Ashwin Darren Rossouw

• Maintained accurate client and policy data in accordance with laws, policies, procedures and regulations.
• Efficient in implementing projects across a team or multiple teams.
• Data Handling, as well as data capturing.
• Developed a direct yet comforting way to approach potential clients in order to get them interested in investing into the product at hand.

• Evaluate risk utilizing underwriting rules and guidelines in order to conclude business.

• Regularly generate prospects to bring in new business through leads and referrals

• Develop appropriate quotes based on risk information

• Responsible for counselling prospects and policyholders on coverage, limits and regulations for effective customer service practices.

• Conducted daily document retrieval, reviewed insurance applications

• Develop ongoing networking relationships with customers, mortgage lenders and title companies to consistently grow the business.

• Meet weekly and monthly targets.

• Displayed excellent leadership towards colleagues and peers in a thriving business environment. Maintained accurate client and policy data in accordance with laws, policies, procedures and regulations.

• Efficient in implementing projects across a team or multiple teams.

• Data Handling, as well as data capturing.

• Developed a direct yet comforting way to approach potential clients in order to get them interested in investing into the product at hand.

• Effective Call Handling Skills from UK customers and other agents from various work departments internally.

• Processing e-mails and follow ups.

• De-escalate situations with heated customers by remaining level-headed and calm. Key is to understand the issue through all the animosity. After hearing the raised issue(s), I would ask detailed questions that could lead me to find a solution in order to leave the customer satisfied.

• Digital and physical database query/analysis.