ASHWIN MC ANDA
TECHNICAL SUPPORT ENGINEER
Somerset West
Summary
Technical support professional with robust background in resolving technical issues and enhancing user satisfaction. Known for effective troubleshooting and problem-solving skills, consistently ensuring smooth system functionality. Highly collaborative team member focused on achieving results and adapting to evolving needs, with strong communication and technical skills.
Overview
11
11
years of professional experience
4021
4021
years of post-secondary education
2
2
Languages
Work History
Technical Support Engineer
Capitec Bank
11.2024 - Current
- Setting up and configuring new laptops
- Troubleshoot user issue regarding network connectivity (Zscaler, Forcepoint)
- Fast and effective problem solving skills
- Install and configure software in support of daily operations
- Remote support for off-site users
- Hardware repairs on all faulty laptops
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Team Lead Alarm/Desktop Support Technician
Defensor Electronics Security
03.2016 - 06.2024
- CCTV Surveillance and networking, Design of systems, installations, and maintenance of IP based Systems
- Set up and programming of video analytics
- Understanding of camera lenses, blind spots, and camera types
- Training and handing it over to the client
- Alarm Systems, New installations of Wired and Wireless Alarm Systems
- Programming of systems, Training and handing it over to the clients
- Installation and maintenance of fingerprint readers
- End-User Enrollments (Fingerprints), Training and handing it over to the client
- Set up and configuration of software, door controllers, readers
- Electric Fencing, Installation and maintenance
- Fault finding, Scheduled maintenance, Training and handing it over to the clients
- End-User Support (Desktop-Support), Setting up and configuring new laptops/ desktops
- Fast and effective problem solving skills
- Identify and ensure technology assets are documented correctly
- Install and configure systems and applications in support of daily operations
- Active Directory (DNS, DHCP, OU's, GPO's)
- Anti-Virus Administration (NOD32)
- Network Troubleshooting Skills
- Setup and Configure Wireless Towers
- Setup and Configure Office365 Mailboxes
Desktop Support Engineer
HSH Construction
09.2014 - 01.2016
- Image laptops and desktops
- Networking (LAN, WAN, WiFi)
- Ordering Hardware and Software from IT Suppliers
- Set up Network Printers for all department
- Create new User, Email-Boxes and join PC's to a Domain
- Install anti-virus on computers
- Support to all Quantity Surveyors with IT related queries
- Build PC's when needed/ order new laptops and hardware if need be
- Make sure all End-User Devices and Applications are up to date with latest Security Patches
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Walked individuals through basic troubleshooting tasks.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
Education
IT Principles - A+ Certificate
DAMELIN
SENIOR CERTIFICATE -
TECHNICAL HIGH SCHOOL KIMBERLEY
Certified in Cybersecurity Certificate
ISC2
07-2024
Network Support And Security
CISCO Networking Academy
06-2023
Cybersecurity Essentilas Certificate
CISCO Networking Academy
05-2021
Introduction To Cybersecurity
CISCO Networking Academy
05-2021
Network Addressing And Basic Troubleshooting
CISCO Networking Academy
06-2023
Network Technician Career Path
CISCO Networking Acedemy
06-2023
Networking Basics
CISCO Networking Academy
06-2023
Networking Devics And Intial Configuration
CISCO Networking Academy
06-2023
Skills
Active Directory (DNS, DHCP, OU's, GPO's)
Anti-Virus Administration (NOD32)
Network Troubleshooting Skills
Setup and Configure Wireless Towers
Setup and Configure Office365 Mailboxes
Setup of WAN/LAN Networks Connectivity
Good understanding of Dynamic Routing & Switching Protocols
undefinedInterests
Gaming (Call of Duty, FIFA25)
Spending time with family
Going on road trips
Weekend fishing trips
Timeline
Technical Support Engineer
Capitec Bank
11.2024 - Current
Team Lead Alarm/Desktop Support Technician
Defensor Electronics Security
03.2016 - 06.2024
Desktop Support Engineer
HSH Construction
09.2014 - 01.2016
IT Principles - A+ Certificate
DAMELIN
SENIOR CERTIFICATE -
TECHNICAL HIGH SCHOOL KIMBERLEY
Certified in Cybersecurity Certificate
ISC2
Network Support And Security
CISCO Networking Academy
Cybersecurity Essentilas Certificate
CISCO Networking Academy
Introduction To Cybersecurity
CISCO Networking Academy
Network Addressing And Basic Troubleshooting
CISCO Networking Academy
Network Technician Career Path
CISCO Networking Acedemy
Networking Basics
CISCO Networking Academy
Networking Devics And Intial Configuration
CISCO Networking Academy
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