Ashwin Hayden
Attorney, Educator, Compliance
Seatides
Summary
Dynamic and dedicated professional committed to adding value through a diverse skill set and extensive experience in community engagement. Known for fostering positive relationships across various backgrounds, providing guidance and emotional support to peers, and advocating against substance abuse among youth. Accomplished athlete with notable achievements in Taekwondo, cricket, soccer, and chess, demonstrating resilience and a competitive spirit through participation in national championships and survival challenges. Passionate about personal growth and community involvement, actively seeking opportunities to contribute to meaningful initiatives while continuing to challenge personal limits.
Overview
15
15
years of professional experience
3
3
Certifications
3
3
Languages
Work History
FET Educator
Curro Salt Rock
Durban
05.2023 - Current
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
- Monitored student progress and adjusted instruction to meet individual needs.
- Assessed student performance and provided feedback to facilitate student success.
- Created and implemented assessments to measure student progress.
- Chose materials and developed lesson plans to enhance skills for individual students.
- Built relationships and communicated with parents to provide best learning environment for children.
- Provided constructive feedback on assignments, empowering students to take ownership of their learning and academic growth.
- Developed and implemented engaging lesson plans to keep learner attention.
- Utilized innovative teaching strategies to effectively engage students in learning.
- Met regularly with team of teachers to discuss best practices and develop innovative teaching strategies.
- Facilitated student-led, inquiry-based activities in classroom to enhance learning experience.
- Improved student comprehension by incorporating visual aids and real-life examples into lesson plans.
- Served on various school committees focused on improving policies or procedures related to academics, safety, or equity issues – driving positive change at an institutional level.
- Served as Head of School Safety and Health Committee where I drafted evacuation plans, tended to maintenance of safety and fire equipment, restocked first aid kits, managed the compliance file, planned, chaired and conducted monthly meetings and completed monthly compliance checks.
Legal Risk and Compliance Professional
ISS Compliance
Umhlanga
01.2023 - Current
- Visit clients quarterly and conduct the following tasks;
- Record minutes of meetings and follow upon items
- Quarterly Report Preparation
- Checking for FAIS and FICA Compliance and conducting Audits to that effect
- Explain and discuss the contents of QR. Answer any queries, misunderstandings, etc.
- Explain whatever templates or value adds we have offered in respect of compliance
- Monitoring and Legal Risk Assessment and Advising
- Compiling and Submitting New Business Applications to the FSCA
- Compiling and submitting necessary and requested Financials to the FSCA
- Training all Call Center staff on license practices, FAIS, FICA, POCA and license categories in terms of appropriate scripted selling.
- Auditing Call Center calls for CCI, Aegis, EC3, RewardsCo to check for quality control and compliance breaches in terms of representative license categories of business and scripted intermediary services (no advice given if scripted license only).
- Assessing Business FSP License and Representatives to establish and maintain FSCA Fit and Proper Requirements.
- Assessing and Analysing all Legal Business Risks and implementing contingency or rectification plans
- Drafting all Legal Documents, Processes and Contracts for Business Operations and Continuity
- Advising, Drafting and Implementing Business Continuity Plans for on-going operations.
- Record all material aspects of the discussion and what action needs to be taken by client in the compliance record sheet
- Answer questionnaire in respect of quarterly issues and inform client of latest developments with regards to the regulatory environment
- Inform the client of new developments at the company, new departments, training, Ombudsman rulings and other issues of interest as it relates to the type of client
- Audit a minimum of a 10% sample of files for record keeping and ensure that proper documentation is in place. Record each audit on the specified template.
- If non-compliance is found, make client aware and record on report and also write to client about areas of non-compliance.
- Prior to next visit follow up on non-compliant areas
- Upon next visit ensure that the non-compliant issues are attended to and make a record of same
- If non-compliant issues remain unattended escalate the matters appropriately
- Make effort to bring in new work and value-adds
- Keep up to date with all Board Notices issued and changes to Legislation affecting compliance
- Systems and Excel Training
- Liaising with Broker Consultants in terms of setting up Client CPD and COB training
- Liaising and Consulting with Finance and Insurance Managers to complete audits and ensure compliances for a number of Car Dealerships: Peers, BMW SuperTech, Honda, CMH, Mid-Bay Motors, Bidvest, Suzuki, VW, Kia Springfield
- Self-motivated, with a strong sense of personal responsibility.
