SAP
Aston Van Wyk
Learning And Development Administrator
Johannesburg
Summary
Reliable business professional with experience in project management, process improvement and stakeholder support. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Learning & Development Administrator
Anglo American
7 2022 - Current
- Processing of course nominations - bulk or individual request
- Processing of Participant Registers
- Processing of Attendance Registers
- Coordination of site inductions
- Verification of course approval
- Organization of External Courses/Conferences
- Course Confirmation/Pre-work distribution
- Course Flyers
- Verification of new/renewal of qualifications
- Processing of new/renewal of qualifications - bulk or individual
- Course Evaluation processing
- Maintain training inventory - Room scheduling/bookings
- Qualification Maintenance (New qualifications, changes etc)
- Verification and entry of New/Refresher employee medicals and medical management plans
- LMS query resolution
HR/Compliance Intern
Atlas Copco
10.2021 - 06.2022
- As an HR intern, I covered switchboard operations, dealing with customer queries and directing them to the necessary division
- I am a runner and assist with all HR related matters
- BBBEE compliance and procurement administration
- Presenting BEE and Compliance spreadsheets and data
- Data capturing and processing
- Dealing with customer, supplier, and employee queries
- Organizing and planning projects
- Assisting with the recruitment process, data capturing and information processing
- Presenting new employee on-boarding inductions and SHEQ inductions
- Scheduling meetings with employees and HR staff
- Assisting with Study assistance and bursary application administration
- Following up and processing requests
- Experience with Lotus notes, internal processes and SAP.
Receptionist
Planet Fitness Platinum
12.2019 - 01.2021
- In my current role as a receptionist, I serve members regarding membership queries, payments, and bookings
- Our current system deals with bookings, scheduling and overriding members access to the club
- The daily requirements for the position entails: Welcoming members and hotel guests
- Punctuality and consistently ensuring that members are dealt with in a friendly and professional manner
- We promote new products and services and ensure that each member has access to an exclusive service that is only offered to them by Platinum
- Ensuring monthly reception KPI's are met
- Daily reports and administration
- Facilitating towel services
- First aid qualified
- Manager on duty, running the facility and club operations - opening and closing the club
- Experience with setting up monthly roster and scheduling
- Reception management
- Handling membership queries
- Dealing with branch operations
- Managing shifts
- Managing a busy switchboard
- Logging of timesheets
- Setting up monthly work schedule for employees
- Covid compliance duties and checking if the hygiene flow is being followed up to standard
- Capturing member contracts, information, and updates
- Receiving and delivering orders
- Sending out invoices to members monthly
- Managing and tracking maintenance check-ins and housekeeping.
Sales Assistant (contract)
IQOS/JJCale
08.2019 - 10.2019
- In my role as a retail sales assistant, I serve consumers and provide them with recommendations about any products and services they are interested in
- Responsibilities include: Dealing with customer complaints and escalating the issue to management level if necessary
- Assisting with in-store merchandising
- Promoting new products and services
- Taking in deliveries and filling out stock orders
- Handling cash and card transactions
- Ensuring the store's monthly targets are met
- Welcoming staff and customers and providing them with advice on the store's products and services
- Customer Service is key in the execution of daily sales.
Administrative Assistant (3-month contract)
Unisa
01.2019 - 03.2019
- In my role as an admin assistant, I provided administrative and office support in the following ways: Picking and Administrating study material
- Data capturing
- Knowledge of procedures and guideline for dispatching module specific material
- Answering and directing calls to relevant staff
- Scheduling meetings and appointments
- Ordering and taking stock of office supplies
- Being a point of contact for a range of staff and Stakeholders
- Greeting and directing visitors and new staff
- Writing and issuing emails to departments and teams
- Finding ways to improve the administrative process.
Sales consultant and Fashion stylist
Fabiani Women (TFG) Eastgate
11.2017 - 12.2018
- Accountable and Responsible for ensuring my targets are met consistently
- Maximizing and driving sales by identifying opportunities to increase turnover
- Maintaining housekeeping
- Promoting products and services
- Upholding our visual merchandising standards to optimize sales and creating an exceptional customer experience environment
- Adhering to stock loss controls in store
- Managing and maintaining point of sales records (capturing all sales and returns accordingly)
- Logging stock in store and placing orders
- Capturing store admin data (housekeeping)
- Managing customer expectations by liaising with nationwide stores/colleagues to ensure exceptional customer care and maintaining the brands standard of operating procedures
- Profit and Loss data capturing and being able to identify is customers are fraudulently purchasing items
- Cross selling our tailoring services and men's store.
Waitress
Turn N Tender
04.2015 - 06.2015
- Taking orders and serving food and beverages to patrons at in dining establishment
- Ensuring customers are enjoying their meals and take action to correct any problems
- Answering questions about menu items, food sensitivities and food substitutions
- Processing customer payments
- Cleaning tables after customers have finished their meals
- Removing dishes from tables and assisting in the kitchen.
Filing clerk
Hazel Kurian (Psychologist)
05.2014 - 06.2014
- Data capturing both paper/hard copy documents and electronic files
- Organizing office displays
- Cross-referencing research
- Admin tasks: scanning, copying and retrieval of files and research.
Education
National Senior Certificate -
Hoerskool Voortreker
01.2009 - 04.2013
BA Psychology (Psychology and Communications) - undefined
The University of Johannesburg
01.2014 - 04.2017
Bachelor of Commerce - Human Resources Management
Mancosa
04.2001 -
Skills
Office Administration
Schedule Coordination
Information Management
Team Collaboration
Project Support
Customer Service
MS Office
Administrative Support
Attention to Detail
Stakeholder Relations
Teamwork and Collaboration
Problem-solving abilities
Organizational Skills
Idea Development and Brainstorming
Technical Support
Continuous Improvement
Websites
References
- Charmaine Phasha, 083 709 1205, Planetfitness Reception manager
- Busisiwe Masuku, 011 621 8906, Fabiani manager
- Marilyn Governder, 083 647 3196, Atlas Copco HR and Compliance manager
- Collen Mabotsa, 081 523 3588, Anlgo American L&D Supervisor
Software
LMS/Successfactors
Timeline
HR/Compliance Intern
Atlas Copco
10.2021 - 06.2022
Receptionist
Planet Fitness Platinum
12.2019 - 01.2021
Sales Assistant (contract)
IQOS/JJCale
08.2019 - 10.2019
Administrative Assistant (3-month contract)
Unisa
01.2019 - 03.2019
Sales consultant and Fashion stylist
Fabiani Women (TFG) Eastgate
11.2017 - 12.2018
Waitress
Turn N Tender
04.2015 - 06.2015
Filing clerk
Hazel Kurian (Psychologist)
05.2014 - 06.2014
BA Psychology (Psychology and Communications) - undefined
The University of Johannesburg
01.2014 - 04.2017
National Senior Certificate -
Hoerskool Voortreker
01.2009 - 04.2013
Bachelor of Commerce - Human Resources Management
Mancosa
04.2001 -
Learning & Development Administrator
Anglo American
7 2022 - Current