Atabile Nkunge
Johannesburg
Summary
As you will see in my CV, I do have experience working as a Returns clerk/Supervisor, Stock taker, Checker, Data capture, Customer services and Sales. Over the past 7 to 8 years, I have acquired relevant skills and experience in customer servicing, KYC FICA verification and Sports VIP account manager , which I shall bring to your organization. I have also worked tirelessly on my communication abilities and teamwork, which I will put into use in my future career, which would be in your organization if I am selected for this position.
Overview
2017
2017
years of post-secondary education
Work History
Returns Clerk/Supervisor
Albany Bakery
Cape Town
- Data capturing, filling, receiving products which has been rejected by customers due to various reasons (Damaged, poor quality), stock taking, stock counter and handling complaints from customers about the company's products.
- Assisting customers with their queries, and resolving customer complaints telephonically and face-to-face.
- Checking on drivers when they come back from the routes where they deliver, whether their cash/ claims/invoices returns balances.
- Ensuring that the drivers do not come back with more returns from the routes, as the bread needs to be sold and brought back to the company premises. Ensuring they comply with the policy and procedures of the Company.
Sales/ Customer service multi-skilled Senior Consultant
Tenacity Financial Services
- Company Overview: Financial Services
- Assisting customers with Ackermans account applications and selling the brand to new customers, processing the applications on the system Einstein, customer service advising, confirmations of POI(Proof of Income), as well as data detentions.
- Reach out to customers and verify account information.
- Offering assistance to customers to ensure they find the right service.
- Financial Services
Senior Customer service agent/KYC FICA specialist
SuperSportBet
Johannesburg
- Company Overview: Online Casino and Sports Gaming Company
- Resolve problems by clarifying betting customers' complaints via phone, email or social media (live chats, Twitter, Facebook, Instagram).
- Explaining sports markets ( 1X2, Asian Handicap, Popular Over/Under, Handicap, HT/FT, GG/NG, Both Teams Score 2+ etc). This includes Casinos, games, horse racing, and virtual games.
- Assisting customers with their withdrawals from their betting account and withdrawals to their bank account, ensuring that they receive their funds.
- Checking Back Office (Custodian) for these funds.
- Document/capture customer interaction on the Company’s CRM tool (Salesforce).
- Contribute to the overall team effort by accomplishing assigned tasks.
- Great knowledge about anti-money laundering (AML) processes and procedures as well.
- Reviews documentation and conducts research to verify information on customer's accounts.
- Evaluates high-risk accounts and analyses new customer processes and policies.
- This is validating the information within KYC records and Customer Identification, making sure customers meet the regulatory requirements, by carrying out a fully accurate assessment of all accounts, transactions (money in and out) as well as KYC documentation with a focus on identifying negative attributes including potential fraudulent behaviours.
- Managing the AML, and KYC analyst team, following the Customer Due Diligence journey and all fraud-related incidents.
- Understanding the regulatory landscape in each territory and ensuring compliance with all local laws and regulations.
- Maintaining records of customer identification information including name, email address, date of birth, phone number, and any other identifying information.
- Account review and updates, and reaching out to the customer through emails, phone calls, or any other available channels.
- Evaluate high-risk accounts and analyse new customer processes and policies.
- Accurate checks on customers' accounts to avoid anti-money laundering or fraud.
- Online Casino and Sports Gaming Company
VIP Account Manager/KYC(FICA) Specialist
10bet Africa
- Company Overview: Online Casino and Sports Gaming Company
- Customer Relationship Management: Build, manage, and nurture relationships with the customers, ensuring their needs are met through personalised offers and services.
- Industry Knowledge: Stay updated on industry trends, competitor activities, and regulatory requirements.
- Data Analysis & Reporting: Monitor client activity, analyse data, and prepare reports to track performance and identify trends.
- Revenue Generation: Identify opportunities to upsell, cross-sell, and maximise revenue from VIP clients.
- Communication: Serve as the primary contact between the customers and our brands, handling queries, providing updates, and personalising communication based on customer feedback.
- Portfolio Management: Oversee a portfolio of VIP customers, managing their gaming experience for long-term engagement, including onboarding and offboarding.
- Data-Driven Decisions: Use customer data to track activity, segment behaviour, and tailor personalized offerings based on analytics.
- Proactive Engagement: Actively engage customers with new products and offers, ensuring continued interest and innovation awareness.
- Retention & Growth: Focus on retaining customers and reducing churn, offering personalised incentives to drive growth and re-engage inactive clients.
- Evaluates high-risk accounts and analyses new customer processes and policies.
- Managing the AML and KYC analyst team, following the Customer Due Diligence journey and all fraud-related incidents.
- This is validating the information within KYC records and Customer Identification, making sure customers meet the regulatory requirements, by carrying out a fully accurate assessment of all accounts, transactions (money in and out), as well as KYC documentation with a focus on identifying negative attributes, including potential fraudulent behaviours.
- Online Casino and Sports Gaming Company
Education
Sinethemba Sec
Capetown Skills
- Zendesk, Salesforce, Einstein system, Custodian, Cube
Languages
- English
- Zulu
- Xhosa
- Swati
- Tswana
- Sotho
Personal Information
- Gender: Male
- Nationality: South African
Languages
Zulu
Beginner
A1
Timeline
Returns Clerk/Supervisor
Albany Bakery
Sales/ Customer service multi-skilled Senior Consultant
Tenacity Financial Services
Senior Customer service agent/KYC FICA specialist
SuperSportBet
VIP Account Manager/KYC(FICA) Specialist
10bet Africa
Sinethemba Sec