Summary
Overview
Work History
Education
Skills
Interests
Contacts
Cooking , community service
Timeline
Generic
Atheana Petersen

Atheana Petersen

Customer Service Agent
Midrand

Summary

Professional with strong track record in customer service and coordination. Skilled in handling customer inquiries efficiently, resolving issues, and ensuring satisfaction. Focused on teamwork and delivering results, adaptable to changing needs. Proficient in communication, problem-solving, and multitasking, with positive attitude and reliability that fosters trust.

Experienced with coordinating customer service operations efficiently, ensuring smooth and effective communication between departments and clients. Utilizes problem-solving skills to address and resolve customer concerns promptly. Track record of implementing process improvements that enhance customer satisfaction and team performance.

Overview

16
16
years of professional experience
2008
2008
years of post-secondary education
2
2
Languages

Work History

Customer Service Coordinator

Iopen
01.2025 - Current
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
  • Mentored junior team members, fostering a positive work environment and boosting overall team performance.
  • Coordinated logistics for customer orders.
  • Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
  • Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
  • Took ownership of customer issues and followed problems through to resolution.

Administrator

Recliners Online
08.2023 - 01.2024
  • Confirmation of orders and lodging repairs
  • Liaising with clients on deliveries and collections
  • Processing of statements for outstanding payments
  • Efficient customer service internal and external
  • Maintain accurate and updated monthly reconciliation
  • Facilitate payment of invoices
  • Processing weekly reports on repairs and logistics
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.

Technical Service Coordinator

Teljoy (Pty) Ltd
02.2021 - 10.2021
  • Inbound and outbound support
  • Log service and faulty appliance jobs
  • Service calls follow-up
  • Ordering spares
  • Risk claims
  • Warranty liaison

Roadside Assistant Agent

Mercedes-Benz South Africa (Merchants)
07.2016 - 01.2019
  • Inbound and Outbound contact centre
  • Logging breakdown
  • Arranging rentals
  • Fleet board assistant
  • Liaise with Fleet managers and reporting
  • Vehicle and Fault tracking

Customer Service Agent

Imperial
10.2015 - 06.2016
  • Inbound and Outbound contact centre
  • Data and order capturing
  • Liaise with Principle on daily uplifts and NDD
  • Generate daily order reports
  • Customers Queries
  • Employee census and management
  • Record detailed minutes and distribute

Queries Agent

RAM hand-hand Couriers
06.2010 - 09.2015
  • Scan and consign parcels
  • Processing of cancelations
  • Collections and delivery confirmations
  • Data Capturing
  • Processing of reports
  • Customer service - Enquiries and Queries

Inventory control

L'Oreal
10.2009 - 10.2009
  • Picking and Dispatch of stock
  • Data capturing
  • Stock count and recons
  • Checking and confirming minimum and maximum stock levels

Education

Matric -

Allanridge Combined

Skills

  • COMMUNICATION
  • ADAPTABILITY
  • EFFECTIVE NEGOTIATING
  • LEADERSHIP
  • ASSERTIVENESS
  • CREATIVE

Interests

Community Service
Reading
Cooking
Being a Mom

Contacts

+27 65 668 2515, +27 69 671 2595, Matheanapaulinepetersen@gmail.com

Cooking , community service

  • Community service
  • Cooking or baking
  • Listening Soul/Ballads music

Timeline

Customer Service Coordinator

Iopen
01.2025 - Current

Administrator

Recliners Online
08.2023 - 01.2024

Technical Service Coordinator

Teljoy (Pty) Ltd
02.2021 - 10.2021

Roadside Assistant Agent

Mercedes-Benz South Africa (Merchants)
07.2016 - 01.2019

Customer Service Agent

Imperial
10.2015 - 06.2016

Queries Agent

RAM hand-hand Couriers
06.2010 - 09.2015

Inventory control

L'Oreal
10.2009 - 10.2009

Matric -

Allanridge Combined
Atheana PetersenCustomer Service Agent