Athenkosi Ndawule

Experienced Account Manager with a decade-long background in customer and financial services, recognized for effectively addressing customer needs. Committed to staying informed about industry trends, I excel in delivering exceptional customer experiences and thrive in challenging environments. Seeking to contribute my expertise to dynamic teams and organizations, I am dedicated to joining a creative work environment that values integrity and accountability. I possess strong client oversight, issue resolution, and relationship-building skills, consistently achieving optimal outcomes through collaboration. As a dynamic leader, I specialize in building partnerships, retaining key accounts, and enhancing profit channels. A career highlight includes receiving the Quarterly Award at First National Bank (Business Banking) for an innovative idea that significantly reduced customer queries by 40%, showcasing my commitment to efficiency.

NSFAS (National Student Financial Aid Scheme):

• Monitored the monthly disbursement of no less than R200 million, sometimes on a bi-weekly basis.
• Led a successful "Win a Car" campaign, overseeing all aspects from conceptualization to completion, including terms and conditions, communication, marketing, and the vehicle handover.
• Significantly increased airtime and data sales by 200-400% within a two-week period and maintained consistent growth.

Spesres - JustSolve, Utilifund (SMME aggregator/Incubator that provides clients with a social license to operate):

• Monitored account transactions exceeding R5 million in stipend disbursements.
• Conducted regular report analyses, uncovering suspicious activity/fraud committed by an employee through account management and analysis, resulting in their dismissal.

Hudsons Burger Joint (Staff Wages) - Migration:

• Spearheaded the migration of the Sure Wallet database, transitioning from one platform to another for salary management.
• Ensured a seamless migration process, including balance checks, reconciliation, and comprehensive training on the new platform/environment.

Farm Wages (OKR Project):

• Successfully introduced a salary range with two farm owner clients, expanding to over a hundred farm employers within three years.
• Managed the entire project life cycle, including planning, execution, and on-the-ground training.

Polyco (Recycling):

• Onboarded and expanded Polyco's client base from one enterprise to over 30 enterprises.
• Conducted report analyses and provided redemption training, contributing to the growth and success of the recycling initiative.