Athayabonga GCINGCA

Tender Administration

• Maintained accurate records of all tender activities, ensuring easy reference and analysis for future bid opportunities.
• Streamlined tender submission process by implementing efficient document management systems.
• Facilitated successful project handovers from bid phase to delivery teams, ensuring seamless transitions with minimal disruptions.
• Increased company visibility within industry business opportunities on tender portals.
• Developed strong relationships with key stakeholders, resulting in improved communication and collaboration during bidding process.
• Conducted regular post-tender reviews to identify areas for improvement and optimise future bid strategies.
• Improved overall bid quality by developing custom templates and standardising proposal formats across organisation on SBD / MBD forms and ensuring compliance with all relevant industry regulations.
• Kept vendor files accurate and up-to-date to expedite payment processing.

Intern Supervisor

• Implemented regular check-ins with interns to address any concerns or issues they encountered during their tenure within company culture.
• Optimized efficiency by creating centralized task management system for tracking intern assignments and monitoring progress across departments.
• Cultivated continuous learning by organizing workshops and seminars focused on essential industry skills and trends relevant to organisational goals.
• Facilitated collaboration between interns and full-time staff members, fostering positive work environment.

Laboratory Coordination

• Implemented new data management systems for efficient storage and retrieval of research results.
• Oversaw training programs for laboratory personnel, ensuring consistent adherence to best practices and procedures.
• Enhanced safety protocols for lab, reducing accidents and creating secure working environment.
• Maintained proper documentation of all laboratory activities, fixed assets and sample inventory and lab gas monitoring.
• Managed inventory of laboratory supplies, ensuring availability of necessary materials for experiments and research.
• Arranging for service engineers to do instrument maintenance and basic troubleshooting of LC-MS/MS, serving as primary operator of LC-MS/MS and reviewing QC and calibrator performance for assay integrity as and when necessary.
• Managed laboratory budget efficiently by tracking expenses closely, minimizing waste, and optimising resource allocation.
• Coordinating In-House laboratory workshops and trainings for clients and university students / postgrad researchers
• Compiling training packs, arranging guest/customer transportation, catering, corporate gift bags and responsible for issuing all training certificates

Secretarial Duties

• Coordinated training sessions, workshops, or seminars for staff to ensure continuous professional growth and skill development within departments.
• Assisted in budget development by tracking expenses, processing invoices, and monitoring spending trends within departments.
• Promoted positive work atmosphere by consistently exhibiting professionalism and providing support to colleagues when needed.
• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Liaised between clients and vendors and maintained effective lines of communication.
• Transcribed and organized information to assist in preparing speeches and presentations.
• Assisted in development of departmental procedures, maintaining organised and up-to-date knowledge base for easy reference by team members.
• Organized travel arrangements for department staff, resulting in cost savings and seamless itineraries for out-of-town engagements.
• Drafted professional memos, letters, and marketing copy to support business objectives and growth.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Managing department inventory, training material, catering and refreshments.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Administrator for company’s Social Media presence and contact for all adverts.

• Updated HR database with new employee information, changes in benefits, and other details.
• Prepared new hire letters, employee contracts, and corporate policies.
• Improved recruitment processes by streamlining candidate screening and interview scheduling.
• Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
• Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
• Coordinated employee events and recognition programs to promote positive work culture and strengthen team relationships.
• Managed benefits enrollment by answering questions and aiding employees with login details.
• Advocated for staff members, helping to identify and resolve conflicts.
• Streamlined communication within team, scheduling and coordinating meetings for all members.
• Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
• Coordination of Year End functions, Charity Drives and Team Building activities and daily Production Team meetings
• Responsible for record keeping of all company asset records, company vehicle roadworthiness, service bookings, licence renewals and ordering of Warehouse Staff safety uniform and all office refreshments.
• Enhanced regulatory compliance by developing and implementing comprehensive policies and procedures.
• Conducted thorough risk assessments for potential legal issues, mitigating company exposure to penalties and fines.
• Gambling Board Legal Compliance assistance for In-House Legal.
• Developed effective tracking systems for monitoring regulatory deadlines and maintaining documentation integrity.
• Interpreted regulatory rules or rule changes and communicated with others through corporate policies and procedures.
• Received, researched and resolved consumer inquiries.
• Reviewed contracts and agreements for compliance, minimizing risks associated with third-party relationships.
• Analyzed new legislation and determined its impact on operations, effectively adapting policies accordingly.
• Prioritized project-related tasks to efficiently complete essential tasks.
• Implemented regulatory guidance procedures for freight driver when delivering gambling machinery and ensuring driver has Gambling Board across province certificate.
• Handling all applications for casino equipment transportation and across province permits via Gambling Board ZT, GLI approvals from National Gambling Board.
• Prepared and maintained document inventory for core dossier preparation.
• Handling gambling machinery queries/ search by police, casino customers and reckless driving reports.

