Asisipho Matutu
IT Technician
Bloemfontein
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
2
2
Certifications
Work History
IT Technical Support Intern
Department Of Education
01.2024 - Current
- Provided training for end-users on new software applications, promoting increased productivity through efficient use of technology tools.
- Diagnosed and troubleshot hardware, software and network issues.
- Maintained accurate records of completed tasks, ensuring quality control and facilitating smooth workflow within the department.
- Facilitated knowledge sharing among team members regarding industry trends and emerging technologies.
- Provided exceptional customer service when responding to help desk requests, maintaining professionalism at all times.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
Education
Diploma In Computer Networking - IT
Central University of Technology
Bloemfontein,South Africa 04.2001 -
High School Diploma -
Vulamasango Secondary School
Bloemfontein,South Africa 04.2001 -
Skills
Problem-Solving
Effective Communication
Application installations
Technical Support
IT Help Desk Support
Attention to Detail
Troubleshooting Network Issues
MS Office Proficient
Ability to Work well under pressure
Network Administration
Configuring Routers and Switches
Certification
Introduction to Cybersecurity
References
- Mrs Linda Merin-Lecturer,Central University of Techology,Imeiring@cut.ac.za
- Mr Thabo Majeng-IT Technician,Department of education,t.majeng@fsecucation.gov.za
0682866959
Timeline
IT Technical Support Intern
Department Of Education
01.2024 - Current
Diploma In Computer Networking - IT
Central University of Technology
04.2001 -
High School Diploma -
Vulamasango Secondary School
04.2001 -
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