Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic
Asithandile Sabisa

Asithandile Sabisa

51 Stirling CT, Durban | DOB: 03/03/2000

Summary

Driven by a passion for exceptional service, a diverse journey through public service roles in waste management and agriculture has cultivated valuable experience. This foundation seamlessly transitioned into customer service, aligning an academic background with a long-held aspiration to excel as an aviation customer service representative. The dynamic nature of the aviation industry captivates, merging a love for travel with the excitement of thriving in fast-paced environments. With two years of experience in the call center industry, encompassing sales and technical support, there is a strong dedication to providing outstanding customer experiences and transforming each interaction into a memorable moment for customers across various sectors.

Overview

3
3
years of professional experience

Work History

Customer Service Agent

Cci Sa Pty ltd.
09.2024 - 09.2025
  • Demonstrated excellent communication skills, both verbal and written.
  • Developed strong relationships with customers by providing personalized service.
  • Analyzed customer feedback and used the data to improve customer service.
  • Acted as a liaison between customers and internal departments.
  • Handled customer inquiries, complaints, and concerns in a timely and professional manner.
  • Adhered to company procedures and policies to ensure customer satisfaction.

Sales Agent

Ignition group
03.2024 - 11.2024
  • Developed and maintained strong relationships with clients to ensure repeat business.
  • Utilized a consultative approach to understand customer needs and recommend appropriate solutions.
  • Created and implemented comprehensive sales plans to increase customer satisfaction.

Supervisor

Ngcweti NPO
09.2023 - 01.2024
  • Project: P.E.P- Public Employment Program
  • Type of work: Agriculture & Waste management se
  • Service: 12 September 2023–22 December 2023 [Project on hold]
  • Position: Team Leader/ supervisor accounting; a total of 30 staff members
  • Duties: logging in & out of staff members, planning work activities, leasing with other Organization stakeholders & Municipality departments
  • Planning & presenting training workshops, capturing work via pictures & filing staff data, & other related work activities.

Public Health Analyst

eThekwini Municipality
05.2022 - 09.2023
  • Researched and presented relevant statistical data to support local public health initiatives.
  • Developed and maintained a database of public health data to track progress of initiatives.
  • Participated in community outreach initiatives to promote public health awareness.
  • Developed and implemented systems for collecting and analyzing public health data.
  • Facilitated collaboration between public health agencies and other stakeholders.
  • Wrote and edited reports on public health initiatives and submitted them to upper management.
  • Attended conferences and workshops to stay updated on new public health trends.
  • Collaborated with health departments and local governments to create and implement public health programs.
  • Internship

Education

Certificate of completion - Aviation Customer Services

SKYY AVIATION ACADEMY
10.2021

NATIONAL SENIOR CERTIFICATE - undefined

OVERPORT SEONDARY SCHOOL
12.2018

Skills

  • Able to SME & Asses calls for QA
  • Computer literate
  • Networking
  • Team player
  • Able to work independently
  • Customer oriented
  • Attention to detail
  • Adaptability

Languages

English
IsiXhosa
isiZulu

References

Sky aviation 032 815 00260

Fisokuhle Ngcobo ( Team leader) 0837055975 Andile khuzwayo

(coordinator) 0714962000 , Municipality

Sphamandla Khomo (HR OFFICER) 0815364217 Thembelihle Msele (

Manager) 065876908, Ngcweti (NPO)

Asanda Mhlongo (TL), Cci sa Pty tld.

+27685633408

Francisco Mthembu (TL), Cci sa Pty ldt.

+27678294272

Timeline

Customer Service Agent

Cci Sa Pty ltd.
09.2024 - 09.2025

Sales Agent

Ignition group
03.2024 - 11.2024

Supervisor

Ngcweti NPO
09.2023 - 01.2024

Public Health Analyst

eThekwini Municipality
05.2022 - 09.2023

NATIONAL SENIOR CERTIFICATE - undefined

OVERPORT SEONDARY SCHOOL

Certificate of completion - Aviation Customer Services

SKYY AVIATION ACADEMY

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Asithandile Sabisa