Retentions Team Leader
Lexis Nexis (RLX Group)
Durban
10.2022 - 12.2022
- Analyse data and trends derived from the matrix provided to derive best practice and negate risks.
- Establish contact with the client’s customers as early as between 3 to 4 months before subscription renewal timeframe; a response within the 3-month period
- The expectation with regard to Customer life cycle management is: 3 to 4 customer touch points a year.
- Subscription cancellation by any customer to be logged on Client’s CRM along with reason for cancellation.
- Review reasons for cancellations on the system and endeavour to implement a practice that encourages the retention of clients
- Renewal / cancellation confirmation to come through at least 1 month before the month of renewal.
- Feedback must be provided on no response after attempted 3 times of contact.
- Analyse the feedback provided and coach the team on alternate means to contact.
- Target attrition rate is 8% (this means that the Team Lead will be monitored on loss of client – it should not be more than 8% of the customers allocated to self as well as the consultant).
- Revenue target to be discussed and agreed with Client within the first 2 (two) weeks of start date. Each consultant will therefore be required to present a summary report for this purpose, which will be consolidated by myself as the Team lead. The consolidation will include feedback provided for the customers that the Team Lead is responsible for as well.
- Dashboard of weekly results per a customer will need to provide on a standard format to be determined.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Litigation Advocate
Global Litigation Partners – Employee Dismissal Claims
Remote
05.2020 - 10.2022
- Representation via Microsoft Teams at the Australian Fair Work Commission
- Representation of Companies and Employees
- Consulting with clients telephonically via Australian telecom software
- Analyzing and assessing situation reports and work records
- Consulting with witnesses and Human Resource Managers
- Drafting Legal Opinions and methods of Settlement
- Drafting Settlement Agreements in accordance with Australia’s Fair Work Act of 2009
- Liaising with opposing parties and their Legal Counsels
- Preparing matters for hearing at the Fair Work Commission (Completion of relevant forms, filing and serving)
- Attending and Negotiating at Mediation stage for best outcome of our client
- Representation at Trial Stage at the Fair Work Commission
- Collection of debts after signed settlement agreements
- Management and updating of client accounts on Clio Legal Software
Candidate Attorney
Shantha Nair & Associates
Stanger
07.2018 - 03.2020
- Court Representation, Arguments and Trial Appearances.
- Debt collections from debtors via Telephone, Letters of Demand.
- Drafting of Attachment Orders and Warrants of Arrest, Plea Agreements, Contracts and all Legal and Court Notices.
- Structuring Payment Plans for Debtors.
- Attending and Contributing at Legal Circle Meetings.
- Opening, consulting and managing client files.
- Assisting Principal with Legal Aid work and research.
- Client Consultations and Divorce Negotiations.
- Legal Research and Analyst.
- All admin responsibilities – printing, scanning, outlook, emails, fax, telephone, switchboard.
- Client Correspondence and drafting of legal documents.
- Comprehensively correcting errors and typing out from Dictaphone consultations.
- Court work and errands.
- Attending Pre-Trial Conferences.
- Correspondence with Associates and other Legal Officers
- Police Correspondence for Criminal Matters
- Driving the company vehicle for the proceeds of business.
- Delivering of Summons and registered Mail
- Liaison with Sheriff of the Courts
- Liaison with the Master of the Pietermaritzburg high Court
- Drafting of Wills, codicils and sworn affidavits
- Conducted thorough research on various areas of law, ensuring accurate information and strong case foundations.
- Prepared essential legal documents for successful case outcomes and settlements.
- Managed multiple caseloads simultaneously without compromising quality or timeliness of work product.
Rentals Administrator
ReMax Property Group
Ballito
01.2018 - 06.2018
- Handle tenant queries professionally and involve Manager when needed
- Process all renewals for the portfolio including tracking expiring leases, drafting contracts, obtain sign off from tenant and landlord, implementation and filing
- Place advertisements for available properties on all platforms as requested by the agent and respond to all queries
- Facilitate entire application process including documentation collection and proper vetting as per procedure, ensure deposits paid before tenant moves in, load details of new resident on MDA.
- Schedule incoming and outgoing inspections
- Microsoft Outlook, Excel, Word, PowerPoint
- Redrabbit, Fusion, Payprop software application fluency
- Administration of Inbox, drafting of Lease Agreements, Addendums and Breach Letters, Mandates etc.
- Handling and resolving tenant’s queries including but not limited to maintenance and booking of contractors etc.
