Summary
Overview
Work History
Education
Skills
Timeline
Generic

Asonele Thina Diko

Client Operator
Stellenbosch

Summary

Diligent problem-solver with resourceful approach to challenges and organized style. Leverages Customer Service expertise to manage job functions. Excellent communicator with focus on results.

Offering strong organizational skills and quick learning ability, ready to excel in hands-on environment. Delivers keen understanding of machinery operation and safety protocols, coupled with technical mindset and attention to detail. Ready to use and develop analytical thinking and troubleshooting skills in Any role.

Overview

2
2
years of professional experience

Work History

Client Operator

TTEC
10.2024 - 05.2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Customer Care Agent

Merchant E-Solutions
12.2023 - 10.2024
  • Managed high call volume while maintaining exceptional service quality for all customers.
  • Handled escalated calls professionally, mitigating potential complaints and securing continued business from clients.
  • Built rapport with clients, resulting in increased customer loyalty and positive feedback.
  • Maintained up-to-date knowledge of products and services to effectively assist customers with their needs.

Team Leader

CCS
03.2023 - 12.2023
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

Education

High School Diploma -

PHL Moraka High School
Pretoria
04.2001 -

Skills

    Teamwork and collaboration

    Tool operation

    Equipment operation

    Safety compliance

    Problem-solving

    Quality assurance

    Project management

    Troubleshooting

    Customer service

    Teamwork and coordination

    Time management

Timeline

Client Operator

TTEC
10.2024 - 05.2025

Customer Care Agent

Merchant E-Solutions
12.2023 - 10.2024

Team Leader

CCS
03.2023 - 12.2023

High School Diploma -

PHL Moraka High School
04.2001 -

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Asonele Thina DikoClient Operator