Summary
Overview
Work History
Education
Skills
Timeline
Generic

Astra maluleke

GMD HOD
Johannesburg,GP

Summary

Dynamic professional with extensive experience at Pick N Pay, excelling in customer service and relationship building. Proven track record in increasing sales revenue through effective strategies and fostering teamwork. Strong analytical thinker and leader, dedicated to enhancing customer satisfaction and operational efficiency. Committed to creating a positive work environment.

Overview

21
21
years of professional experience

Work History

HOD GMD

Pick N Pay
04.2019 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • planning and organising
  • Skilled at working independently and collaboratively in a team environment.
  • Customer focused
  • Analytical thinker
  • relationship building
  • Leadership skills

Assistant Manager

Pick N Pay
12.2015 - 03.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Handle health and safety in the store

Sales Manager

Pick N Pay
02.2014 - 11.2015
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • scheduling of staff
  • Handle hygiene

Manager Trainee

Pick N Pay
08.2008 - 01.2014
  • Day to day running of a department.
  • Class room training of retail management
  • Job shadowing the store manager.
  • Deal with customers daily
  • Staff scheduling


Salesperson

Pick N Pay
05.2004 - 07.2008
  • Worked to build relationships with customers and built potential for additional sales.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.

Education

High School Diploma -

Khomanani High School
Giyani, South Africa
04.2001 -

Skills

Friendly, positive attitude

Timeline

HOD GMD

Pick N Pay
04.2019 - Current

Assistant Manager

Pick N Pay
12.2015 - 03.2019

Sales Manager

Pick N Pay
02.2014 - 11.2015

Manager Trainee

Pick N Pay
08.2008 - 01.2014

Salesperson

Pick N Pay
05.2004 - 07.2008

High School Diploma -

Khomanani High School
04.2001 -

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Astra malulekeGMD HOD