Summary
Overview
Work History
Education
Skills
Computer skills
Gender
Race
Nationality
Availability
Timeline
Generic
Asiphe Msongelwa

Asiphe Msongelwa

Accountancy And Internal Auditing
Cape Town

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
Languages

Work History

Intern

Gaji Professional Accountants
Queenstown
  • Sorted and organized files, spreadsheets, and reports.
  • Analyzed problems and worked with teams to develop solutions.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.
  • Developed and maintained relationships with key internal stakeholders.
  • Collaborated with senior management on new initiatives to build confidence.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Provided project progress updates and proposed solutions to issues.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Created and managed project plans, timelines and budgets.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Generated reports detailing findings and recommendations.
  • Maintained database systems to track and analyze operational data.

Cashier/packer

Lukhanji Spar
Queenstown
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Answered questions about store policies and addressed customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Tallied cash drawer at beginning and end of each work shift.
  • Upsold additional products and services to customers, increasing revenue.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.

Cleaner

Paul Mahlasela Residence
Queenstown
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Maintained floor cleaning and waxing equipment.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.

Call Center Agent

HR Enterprises
East London
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
  • Automated processes to manage remote network.
  • Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Addressed customer account discrepancies and concerns.
  • Maintained and managed customer files and databases.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Approved and terminated customer contracts upon request.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Processed debit and credit card and electronic check payments.
  • Boosted customer service satisfaction ratings through consistent quality control.

Education

ND: Internal Auditing - Economics And Information Technology Systems

Walter Sisulu University
Queenstown

Grade 12 - Commerce

Bomela S.S.S
Dutywa

NHC: ACCOUNTANCY - Economics And Information Technology Systems

Walter Sisulu University
Queenstown

Skills

Administrative tasks

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Computer skills

Microsoft office, Microsoft teams, Microsoft word, Excel, spreadsheet, power point presentation, outlook, Skype, zoom. Internet / Email.

Gender

Female

Race

Black

Nationality

South African

Availability

Immediately ( willing to relocate)

Timeline

Intern

Gaji Professional Accountants

Cashier/packer

Lukhanji Spar

Cleaner

Paul Mahlasela Residence

Call Center Agent

HR Enterprises

ND: Internal Auditing - Economics And Information Technology Systems

Walter Sisulu University

Grade 12 - Commerce

Bomela S.S.S

NHC: ACCOUNTANCY - Economics And Information Technology Systems

Walter Sisulu University

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Asiphe MsongelwaAccountancy And Internal Auditing