Asithandile Sabisa
51 Stirling CT, Durban | DOB: 03/03/2000
Summary
Driven by a passion for exceptional service, a diverse journey through public service roles in waste management and agriculture has cultivated valuable experience. This foundation seamlessly transitioned into customer service, aligning an academic background with a long-held aspiration to excel as an aviation customer service representative. The dynamic nature of the aviation industry captivates, merging a love for travel with the excitement of thriving in fast-paced environments. With two years of experience in the call center industry, encompassing sales and technical support, there is a strong dedication to providing outstanding customer experiences and transforming each interaction into a memorable moment for customers across various sectors.
Overview
3
3
years of professional experience
Work History
Customer Service Agent
Cci Sa Pty ltd.
09.2024 - 09.2025
- Demonstrated excellent communication skills, both verbal and written.
- Developed strong relationships with customers by providing personalized service.
- Analyzed customer feedback and used the data to improve customer service.
- Acted as a liaison between customers and internal departments.
- Handled customer inquiries, complaints, and concerns in a timely and professional manner.
- Adhered to company procedures and policies to ensure customer satisfaction.
Sales Agent
Ignition group
03.2024 - 11.2024
- Developed and maintained strong relationships with clients to ensure repeat business.
- Utilized a consultative approach to understand customer needs and recommend appropriate solutions.
- Created and implemented comprehensive sales plans to increase customer satisfaction.
Supervisor
Ngcweti NPO
09.2023 - 01.2024
- Project: P.E.P- Public Employment Program
- Type of work: Agriculture & Waste management se
- Service: 12 September 2023–22 December 2023 [Project on hold]
- Position: Team Leader/ supervisor accounting; a total of 30 staff members
- Duties: logging in & out of staff members, planning work activities, leasing with other Organization stakeholders & Municipality departments
- Planning & presenting training workshops, capturing work via pictures & filing staff data, & other related work activities.
Public Health Analyst
eThekwini Municipality
05.2022 - 09.2023
- Researched and presented relevant statistical data to support local public health initiatives.
- Developed and maintained a database of public health data to track progress of initiatives.
- Participated in community outreach initiatives to promote public health awareness.
- Developed and implemented systems for collecting and analyzing public health data.
- Facilitated collaboration between public health agencies and other stakeholders.
- Wrote and edited reports on public health initiatives and submitted them to upper management.
- Attended conferences and workshops to stay updated on new public health trends.
- Collaborated with health departments and local governments to create and implement public health programs.
- Internship
Education
Certificate of completion - Aviation Customer Services
SKYY AVIATION ACADEMY
10.2021
NATIONAL SENIOR CERTIFICATE - undefined
OVERPORT SEONDARY SCHOOL
12.2018
Skills
- Able to SME & Asses calls for QA
- Computer literate
- Networking
- Team player
- Able to work independently
- Customer oriented
- Attention to detail
- Adaptability
Languages
English
IsiXhosa
isiZulu
References
Sky aviation 032 815 00260
Fisokuhle Ngcobo ( Team leader) 0837055975 Andile khuzwayo
(coordinator) 0714962000 , Municipality
Sphamandla Khomo (HR OFFICER) 0815364217 Thembelihle Msele (
Manager) 065876908, Ngcweti (NPO)
Asanda Mhlongo (TL), Cci sa Pty tld.
+27685633408
Francisco Mthembu (TL), Cci sa Pty ldt.
+27678294272
Timeline
Customer Service Agent
Cci Sa Pty ltd.
09.2024 - 09.2025
Sales Agent
Ignition group
03.2024 - 11.2024
Supervisor
Ngcweti NPO
09.2023 - 01.2024
Public Health Analyst
eThekwini Municipality
05.2022 - 09.2023
NATIONAL SENIOR CERTIFICATE - undefined
OVERPORT SEONDARY SCHOOL
Certificate of completion - Aviation Customer Services
SKYY AVIATION ACADEMY