Ashmeera Hamraj-Konar
Johannesburg
Summary
Dynamic Corporate Scheduling Consultant with a proven track record at MIXTELEMATICS AFRICA, excelling in process optimization and effective communication. Adept at managing work orders and stock control, ensuring timely completion of tasks. Recognized for a positive mindset and strong decision-making capabilities, driving operational efficiency and client satisfaction.
Overview
18
18
years of professional experience
Work History
Entrepreneur in Residence
Self Employed
Johannesburg
12.2020 - Current
- Executed daily responsibilities with accuracy and efficiency.
- Prioritized tasks to achieve service goals effectively.
- Identified customer needs promptly to enhance service delivery.
- Delivered exceptional service through face-to-face and phone interactions.
- Responded to customer inquiries and requests to boost satisfaction.
- Engaged customers using strong interpersonal skills to foster connection.
- Surpassed customer satisfaction by devising innovative solutions to challenges.
Corporate Scheduling Consultant
MIXTELEMATICS AFRICA
Midrand
01.2014 - 08.2020
- Receive and collect all incoming works orders
- Monitor data integrity before delegating and allocating work orders
- Consistent communication with clients, Help desk as well as technicians
- Managing work calendars of technicians in different areas
- Administrative support - Monitoring of pricing on live shared spreadsheets constantly updating as job cards progress
- Responsible for timeous and accurate updating
- Daily communication with technicians. Ensuring all works orders are printed and accurately updated for their job specification.
- Communication of work order requirements to the stock controller for matching stock.
- Furthermore the stock control and the managing and issuing of all stock to technicians and well as weekly and monthly stock tallying requested by both office and head office levels
- Constant reporting to Head office daily
- Collection of Job cards completed
- PRE Audit checks before all job cards are sent for costing
- Costing all job cards in accordance to works order pricing
- Confirming all jobs are completed by or before COB daily
Customer Care Call Center Agent
CELL C
07.2010 - 12.2013
- Answer all calls professionally
- Respond to customer enquiries efficiently.
- Research required information using available resources.
- Handle and resolve customer complaints timeously and with the up most integrity.
- Provide customers with product and service information.
- Capture customers information correctly.
- Process orders forms and applications.
- Identify and escalate priority issues.
- Route calls to appropriate resource.
- Complete call logs.
- Credit control customers' accounts, billing and invoices.
Waitron Hostess, Junior Manager (Front of house)
SPUR STEAK RANCH
Durban
01.2010 - 06.2010
- Meeting, greeting and Seating.
- Explaining the menu and specials available.
- Taking customers' orders to their specifications and serving their meals.
- Clearing of tables and sections as well receiving payments of bills.
- Overseeing of rush hour assisting waitrons and Customer orders.
- Ensuring all identification of patrons meet the minimum age requirement for the purchase and sale of alcohol and tobacco products.
- Responsible for the control of several tables in a specific area of the restaurant, maximizing the prompt efficiency of food and beverage service and ensuring the patrons satisfaction according to Franchise standards.
- Suncoast Casino Durban
Hostess, Waitron, Bar maid
Piatto Mediterranean North Beach Hotel
03.2008 - 12.2009
- Responsible for patrons in both the bar and restaurant controlling all bills and alcohol sales as well as counting and issuing of all stock and float required.
Education
TEFL LEVEL 5 - Teaching English as a First Language
true
12.2025
BACHELOR OF COMMERCE - MANAGEMENT MARKETING
Boston City Campus
UMHLANGA, DURBAN12.2021
Security grade E certificate - Security (PSIRA)
DHW Security And Training Services
Kwa Zulu Natal03-2018
BCOMM DEGREE - BUSINESS MANAGEMENT AND MARKETING
BOSTON CITY CAMPUS
UMHLANGAUMHLANGA
Some College (No Degree) - Customer Services
Kwe Langa Training Institute
Kwa Zulu NatalKwa Zulu Natal
Skills
- Effective communication
- Autonomous work ethic
- Process optimization
- Stress handling abilities
- Positive mindset
- Deadline management skills
- Versatility in tasks
- Decision-making capabilities
- Digital literacy skills
- Office tools mastery
- Telephone interaction skills
- Systematic communication
References
- Human Resources - MIXTELEMATICS, 011 654 8000
- Human Resources - CELL C - Sinead Green, 031 242 7043
- Management - SPUR STEAK RANCH SUNCOAST CASINO, 031 332 4032
- Piatto - Management, 031 332 7933
- Spur Steak Ranch Balfour Park - Owner Clifford Strachan, Relocated to Zambia, traceable on Facebook
Registration
12/01/21, Ashmeera, Konar, 8809160055089, 43HA1900561, Bachelor of Commerce in Management Marketing, HBCOMMM2, 7, 374, 3 Years, After hours: Evening and Saturdays Full time, DURBAN UMHLANGA BCC, Distance, 01/2019, 12/2021, (031) 561-5629
Timeline
Entrepreneur in Residence
Self Employed
12.2020 - Current
Corporate Scheduling Consultant
MIXTELEMATICS AFRICA
01.2014 - 08.2020
Customer Care Call Center Agent
CELL C
07.2010 - 12.2013
Waitron Hostess, Junior Manager (Front of house)
SPUR STEAK RANCH
01.2010 - 06.2010
Hostess, Waitron, Bar maid
Piatto Mediterranean North Beach Hotel
03.2008 - 12.2009
TEFL LEVEL 5 - Teaching English as a First Language
true
BACHELOR OF COMMERCE - MANAGEMENT MARKETING
Boston City Campus
Security grade E certificate - Security (PSIRA)
DHW Security And Training Services
BCOMM DEGREE - BUSINESS MANAGEMENT AND MARKETING
BOSTON CITY CAMPUS
Some College (No Degree) - Customer Services
Kwe Langa Training Institute