Athandwe Mpako

• Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
• Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
• Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
• Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
• Assisted residents with daily hygiene and living tasks.
• Deep cleaning of all the household areas
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• Processing of NGP (New Generation Products) Funeral and Death claims by communicating outstanding requirements within procedure in order to process Funeral and Death claims within the agreed service level agreements.
• Communication to clients or brokers done telephonically and / or via email where outstanding information required will monitor funeral and death claims closely and process claims once outstanding requirements received.
• Pay attention to detail, maintain high levels of quality and accuracy on each case worked

Systems worked on : AWD, OMUNET, MS TEAMS, OUTLOOK, ENCORR, MY SERVICE, ICS.

• Balanced workload effectively, prioritizing tasks to ensure timely completion of all claim-related responsibilities.
• Supported continuous improvement efforts by identifying opportunities for process enhancements in the claims handling process.
• Improved internal communication, effectively liaising between various departments to resolve issues.

• Learned new materials, processes, and programs quickly.
• Shadowed senior team members to learn all related jobs and tasks.
• Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
• Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.

● Contacting Candidates

● Scheduling interviews

● Capturing Data

● Filing Applications

● Resolving Customer's network related queries

● Assisting customer's with sim swaps,recharges and balance checks

● Connecting Wi-Fi routers

● Assisting with cell phone settings

● General cellphone queries

• Collaborated with team members to enhance overall performance, sharing best practices and constructive feedback.
• Maintained up-to-date knowledge of company policies and procedures for accurate information dissemination to customers.
• Achieved higher first-call resolution rates by utilizing strong problem-solving skills to address customer issues promptly.

● Resolving customer queries

● Dealing with card & loan application

● Dealing with account related queries

● Account closures

● Managing customer's account,that is increasing or decreasing customer's credit limit

● Faxing and photocopying documents

• Maintained up-to-date knowledge of company policies and procedures for accurate information dissemination to customers.