Ashton Le Roux
IT Support Technician
Witbank
Summary
As an IT Technical Support Tech, I've been part of a team that was the backbone of day-to-day operations, ensuring systems run smoothly and efficiently, with constantly trying to of reducing downtime within operations. My knack for problem-solving and dedication to customer service excellence were pivotal in my role as a Projection Supervisor, where I successfully managed the seamless execution of Project installation. Im a quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Projectors Supervisor
TonTrac Systems Analytics
Witbank
09.2022 - Current
- As Project Supervisor my duties were :
- Site assessment for start of project
- Client relations to ensure smooth transaction of project completion to FST
- Project planning - Team leader of Team consisting of 10+ members - Networking planning and installing of equipment e.g.
- Mikrotik routers and switches, Ubiquities beams and switches - Set up of printers and installing them - Hardware upgrades on PCs and reimagine of pc to specific windows images - Documentation of change made to site planning or project installation - Remote Support to techs struggling to resolve issues
- Resolved conflicts among team members promptly, maintaining harmonious working environment conducive to productivity.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Researched and identified solutions to technical problems.
- Updated documentation and produced reports.
- Walked individuals through basic troubleshooting tasks.
- Trained junior technicians to improve their technical skills and increase overall team productivity.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Trained users on how to operate components and systems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field
Field Service Technician
TonTrac Systems Analytics
11.2020 - 09.2022
- My Duties as FST member has been :- daily maintenance to ensure day to day function of operations onsite- Network set up and configurations
- Maintaining the Site Weighbridges- After hours support as well as remote client support
Education
Basic Electronics -
Neksatec
Johannesburg , South Africa 01.2020 - 2021.04
IT Technical Support -
CTU Training Solution
Potchefstroom, South African 01.2019 - 2020.04
Some College (No Degree) -
Cisco Network Academy
01.2020 - 2020.04
High School Diploma -
Technical High School Klerksdorp
Klerksdorp, South African 01.2013 - 01.2019
Skills
References
- Rudy Sithole (FST Member), 078 699 9992
- Ashley Magagula ( Project Manager), 079 667 7080
- Jannie Fourie (Ops Manager), 072 596 1655
- Kurt Slavers (Safety), 079 905 2900
- Peabo Ground ( Software Developer ) 0768106131
- Johannes Nkala ( Control Operator Supervisor ) 068 342 7427
Timeline
Projectors Supervisor
TonTrac Systems Analytics
09.2022 - Current
Field Service Technician
TonTrac Systems Analytics
11.2020 - 09.2022
Basic Electronics -
Neksatec
01.2020 - 2021.04
Some College (No Degree) -
Cisco Network Academy
01.2020 - 2020.04
IT Technical Support -
CTU Training Solution
01.2019 - 2020.04
High School Diploma -
Technical High School Klerksdorp
01.2013 - 01.2019
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