- Making Payments to contractors etc. on Payprop
- Quote breakdowns, queries and invoice processing
- In and Out Inspection handling
- Listing properties on Fusion, handling and monitoring of keybox
- FICA compliance and conveyancing queries
- Handling and processing of utility statements from Municipalities, Body Corps, Estates and Home Owners Associations
Motor Claims Specialist
Insurance Australia Group
Umhlanga
03.2017 - 12.2017
- Receiving claims and validating them
- Conducting in-depth reviews of claim circumstances
- Analysing information and preparing plans best suited to individual clients' requirements;
- Following up with clients to obtain version of events and diagrams
- Requesting police reports from police
- Corresponding with Third Party Insurances
- Managing claims from inception up to finalisation
- Conducting Excess payments for clients
- Determining liability based on version of events and diagrams
- Liaising with repairers, assessors and towing services providers;
- Communicating with other professionals, such as total loss agents, solicitors and valuers;
- Keeping up to date with product disclosure statements and legislation
- Dealt with all types of covers, Comprehensive Plus, Comprehensive, Third party Property Damage
- Assigning Liability codes, Driver at fault, Third Party at fault, Hit Rear, Right of Way
- Natural disaster claim handling
- Each Bear own costs claims
- Drafting of emails and request letters to clients and other parties involved
- Adding of additional benefits via sales and services
- Switchboard operation around 20 inbound and 25 outbound calls a day
- Treating all client info with correct security verification and PCI
- Security awareness compliance, and insurance regulatory compliance
- Maintaining GOS (Grade of Service) rating persistency above 80 percent
- Treating Customers Fairly.
Financial Advisor
Old Mutual South Africa
Stanger
03.2016 - 02.2017
- Contacting clients & setting up meetings, either within an office environment or in clients' homes or business premises;
- Conducting in-depth reviews of clients' current provision & future aims;
- Analysing information and preparing plans best suited to individual clients' requirements;
- Completing risk analyses;
- Researching the marketplace and providing clients with information on new products
- Assisting clients to make informed decisions;
- Setting up a step by step comprehensive financial plan for clients and assisting them to achieve their financial goals both short and long term
- Reviewing and responding to clients changing needs and financial circumstances;
- Promoting and selling financial products to meet given or negotiated sales targets;
- Liaising with head office and financial services providers;
- Communicating with other professionals, such as estate agents, solicitors and valuers;
- Keeping up to date with financial products and legislation;
- Producing financial reports;
- Contacting clients with news of new financial products or changes to legislation that may affect their savings and investments;
- Meeting the regulatory aspects of the role, e.g. requirements for disclosure, costs of the services provided and also the advised products.
- Conducting comprehensive needs analysis
- Conducting affordability analysis in compliance with the current and relevant National Credit Act
- Conducting client advice records and appropriate client record filing.
Article Clerk
Pretorius & Partners Attorneys, Erich Chandony Property Appraisers
Stanger
03.2015 - 02.2016
- Opening and closing of the office
- Opening, consulting and managing client files
- Client Consultations, Legal Research and Analyst.
- All admin responsibilities – printing, scanning, outlook, emails, fax, telephone, switchboard.
- Client Correspondence and Drafting of legal documents.
- Comprehensively correcting errors and typing out from Dictaphone consultations.
- Attending & representing the firm at CCMA enquiries
- Correspondence with Associates and other legal officers and Police Correspondence for Criminal Matters
- Driving the company vehicle for the proceeds of business.
- Liaison with Sheriffs and Masters of the Courts
- Liaison with the Master of the Pietermaritzburg High Court
- Drafting of Wills, codicils and sworn affidavits
- Attending of trials
- Legal Advising and pro bono matters
- Drafting Instructions to Senior Council Advocates Maurice Pillemer, Paul Jorgenson and other associates
- Assisting value appraisers on legal aspects of conveyancing
- Consulting with Mr Chandony and clients on property sales and revenue
Senior FET Exam Invigilator
Umfolozi College
Durban
10.2012 - 11.2014
- Responsible for control of senior classes from NQF level 3 to NQF level 5
- Monitoring exam sessions from 1- 4 hours with multiple sessions a day.
- Handling of exam scripts and following up with the collections office to ensure that scripts are stored and credit given within a timely manner.
- Investigate and process lost exam scripts.
- Timeous Control of the classroom with regards to the maintenance of order and smooth running of the exam sessions.
