Asithandile Tyali
Cape Town
Summary
Dedicated Customer Support Administrator with expertise in resolving inquiries and enhancing customer satisfaction. Leverages Salesforce to optimise communication and reporting, while collaborating with cross-functional teams to improve service delivery. Strong problem-solving and communication skills facilitate effective interactions and support organisational success through operational efficiency.
Overview
1
1
Language
11
11
years of professional experience
Work History
Customer Support Administrator (Investigation)
Collinson group
07.2024 - Current
- Liaise with internal offices and merchant partners to investigate transactional queries.
- Addressed member written enquiries through direct communication and email correspondence, ensuring timely and accurate responses.
- Supported operational maintenance of global online loyalty rewards platform, utilising Salesforce for client communications.
- Coordinated membership invoicing and reconciliation, ensuring compliance with company policies and client agreements.
- Generated reports for stakeholders to inform decision-making and track performance.
Call centre agent (Temp employer)
City of Cape Town
02.2024 - 06.2024
- Assisted customers with queries on SAP and prepaid portal, enhancing user experience.
- Documented customer interactions and C3 information in SAP to maintain accurate records..
- Recorded enquiries regarding electricity and water services to facilitate timely resolution..
- Assisted customer with tariff rates letters.
Customer service administrator
Deep medical Therapeutics
06.2023 - 09.2023
- Addressed customer inquiries and provided assistance through effective communication, improving customer satisfaction.
- Handle bookings for all customers and Docotela, a subsidiary of DMT and with DMT partners (clinics, pharmacies, and others) using email, WhatsApp, phone call, WordPress (WooCommerce and Amelia).
- Facilitated timely communication through targeted emails to enhance customer engagement.
- Liaise with logistics partners and coordinate/ follow up with deliveries.
- Coordinate product pickups with customers and at the clinic.
- Managed stock orders and inventory control to maintain optimal levels.
- Support management with administration work.
- Ensure all information is properly documented with accurate patient information.
- Track important information such as sales, deliveries etc.
Order fulfilment (Supply chain Coordinator)
Takealot
10.2022 - 03.2023
- Acted as point of contact for Customer Service and TDT delivery hubs, facilitating timely query resolution.
- Monitored TDT hub performance through daily inspections to ensure operational standards.
- Recommended procedural changes to management and compliance teams to enhance customer satisfaction.
- Referred operational issues to relevant stakeholders for resolution.
- Report generation, so that hubs and their franchisees are aware of their current performance.
- Captured data into relevant systems to maintain accurate records. into the respective systems to ensure business and customers are up to date with deliveries.
Administration clerk
Department of Health
08.2021 - 03.2022
- Provided comprehensive admin support to supervisors and managers, facilitating smooth operations.
- Captured and maintained accurate data in Health Information Management Systems to support decision-making.
- Recorded client information accurately in Prehmis system.
- Processed client admissions in Clinicon system efficiently.
- Register citizens on western cape health website.
- Organised and labelled folders to enhance document retrieval efficiency.
- Assist with queue marshal duties.
Admin clerk at Supply Chain Management (logistic and assets)
Department of Correctional services
08.2019 - 07.2020
- Managed asset movement and bar coding to maintain organised inventory and streamline logistics.
- Conducted annual financial asset counts, reporting losses, theft, shortages, and surpluses to ensure accurate asset tracking.
- Perform monthly reconciliation of assets between BAS and LOGIS.
- Executed disposals of assets in accordance with SCM policies and procedures to optimise asset lifecycle management.
- Provided monthly RR032 reports to support financial oversight and decision-making.
- Inventory and stores management (Stationery and cleaning material).
- Full POD (Proof of Delivery) function.
- Ensure signed PODs are received for every delivery.
- Collection of PODs and trip sheets.
- Ensure that trip numbers are recorded on LOGIS.
- Monthly and quarterly returns.
Events Coordinator
Silicon cape initiative
12.2015 - 07.2016
- Planning and managing 1 Big event.
- Planning and managing 11 smaller events quarterly.
- Secured funding and sponsorship for tech initiatives.
- Coordinated administrative tasks and created content for various projects.
- Facilitated communication between tech industry stakeholders.
- Assisting with the Financial and legal requirements.
Education
Bachelor's degree - Project management
Cape Peninsula University of Technology
Skills
- Salesforce
- SAP
- WordPress
- Zendesk
- Operational Reporting
- Performance Analysis
- Customer Engagement
- Communication (Written and verbal)
- Problem-Solving
- Dispute resolution
- Client Relationship Management
- Adaptability
- Workplace professionalism
- Live Chat
- Microsoft Office
- E-Commerce Management
- Master Admin
Custom
- SAP
- WordPress
- Zendesk
- Microsoft Office
- Live Chat
- Sales force
- Master Admin
- AWIN
- Impact
- Rekuten
Languages
English
Proficient
C2
Timeline
Customer Support Administrator (Investigation)
Collinson group
07.2024 - Current
Call centre agent (Temp employer)
City of Cape Town
02.2024 - 06.2024
Customer service administrator
Deep medical Therapeutics
06.2023 - 09.2023
Order fulfilment (Supply chain Coordinator)
Takealot
10.2022 - 03.2023
Administration clerk
Department of Health
08.2021 - 03.2022
Admin clerk at Supply Chain Management (logistic and assets)
Department of Correctional services
08.2019 - 07.2020
Events Coordinator
Silicon cape initiative
12.2015 - 07.2016
Bachelor's degree - Project management
Cape Peninsula University of Technology