ASIATU SAYED
Assistant Waitress/Server
Soweto
Summary
Dynamic customer service professional with extensive experience at MTN SA, excelling in conflict resolution and client relations. Experienced with client relations, negotiation, and conflict resolution. Utilizes strategic thinking to navigate complex agreements and secure beneficial outcomes. Track record of maintaining strong working relationships and adapting to dynamic environments.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Social Media Agent
MTN (Pty) Ltd
Johannesburg
04.2019 - Current
- Delivered personalized customer support via social media platforms.
- Handled inquiries and resolved complaints with professionalism.
- Maintained accurate service records and ensured policy compliance.
- Collaborated with internal teams to enhance guest satisfaction.
- Boosted service quality through proactive follow-ups and feedback.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
FTTx Call Center Consultant
MTN (Pty) Ltd
Johannesburg
03.2015 - 08.2017
- Managed high call volumes and improved operational flow.
- Implemented training and support strategies for better performance.
- Ensured timely assistance for technical inquiries and service issues.
Data Contact Centre Agent
MTN (Pty) Ltd
Johannesburg
07.2015 - 03.2017
- Addressed client issues and claims with speed and empathy.
- Logged communication data for reporting and issue tracking.
- Ensured service excellence with a focus on follow-up support.
Customer Services Executive
MTN (Pty) Ltd
Johannesburg
09.2010 - 01.2015
- Resolved a high volume of customer queries across multiple platforms.
- Achieved high customer retention through professional service.
- Managed escalations effectively to avoid policy cancellations.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Education
Diploma in Journalism - Journalism
Rosebank College
Durban 01.2008 - 01.2010
High School Diploma -
Riverdene Secondary School
Durban South Africa12.2007
Skills
- Guest & Client Relations
- Conflict Resolution & Complaint Handling
- Customer Service Excellence
- Communication & Interpersonal Skills
- Call Center Operations
- Cross-Functional Team Collaboration
- Social Media & Digital Communication
- CRM Tools & Record Management
Certification
TEFL/TESOL Certificate, 120 Hours (Advanced)
Valid Passport
True
Languages
6
Personal Information
Timeline
Social Media Agent
MTN (Pty) Ltd
04.2019 - Current
Data Contact Centre Agent
MTN (Pty) Ltd
07.2015 - 03.2017
FTTx Call Center Consultant
MTN (Pty) Ltd
03.2015 - 08.2017
Customer Services Executive
MTN (Pty) Ltd
09.2010 - 01.2015
Diploma in Journalism - Journalism
Rosebank College
01.2008 - 01.2010
High School Diploma -
Riverdene Secondary School
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