- Maintaining an attendance register.
- Handling and passing on of discrepancies to the relief invigilator in charge.
- Compiling incident reports and actively conducting disciplinary hearings with other invigilators and students to resolve problems at hand.
- Reporting to office.
- Keeping to time schedules and procedures of timetables
Relief Educator & Administrative Clerk
Ashram Primary School
Stanger
01.2011 - 06.2011
- Collection of fund raisers and school fees.
- Conducting Lesson Plans
- Control of senior junior phase classrooms.
- English, Mathematics, Life Orientation, Social Sciences facilitation
- Conducting lesson plans and assessments
- Assisting in drafting tests for end of term assessment
- Monitoring student progress at an academic level
- Handling of form class Grade 4.
- Attendance Registers.
- Compiling of Voucher File.
- Stationary Book Entries.
- Management of Text-book stock.
- Cash book entries on a daily basis.
- Conducting of Sports Events and Reporting to Principal.
Education
Matric - English, Afrikaans, Maths, Life Orientation, Life Sciences, Geography & Physical Science
Stanger Manor Secondary School
Stanger01.2009
Admitted Legal Practitioner of the High Court of South Africa - undefined
High Court of South Africa & Legal Practice Council
LLB Honours Degree - Legum Baccalaureus
University of South Africa
Business Management & Administration - undefined
Varsity College
Introduction to International Humanitarian Law - undefined
Red Cross Movement
Teaching English in a Foreign Language - undefined
TEFL Universal
NQF Level 5 Insurance Certificates - Class of Business, Treating Customers Fairly, Personal Protection of Information, Code of Conduct, Anti-Fraud and Corruption, Fraud Awareness, Information Security Awareness, Bullying Awareness, Insurance Code of Practice, Anti-Money Laundering and Facilitation Payments
Old Mutual & IAG
Old Mutual Westville Training CenterPost Graduate Diploma in Higher Education - Higher Education
Botho University
Gabarone, Botswana 04.2001 -
Skills
-Ability to Engage and Interact with Various Stakeholders
-Managing a Team with Customer Focused Centricity
-Escalation Handling and Treating Customers Fairly
-Daily Performance Management and Feedback with Report Writing
-Progress Tracking and Correction
-Understanding and Management of Customer Life Cycle
-Problem Diagnosis and Solution based approaches
-Legal Representation, Advising and Compliance
-Researching and Drafting of Documents, Legal Accounts and Professional Legal Reports
-Financial Advising and Conducting of Financial Needs Analysis
-Drafting of Comprehensive Financial Plans
-Court and Tribunal Representations
-FET Lesson Planning, Exam Setting, Marking, Moderating and Invigilation
-Computer Literacy
-Auditing and Compliance duties
-Anti-Money Laundering Officer experience conducting Suspicious Transaction Reporting
-Retentions of key clients and Managing of key accounts
-Call Center Training with Auditing and Quality Control
-Group and individual instruction
-Student relations
-Peer mentoring
-Parent interaction
Interests
Swimming
Soccer
Chess
References
- Ms Shantha Nair, Former Principal Attorney,
- Mr Dave Rampersad, Senior Education Manager and Principal,
- Miss Jenna Naidoo, Social Worker and Colleague,
- Mr Shekhar Singh, Head of Electrical Department Umfolozi College,
Personal Information
- ID Number: xxxx ccvvv
- Criminal Offences: None
- Health Status: Excellent
- Availability: Willing to relocate or travel where required and possible.
