Summary
Overview
Work History
Education
Skills
Timeline
Generic

Asivhannzhi Innocent Muofhe

Soweto

Summary

Adept Systems Engineer with a proven track record at Wipro Technologies, enhancing service delivery through continuous improvement and high availability strategies. Skilled in technical support and IT infrastructure, I excel in developing custom software solutions and training teams, significantly boosting productivity and operational efficiency. Demonstrates exceptional problem-solving and user support capabilities, ensuring robust system performance and client satisfaction.

Overview

8
8
years of professional experience

Work History

Systems Engineer

Wipro Technologies
05.2019 - Current
  • Contributed towards continuous improvement initiatives aimed at streamlining internal processes and enhancing overall service delivery quality.
  • Designed high availability strategies to minimize downtime during critical systems outages or disasters recovery scenarios.
  • Developed custom software solutions for various business needs, resulting in improved productivity.
  • Conducted end-user reviews for modified and new systems.
  • Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
  • Trained team members on new technologies and best practices, elevating overall skill set of department.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.

Desktop Support Engineer

AuditBee
09.2017 - 04.2019
  • Optimized PC performance through regular updates, patches, and system upgrades.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
  • Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
  • Walked individuals through basic troubleshooting tasks.
  • Troubleshot potential problems and eliminated before issues escalated or cascaded.
  • Streamlined IT support processes for quicker response times and improved user satisfaction.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Improved network connectivity, troubleshooting and resolving complex network issues.
  • Supported remote users, ensuring seamless access to network resources.
  • Installed and configured operating systems and applications.

Service Desk Engineer

Datacentrix Holdings
06.2016 - 05.2017
  • Managed user accounts, permissions, and access controls, safeguarding company data while maintaining efficiency in daily operations.
  • Documented resolutions to common problems, streamlining future troubleshooting efforts for both colleagues and endusers.
  • Collaborated with team members to diagnose and resolve complex technical issues for clients.
  • Actively participated in cross-functional teams to address critical IT-related projects or initiatives that required service desk involvement.
  • Enhanced customer satisfaction by resolving service desk tickets in a timely and efficient manner.
  • Configured equipment such as desktops, laptops, printers, and mobile devices for deployment throughout the organization.
  • Provided remote support for users in various locations, ensuring efficient resolution of issues despite geographical challenges.
  • Assisted in training new employees, fostering teamwork and collaboration within the service desk team.
  • Reduced downtime for users by proactively monitoring systems and addressing potential issues before they arose.
  • Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.

Education

Btech - Information Technology

Tshwane University of Technology
Pretoria, South Africa
04.2001 -

National Diploma - Information Technology

Tshwane University of Technology
Pretoria, South Africa
04.2001 -

Skills

    Technical Analysis

    Helpdesk operations

    Technical Support

    IT Infrastructure

    User Support

    Microsoft Exchange

    TCP/IP protocol

    Skilled in [Hardware]

Timeline

Systems Engineer

Wipro Technologies
05.2019 - Current

Desktop Support Engineer

AuditBee
09.2017 - 04.2019

Service Desk Engineer

Datacentrix Holdings
06.2016 - 05.2017

Btech - Information Technology

Tshwane University of Technology
04.2001 -

National Diploma - Information Technology

Tshwane University of Technology
04.2001 -

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Asivhannzhi Innocent Muofhe