Aspesihle Masonwabe Sekeleni
IT Technician
Cape Town,Western Cape
Summary
With three years of hands-on experience and CompTIA Certifications, I excel in resolving hardware and software issues, implementing security protocols, and optimizing networks. Proficient in virtualization platforms like VMware and Microsoft Hyper-V, I bring a results-oriented approach and commitment to excellence. My technical support skills and knowledge of wireless networking protocols further enhance my capabilities.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
Work history
IT intern
Eastern Cape Department of Education
East London, Eastern Cape
2022.03 - Current
- Diagnosing and resolving hardware and software issues for end-users.
- Providing technical support to end-users via phone, email, or in person.
- Troubleshooting network connectivity issues.
- Installing and configuring routers, switches, and other network devices.
- Upgrading software and hardware components as needed.
- Installing and configuring new systems, servers, and applications.
- Implementing and maintaining security measures, including antivirus software, firewalls, and encryption.
- Managing user accounts and access permissions.
- Configuring and managing virtualization machines on platforms such as VMware, Microsoft Hyper-V, or KVM.
Educator Assistant
Nkangeleko Primary School
East London, Eastern Cape
2021.03 - 2022.02
- Provided technical support for staff members identifying and resolving issues related to Word, Excel, PowerPoint, and Outlook
- Leveraged my additional skills to address and resolve printer and computer issues to ensure a smooth learning environment.
- Assisted learners with reading, writing, typing, and familiarizing themselves with tablets and laptops, resulting in increased digital literacy and technology proficiency
- Supervised and ensured the safety of over 100 learners during daily break times.
Education
Certificate of Higher Education - Information Technology
2023.02 -
- CompTIA A+
- CompTIA Networking+
- CompTIA Security+
- CompTIA Server+
- AWS Certification
- Azure Fundamentals Certification
Diploma of Higher Education - sports management
2017.01 - 2019.11
- End-User computer skills
High School -
2012.01 - 2016.12
Skills
- Hardware: Strong knowledge of computer hardware, software, and peripherals, such as CPUs, motherboards, and memory, and the ability to troubleshoot and repair hardware issues
- Operating Systems: Familiarity with various operating systems: Windows, MacOS, and Linux
- Networking: Understanding of networking principles and protocols such as TCP/IP, DNS, and DHCP and Configuring and troubleshooting network devices (routers, switches, etc)
- Security: Knowledge of security protocols, such as firewalls, antivirus software, and encryption
- Creation and maintenance of virtual machines
- Providing technical support to end-users
- Strong communication and interpersonal skills
- CompTIA and Microsoft Certified
- Creative problem-solver
- Adaptable to new technologies and flexible in handling a variety of tasks and challenges
Languages
English
Fluent
Afrikaans
Intermediate
Xhosa
Fluent
Timeline
Udemy - Certificate of Higher Education, Information Technology
2023.02 -
IT intern - Eastern Cape Department of Education
2022.03 - Current
Educator Assistant - Nkangeleko Primary School
2021.03 - 2022.02
Cape Peninsula University of Technology - Diploma of Higher Education, sports management
2017.01 - 2019.11
Selborne College Boys High School - High School,
2012.01 - 2016.12