HIGH ACHIEVEMENT
ASTRID BIANCA SAULS
BAR INTENDANT
CAPETOWN
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Capable passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Bartender
MARULA TARVEN
02.2018 - 02.2022
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders
- Followed alcohol awareness procedures for preventing excessive guest intoxication
Slot Attendant
MARULA TAVERN
02.2018 - 02.2022
- Repaired problems and maintained machines in good working order.
- Troubleshot machine malfunctions and diagnosed root causes.
- Dispensed machine payouts and provided change for players.
- Set up new loyalty memberships and updated existing accounts.
- Connected with guests on personal level to build loyalty.
- Monitored slot machines on casino floor for signs of fraud or player misuse.
- Counted cash and casino chips to accurately reconcile transaction reports.
- Complied with gaming commission rules by verifying players' ages.
- Supervised and maintained overall slot machine functionality and expediently reported repair needs to maintenance staff for quick resolution.
- Protected cage from unauthorized access and monetary losses by consistently following security protocols.
- Balanced books with daily summary reconciliations.
- Audited money drawers and hand or machine-counted large cash values.
- Prepared and issued money banks to change persons at start of each shift.
- Calculated and verified value of players' winnings or losses.
- Handled money, ticket and chips exchanges for customers.
- Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
- Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
Receptionist Assistant
SHARP SERVICE
02.2010 - 01.2018
- Confirmed appointments, communicated with clients, and updated client records.
- Prepared and maintained master calendar, collecting and disseminating general information.
- Managed multi-line telephone system and greeted claimants during office visits.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Communicated with individuals entering building to boost security, assist visitors and keep visitor log.
- Prepared, collected and distributed outgoing and incoming mail and packages.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
- Answered central telephone system and directed calls accordingly.
- Greeted numerous visitors, vendors and interview candidates.
- Maintained confidentiality of information regarding clients and company.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
Cashier Supervisor
SHOPRITE
02.2004 - 02.2006
- Built positive relationships with customers to increase repeat business.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Quickly and accurately counted drawers at start and end of each shift.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
- Shifted personnel resources based on current customer levels to consistently balance demand against operational requirements.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Designed weekly sales promotions to attract new and repeat customers and increase sales.
- Resolved customer complaints quickly to maintain customer satisfaction.
CASHIER
SHOPRITE
02.2003 - 01.2004
- Helped customers complete purchases, locate items, and join reward programs.
- Met customer needs through polite, friendly and attentive service.
Retail Sales Consultant
LIZZY CLOTHING
01.2001 - 01.2003
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Helped customers complete purchases, locate items, and join reward programs.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Worked with loss prevention in monitoring shopper behavior
- Assisted customers with product selection based on individual needs and preferences
- Located merchandise across various stores to address customer needs
- Exceeded sales goals by [Number]% utilizing exemplary customer service skills
- Determined solutions for clients promptly and professionally
- Managed and established business accounts with [Number] individuals
- Increased sales and customer satisfaction through personalized servicing
Education
High School Diploma -
EMIL WEDER SECONDARY
GENADENDAL 04.2001 -
Skills
Basic Accounting
undefinedCertification
GRANDS SLOT CERTICATE
Interests
Timeline
GRANDS SLOT CERTICATE
03-2019
Bartender
MARULA TARVEN
02.2018 - 02.2022
Slot Attendant
MARULA TAVERN
02.2018 - 02.2022
Receptionist Assistant
SHARP SERVICE
02.2010 - 01.2018
Cashier Supervisor
SHOPRITE
02.2004 - 02.2006
CASHIER
SHOPRITE
02.2003 - 01.2004
High School Diploma -
EMIL WEDER SECONDARY
04.2001 -
Retail Sales Consultant
LIZZY CLOTHING
01.2001 - 01.2003
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