Ashly Wasara
Waitron
Pretoria
Summary
Attentive and conscientious waiter with strong customer skills and over three years of food-service operations. Always aims for the highest quality of service. Possesses exceptional attention to detail and expertise in promoting various menu items and specialty dishes and upselling 20% of customers served to increase revenue and staff tips. Personable Waitress with 10+ years of experience in fast-paced restaurant settings. Skilled at memorizing menus, training new hires, and providing top-caliber service to customers.
Overview
12
12
years of professional experience
Work History
Waitron
The Rock Hazelwood
03.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
Waitron
Zucker Backer
04.2020 - 08.2024
- Take and serve food and drink orders to patrons of this popular local restaurant
- Proactively learn new seasonal food and cocktail menus
- Perform side work (including setup, sanitization, restocking, and assisting other servers) to help maintain a clean, efficient facility
Waitron
Jingle Jangle
04.2017 - 01.2020
- Helping kitchen and bar staff to stock service areas.
- Set up the dining room before opening time and manage closing duties.
- Operate the cash register during their shifts to make it easy for customers to pay without any problems.
- Welcome and seat guests to their assigned tables, especially during special events such as birthdays or company parties and ensure overall customer satisfaction.
Customer Service Assistant
Woolworths Café The Grove
04.2013 - 09.2017
- Delivered excellent customer service, ensuring a welcoming and friendly atmosphere.
- Assisted with food preparations including making beverages and serving meals to customers.
- Managed cash transactions handled customer enquiries and resolved complaints and queries efficiently.
- Maintained cleanliness and organization of the café, adhering to health and safety standards also contributing to a welcoming atmosphere.
- Support team members during peak hours to ensure smooth operations and timely service
Skills
- Communication skills
- Interpersonal skills
- Conflict resolution skills
- Excellent customer service skills
- Team Collaboration
- Time Management
- Task Prioritization
- Payment Processing
- Vast knowledge of different cuisines
- Customer Service & Satisfaction
- Efficiency Improvement
- Food & Beverage Service
- Ability to memorize multiple menu items
Timeline
Waitron
The Rock Hazelwood
03.2025 - Current
Waitron
Zucker Backer
04.2020 - 08.2024
Waitron
Jingle Jangle
04.2017 - 01.2020
Customer Service Assistant
Woolworths Café The Grove
04.2013 - 09.2017
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