Asiphe Mwanda

Technical Skills

• VBNET – Basic understanding of Visual Basic programming for application development
• SQL – Proficient in writing and troubleshooting database queries and maintaining relational databases
• HTML, CSS, JavaScript – Solid knowledge of front-end web development tools for building and maintaining user-friendly interfaces
• Microsoft Office Suite – Competent in using Word, Excel, PowerPoint, and Outlook for documentation, reporting, and presentations
• Operating Systems – Familiar with installation, configuration, and support of Windows and Linux operating systems
• Computer Hardware & Software Knowledge – Able to diagnose, install, and repair both hardware and software issues
• Networking – Understanding of network configurations, protocols, and troubleshooting connectivity issues
• Ticketing Systems – Experience with platforms like BMC Remedy, Clarify, or similar tools for incident and service request management
• Incident Management – Capable of logging, categorizing, prioritizing, and escalating incidents in line with ITIL practices
• Troubleshooting – Strong ability to identify technical issues and resolve them efficiently, either remotely or on-site
• ITIL Knowledge – Basic understanding of ITIL framework, including service operation and incident management processes
• Tracking Systems – Familiar with tools used to monitor progress, assign tasks, and close incidents within SLA timelines

Soft Skills

• Team Building – Skilled in fostering collaboration and positive relationships within diverse teams

• Time Management – Effectively balances multiple responsibilities while meeting deadlines
• Problem Solving – Analytical approach to diagnosing issues and implementing effective solutions
• Organizing and Planning – Strong skills in prioritizing tasks and managing resources efficiently
• Work Under Pressure – Maintains high performance and quality under demanding conditions
• Strategic Thinking – Able to plan long-term goals and align day-to-day operations with organizational objectives
• Multitasking and Organization – Handles several responsibilities concurrently without compromising accuracy
• Willing to Learn – Open-minded and continuously seeks opportunities to expand technical and professional knowledge
• Team Worker – Cooperative and dependable team member committed to achieving collective goals
• Strong Morals and Professional Ethics – Maintains integrity, confidentiality, and professionalism in the workplace

Customer Service & Communication

• Telecommunication – Experienced in handling communication systems and providing support through various channels
• Customer Support – Provides prompt and courteous assistance, resolving technical issues effectively
• Effective Communication – Communicates clearly with both technical and non-technical stakeholders
• Record Keeping – Maintains accurate documentation of technical support activities and client interactions
• Improving Operations – Identifies areas for enhancement and recommends actionable improvements to workflows