Asiphe Msongelwa
Accountancy And Internal Auditing
Cape Town
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
Languages
Work History
Intern
Gaji Professional Accountants
Queenstown
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
- Interacted with customers by phone, email, or in-person to provide information.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Developed and maintained relationships with key internal stakeholders.
- Collaborated with senior management on new initiatives to build confidence.
- Participated in workshops and presentations related to projects to gain knowledge.
- Provided project progress updates and proposed solutions to issues.
- Developed effective improvement plans in alignment with goals and specifications.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Created and managed project plans, timelines and budgets.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Evaluated customer needs and feedback to drive product and service improvements.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
Cashier/packer
Lukhanji Spar
Queenstown
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Tallied cash drawer at beginning and end of each work shift.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Cleaner
Paul Mahlasela Residence
Queenstown
- Confirmed all cleaning tools and equipment were stored properly after use.
- Removed trash, debris and other waste materials from premises.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Maintained floor cleaning and waxing equipment.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Call Center Agent
HR Enterprises
East London
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Automated processes to manage remote network.
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Addressed customer account discrepancies and concerns.
- Maintained and managed customer files and databases.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Approved and terminated customer contracts upon request.
- Attended telephone skills and program information training sessions to boost aptitude.
- Processed debit and credit card and electronic check payments.
- Boosted customer service satisfaction ratings through consistent quality control.
Education
ND: Internal Auditing - Economics And Information Technology Systems
Walter Sisulu University
Queenstown Grade 12 - Commerce
Bomela S.S.S
DutywaNHC: ACCOUNTANCY - Economics And Information Technology Systems
Walter Sisulu University
Queenstown Skills
Administrative tasks
Operations support
Team collaboration
Initiative
Scheduling
Language fluency ( Xhosa and English) written & oral
Presentations
Brand development
Database Management
Analytics
Outstanding communication skills
Client Relationships
Administrative support
Problem-solving
Project support
Strategic planning and analysis
Billing and coding
Social media sites
Research
Recordkeeping
Talented leader
ATTETION TO DETAIL
Excellent organisational skills
Effective interpersonal skills
Computer skills
Microsoft office, Microsoft teams, Microsoft word, Excel, spreadsheet, power point presentation, outlook, Skype, zoom. Internet / Email.
Gender
Female
Race
Black
Nationality
South African
Availability
Immediately ( willing to relocate)
Timeline
Intern
Gaji Professional Accountants
Cashier/packer
Lukhanji Spar
Cleaner
Paul Mahlasela Residence
Call Center Agent
HR Enterprises
ND: Internal Auditing - Economics And Information Technology Systems
Walter Sisulu University
Grade 12 - Commerce
Bomela S.S.S
NHC: ACCOUNTANCY - Economics And Information Technology Systems
Walter Sisulu University