Over 12 years experience in the corporate world.
Ashley Sefara
Travel Agent
Johannesburg,GP
Summary
Adept at crafting unforgettable travel experiences, I elevated client satisfaction at Travel With Flair by tailoring itineraries to unique needs, showcasing my problem-solving prowess and customer service excellence. My background in event planning and proficiency in MS Office complement my collaborative spirit, driving seamless operations and positive outcomes.
Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.
Overview
12
12
Work History
Travel Agent / Conferencing and Events
Travel With Flair
03.2015 - Current
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
- Planning and Execution of events.
- Liaising with Clients and suppliers.
Travel Agent / Accounts
Fly Now Travel and Tours
03.2013 - 01.2015
Travel Arrangements
Itinerary
Accommodation bookings
Car Hire
invoices and Query Resolutions
Office Assistant
Parnis Airport Services
01.2013 - 03.2013
- Switchboard Operating
- Administrations.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Education
Certificate in Gallileo - Travel And Tourism
Damelin Braamfontein
Johannesburg, South Africa 04.2001 -
Diploma - Travel And Tourism
Damelin Braamfontein
Johannesburg 04.2001 -
High School Diploma -
Phunyako High School
Polokwane, South Africa 04.2001 -
Skills
Travel Arrangements
Hotel Accommodations
Itineraries
Flight Bookings
Customers Service
Team Work
Ms office
Powerpoint
Communication
Problem Solving
Time Managements
Computer Literacy
Critical Thinking
Additional Information
REFERENCES
Travel With Flair
Sharon Bhimjee ( Manager)
082 481 3883
SharonM@twf.co.za
Department of Human Settlements
Xolani Xundu ( Chief Director)
083 788 5747
Xundu30@gmail.com
Department of Human Settlements
Dineo Mamabolo (Assistant Director)
082 429 2250
Dineo.Mamabolo@dhs.gov.za
Timeline
Travel Agent / Conferencing and Events
Travel With Flair
03.2015 - Current
Travel Agent / Accounts
Fly Now Travel and Tours
03.2013 - 01.2015
Office Assistant
Parnis Airport Services
01.2013 - 03.2013
Certificate in Gallileo - Travel And Tourism
Damelin Braamfontein
04.2001 -
Diploma - Travel And Tourism
Damelin Braamfontein
04.2001 -
High School Diploma -
Phunyako High School
04.2001 -