- ID Number:
- Driving License: Code 08
- Marital Status: Single
Tertiary Studies
- High Court of South Africa & Legal Practice Council, Admitted Legal Practitioner of the High Court of South Africa
- University of South Africa, LLB Honours Degree (Legum Baccalaureus), NQF Level 8 Degree
- Varsity College, Business Management & Administration, NQF Level 6 Diploma
- Red Cross Movement, Introduction to International Humanitarian Law, NQF Level 6 Certificate
- TEFL Universal, Teaching English in a Foreign Language (120 Hours)
- Old Mutual & IAG, NQF Level 5 Insurance Certificates (Class of Business), Treating Customers Fairly, Personal Protection of Information, Code of Conduct, Anti-Fraud and Corruption, Fraud Awareness, Information Security Awareness, Bullying Awareness, Insurance Code of Practice, Anti-Money Laundering and Facilitation Payments
Personal Ambitions
I am a pleasant, hard-working person and a quick learner who looks forward to contributing my skills to those around me as well as the community. I get on with people from all walks of life and I portray a mature and sensible attitude, which make colleagues and friends look to me for advice and emotional support. I have counselled many pupils about the dangers of drug use and ending up on the wrong side of the law. I have been successful in helping them and this has gained me the respect of many people and friends. I am an ardent animal lover. I have been blessed enough to compete in the Mr India South Africa Finals 2011 where I placed 5th in the country as well as the National Taekwondo Championships where I placed second in my weight category at a tender age of 19. I am now currently a member and competitor at the International Taekwondo Federation. I have formerly played for Dawnheights Cricket Club and Pals Soccer Club and have obtained my National Colours at the KZNSSA Chess Championships. I enjoy testing my mantle and constantly challenging myself; in the Ngciba 24 hour survival course I outplayed the cold and hunger to place 3rd in the challenge beating a few members of the Taekwondo South African Olympics Team. I have completed the Midmar Mile Swim in support of Cancer Awareness and look forward to the forthcoming Golden Mile Swim.
Leadership Qualities
- Student Leader at Student Representative Council
- Class Monitor
- Debating Team
- Mr India South Africa Finalist 2011
- International Taekwondo Federation (Tang Soo Do, Moo Duk Kwan and Jhoon ke Rhee styles)
- Tai Chi Chuan disciplines
- KZNSSA Chess Achiever
- Midmar Mile Completion
- Former member of the KZN Life Guards Academy
- Durban High Court Moot Trial Winner team under Judge Professor Devenish
- SANBS Club 25 Award Honouree
- Stanger Animal Rescue Member
- KZN Human Rights Association Member
- KwaDukuza Attorneys Association Member
Community Contribution
- Permanent Blood Donor at the SANBS and assisted in many community fund raisers such as Stanger Hospice & Stanger Training Centre as well as the Stanger Child Welfare.
- Judge of the Mr and Miss KwaDukuza 2013 Pageant ILembe district where we groomed individuals of underprivileged backgrounds on how to compose themselves as upcoming leaders and possibly future successful models of our country.
- Avid Meals on Wheels Supporter as well as Fry’s meat free Fridays.
- Most recently I have been involved in the Stanger Animal Rescue by offering aid, assistance and gathering donations for stray and abandoned animals as well as vaccinations and medical assistance.
Certification
First Aid Level 2
Timeline
Certificate in Organisational Ethics
11-2023
FET Educator
Curro Salt Rock
05.2023 - Current
First Aid Level 2
05-2023
SHE and SHRI accreditations
05-2023
Legal Risk and Compliance Professional
ISS Compliance
01.2023 - Current
Retentions Team Leader
Lexis Nexis (RLX Group)
10.2022 - 12.2022
Litigation Advocate
Global Litigation Partners – Employee Dismissal Claims
05.2020 - 10.2022
Candidate Attorney
Shantha Nair & Associates
07.2018 - 03.2020
Rentals Administrator
ReMax Property Group
01.2018 - 06.2018
Motor Claims Specialist
Insurance Australia Group
03.2017 - 12.2017
Financial Advisor
Old Mutual South Africa
03.2016 - 02.2017
Article Clerk
Pretorius & Partners Attorneys, Erich Chandony Property Appraisers
03.2015 - 02.2016
Senior FET Exam Invigilator
Umfolozi College
10.2012 - 11.2014
Relief Educator & Administrative Clerk
Ashram Primary School
01.2011 - 06.2011
Post Graduate Diploma in Higher Education - Higher Education
Botho University
04.2001 -
Admitted Legal Practitioner of the High Court of South Africa - undefined
High Court of South Africa & Legal Practice Council
LLB Honours Degree - Legum Baccalaureus
University of South Africa
Business Management & Administration - undefined
Varsity College
Introduction to International Humanitarian Law - undefined
Red Cross Movement
Teaching English in a Foreign Language - undefined
TEFL Universal
Matric - English, Afrikaans, Maths, Life Orientation, Life Sciences, Geography & Physical Science
Stanger Manor Secondary School
NQF Level 5 Insurance Certificates - Class of Business, Treating Customers Fairly, Personal Protection of Information, Code of Conduct, Anti-Fraud and Corruption, Fraud Awareness, Information Security Awareness, Bullying Awareness, Insurance Code of Practice, Anti-Money Laundering and Facilitation Payments
Old Mutual & IAG