• Organised and updated schedules for executives.
• Facilitated smooth travel arrangements for executives, ensuring seamless itineraries and accommodations.
• Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
• Coordinated successful meetings and events by meticulously planning agendas, logistics, and materials.
• Improved internal communication by creating informative reports, presentations, and memos for executives and team members.
• Transcribed phone messages and relayed to appropriate personnel.
• Collated and distributed agendas and minutes for all executive meetings.
• Served as liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
• Assisted in recruitment process by screening resumes, scheduling interviews, and providing candidate feedback to executives.
• Liaised with IT department to resolve technical issues, minimizing downtime for executives.
• Filed paperwork and organized computer-based information.
• Wrote reports, executive summaries and newsletters.
• Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
• Coordinated events and worked on ad hoc projects.
• Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
• Department Secretary and Personal Assistant to Productivity Organisational Support Department (OPS) Executive Manager.
• Shadowed by SharePoint Administrator and responsible for all Marketing Department activities and Social Media presence.
• Maintaining relevant databases of clients and stakeholders.
• Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
• Volunteered to help with special projects of varying degrees of complexity.

• Collaborated with cross-functional teams to ensure seamless project integration and alignment with organisational goals.
• Contributed to development of proposals by gathering data, creating visuals, and editing content as needed.
• Responsible for updating organisation contracts, NPO registration certificates, policies and all staff records.
• Supported senior management in strategic planning activities related to future projects or initiatives.
• Prepared and submitted client reports and stats to heads of Department of Social Development (DSD)
• Oversaw daily operations at site and in charge of Social Auxiliary Worker team, scheduling monthly programmes and activities, including arranging of monthly Home Visits.
• Improved overall team performance by providing ongoing training opportunities in relevant skills and software tools.
• Facilitated regular team meetings for effective communication, collaboration, and problem-solving efforts.
• Maintained accurate records of all project-related expenses to facilitate budget tracking and financial reporting
• Assisted in recruiting and hiring new Social Auxiliary workers.

• Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
• Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
• Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
• Coordinated referrals between agencies to ensure seamless transitions for clients receiving multiple services.
• Designed culturally-sensitive interventions tailored to each client's background and experiences.
• Conducted outreach programs to raise awareness and reduce stigma associated with mental health.
• Compiling monthly reports for Department of Social Development (DSD) on projects done, clients counseled, homes visited, progress of group counseling done.
• Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
• Advocated for clients' needs, connecting them with community resources to support their well-being.
• Facilitated workshops on stress management techniques, leading to better client self-care strategies.

• Managed store inventory and stock levels to maintain availability of products.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Oversaw daily operations to ensure compliance with company standards and regulatory requirements.
• Coordinated promotional events, driving increased foot traffic and sales.
• Trained staff on new product features, ensuring knowledgeable customer service.
• Ensured customer satisfaction by swiftly resolving complaints and inquiries.
• Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
• Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
• Performed closing procedures two times weekly by balancing cash drawers and reconciling credit card transactions
• Managed team of four employees to maintain smooth-running operations of shop floor