompt resolution.

Client Support:
Assisted with claims processing, accompanied clients to psychologist appointments, and provided interpretation services.
Opened new files, managed client documentation, and followed up on late estates.

Additional Responsibilities:
Maintained the first aid kit, ensuring it was always stocked and ready for use.
Distributed diary calendars at the end of each year.