Summary
Overview
Work History
Education
Skills
Websites
Interests
Timeline
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ASHWIN MC ANDA

ASHWIN MC ANDA

TECHNICAL SUPPORT ENGINEER
Somerset West

Summary

Technical support professional with robust background in resolving technical issues and enhancing user satisfaction. Known for effective troubleshooting and problem-solving skills, consistently ensuring smooth system functionality. Highly collaborative team member focused on achieving results and adapting to evolving needs, with strong communication and technical skills.

Overview

11
11
years of professional experience
4021
4021
years of post-secondary education
2
2
Languages

Work History

Technical Support Engineer

Capitec Bank
11.2024 - Current
  • Setting up and configuring new laptops
  • Troubleshoot user issue regarding network connectivity (Zscaler, Forcepoint)
  • Fast and effective problem solving skills
  • Install and configure software in support of daily operations
  • Remote support for off-site users
  • Hardware repairs on all faulty laptops
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
  • Explained technical information in clear terms to promote better understanding for non-technical users.

Team Lead Alarm/Desktop Support Technician

Defensor Electronics Security
03.2016 - 06.2024
  • CCTV Surveillance and networking, Design of systems, installations, and maintenance of IP based Systems
  • Set up and programming of video analytics
  • Understanding of camera lenses, blind spots, and camera types
  • Training and handing it over to the client
  • Alarm Systems, New installations of Wired and Wireless Alarm Systems
  • Programming of systems, Training and handing it over to the clients
  • Installation and maintenance of fingerprint readers
  • End-User Enrollments (Fingerprints), Training and handing it over to the client
  • Set up and configuration of software, door controllers, readers
  • Electric Fencing, Installation and maintenance
  • Fault finding, Scheduled maintenance, Training and handing it over to the clients
  • End-User Support (Desktop-Support), Setting up and configuring new laptops/ desktops
  • Fast and effective problem solving skills
  • Identify and ensure technology assets are documented correctly
  • Install and configure systems and applications in support of daily operations
  • Active Directory (DNS, DHCP, OU's, GPO's)
  • Anti-Virus Administration (NOD32)
  • Network Troubleshooting Skills
  • Setup and Configure Wireless Towers
  • Setup and Configure Office365 Mailboxes

Desktop Support Engineer

HSH Construction
09.2014 - 01.2016
  • Image laptops and desktops
  • Networking (LAN, WAN, WiFi)
  • Ordering Hardware and Software from IT Suppliers
  • Set up Network Printers for all department
  • Create new User, Email-Boxes and join PC's to a Domain
  • Install anti-virus on computers
  • Support to all Quantity Surveyors with IT related queries
  • Build PC's when needed/ order new laptops and hardware if need be
  • Make sure all End-User Devices and Applications are up to date with latest Security Patches
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Walked individuals through basic troubleshooting tasks.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.

Education

IT Principles - A+ Certificate

DAMELIN

SENIOR CERTIFICATE -

TECHNICAL HIGH SCHOOL KIMBERLEY

Certified in Cybersecurity Certificate

ISC2
07-2024

Network Support And Security

CISCO Networking Academy
06-2023

Cybersecurity Essentilas Certificate

CISCO Networking Academy
05-2021

Introduction To Cybersecurity

CISCO Networking Academy
05-2021

Network Addressing And Basic Troubleshooting

CISCO Networking Academy
06-2023

Network Technician Career Path

CISCO Networking Acedemy
06-2023

Networking Basics

CISCO Networking Academy
06-2023

Networking Devics And Intial Configuration

CISCO Networking Academy
06-2023

Skills

Active Directory (DNS, DHCP, OU's, GPO's)

Anti-Virus Administration (NOD32)

Network Troubleshooting Skills

Setup and Configure Wireless Towers

Setup and Configure Office365 Mailboxes

Setup of WAN/LAN Networks Connectivity

Good understanding of Dynamic Routing & Switching Protocols

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Interests

Gaming (Call of Duty, FIFA25)
Spending time with family
Going on road trips
Weekend fishing trips

Timeline

Technical Support Engineer

Capitec Bank
11.2024 - Current

Team Lead Alarm/Desktop Support Technician

Defensor Electronics Security
03.2016 - 06.2024

Desktop Support Engineer

HSH Construction
09.2014 - 01.2016

IT Principles - A+ Certificate

DAMELIN

SENIOR CERTIFICATE -

TECHNICAL HIGH SCHOOL KIMBERLEY

Certified in Cybersecurity Certificate

ISC2

Network Support And Security

CISCO Networking Academy

Cybersecurity Essentilas Certificate

CISCO Networking Academy

Introduction To Cybersecurity

CISCO Networking Academy

Network Addressing And Basic Troubleshooting

CISCO Networking Academy

Network Technician Career Path

CISCO Networking Acedemy

Networking Basics

CISCO Networking Academy

Networking Devics And Intial Configuration

CISCO Networking Academy
ASHWIN MC ANDATECHNICAL SUPPORT ENGINEER