Ashley Grabriella Pillay

As a Junior Business Analyst, I play a pivotal role in analyzing business processes, gathering requirements, and supporting the implementation of various projects. Collaborating closely with senior business analysts and stakeholders, I identified opportunities for improvement and developed solutions to enhance operational efficiency and effectiveness.

Key Responsibilities:

• Requirements Gathering: Conducted interviews, workshops, and surveys to understand business needs and objectives. Documented requirements accurately to ensure alignment between stakeholders and development teams
• Process Analysis: Analyzed existing business processes and workflows to identify areas for improvement, efficiency gains, and cost reductions. Proposed and implemented process enhancements in collaboration with stakeholders.
• Documentation: Prepared detailed business requirement documents, functional specifications, and use cases to effectively communicate requirements to development teams and stakeholders.
• Data Analysis: Collected, analyzed, and interpreted data to identify trends, patterns, and insights. Generated reports and dashboards to support data-driven decision-making.
• Solution Evaluation: Assisted in evaluating and selecting appropriate technology solutions or tools to address business needs. Collaborated with IT teams to ensure smooth implementation and integration of solutions.
• Project Support: Provided support to project managers and senior business analysts in planning and executing projects. Coordinated activities, monitored project progress, and ensured timely delivery of milestones.
• Stakeholder Management: Built and maintained effective relationships with stakeholders across different departments. Communicated project updates, gathered feedback, and addressed concerns to ensure alignment and successful project outcomes.
• Training and Support: Conducted user training sessions and prepared user manuals and guides. Provided post-implementation support and troubleshooting to end-users

• Troubleshooting: Diagnosed and resolved technical issues related to computer systems, network connectivity, printers, and other IT equipment. Employed a systematic approach to identify root causes and implement effective solutions. .
• Customer Service: Interacted with clients in a professional and friendly manner, ensuring exceptional customer satisfaction.
• On-Site Support: Responded to client requests and traveled to different locations to provide on-site technical assistance. Installed, configured, and repaired computer hardware, software, and peripherals.
• Familiarity with remote support tools and ticketing systems.
• Excellent customer service and communication skills.
• Ability to work independently and manage time effectively to meet service level agreements.
• Strong problem-solving and analytical thinking skills.
• Valid driver's license and willingness to travel to client locations as required.

• Passenger Assistance: Greeted and assisted passengers, providing friendly and professional service throughout their journey. Assisted with check-in, boarding, baggage handling, and resolving inquiries or concerns.
• Customer Service: Responded to customer inquiries and requests in timely and efficient manner. Handled customer complaints and worked proactively to find solutions and ensure customer satisfaction.
• Flight Coordination: Collaborated with airlines, ground crew, and other departments to coordinate flight schedules, gate assignments, and baggage handling processes. Ensured efficient turnaround times and adherence to safety and security protocols.
• Baggage Handling: Managed baggage operations, including check-in, tagging, sorting, and loading. Tracked and resolved baggage-related issues, ensuring accurate delivery to passengers.
• Communication and Documentation: Maintained clear and concise communication with team members, airlines, and passengers through various channels, including radio, phone, and computer systems. Accurately documented incidents, irregularities, and passenger interactions.
• Safety and Security: Adhered to safety and security regulations, including proper handling of hazardous materials and strict compliance with airport security protocols. Identified and reported any potential safety hazards or security breaches.
• Team Collaboration: Worked closely with a diverse team to ensure smooth operations and exceptional service delivery. Collaborated with colleagues to resolve challenges, share knowledge, and maintain a positive work environment.
• Emergency Response: Followed emergency response procedures and participated in training sessions to effectively handle emergencies or unexpected situations, ensuring the safety of passengers and personnel.