Becoming an expert in my field
Ashley Dean Hendricks
DC Receiving Manager
Cape Town
Summary
Skilled individual with good training, problem-solving and planning abilities. Ready to bring 15 years of warehouse experience to a challenging new role. Hands-on style and proactive mindset. Diligent individual that promotes warehouse functions to meet production goals and customer needs. Polished in managing fast-paced work, inspecting shipments and resolving issues with vendor representatives. Strong records management and planning abilities. Department Manager with excellent track record setting schedules, delegating assignments and working alongside employees to make sure all receiving functions move smoothly. Knowledgeable about checking and sorting inventory, using equipment such as forklifts and organizing stockroom. Alert associates with extensive knowledge of warehouse organization and safety. Committed to high-quality department operations with strong knowledge of warehouse processes and quality assurance protocols. Successful at collaborating with other team members to facilitate scheduling and accurate inventory management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
DC Receiving Manager
Massmart Logistics
Cape Town, WC
08.2020 - Current
- Enhanced performance of receiving dock associates through training, guidance and motivation.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Managed inbound receiving departments.
- Unloaded, sorted and stored incoming merchandise.
- Managed shipping and receiving team, overseeing training, schedules and work assignments.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
- Gathered and processed merchandise returns.
- Documented safety action plans, quality initiatives and team performance into computer system.
- Improved distribution efficiency with design, development, and testing of embedded software applications.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
Functional junior manager Receiving Admin
Massmart Logistics
Cape Town, WC
05.2017 - 07.2021
- Supported management protocols, decisions and plans within company structure, atmosphere and culture.
- Scheduled cross-team meetings, facilitated planning, note-taking and status updates for project execution.
- Engaged with key stakeholders and partners on needs and initiated efforts to define and document requirements.
- Coordinated product deployments and launches and scheduling and execution management for seamless implementation.
- Collaborated with System & Process team and stakeholders to implement project prioritization and clear expectations.
- Provided ongoing project status reports and development updates to stakeholders to create accountability and ownership within team.
- Fostered cross-office communication to support information flow across departments.
- Communicated schedule changes, escalated unplanned issues and recorded issue resolution for future reference.
- Supervised various tasks in quest of completing project.
- Performed basic clerical duties, set up meetings and distributing of Inbound KPI report to senior management and discuss shortfalls.
- Liaised with manager to align strategic goals and objectives and to deliver program outcomes.
- Keep tasks on track and meet deadlines.
- Managed resource bandwidth and forecasted resource allocations.
- Tracked development milestones and deliverables and aligned to stated deadlines.
- Created employee schedules to align coverage with forecasted demands.
- Reviewed sales and gross profit report to assess company efficiency.(Weekly ODC/Power BI/KPI)
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored security to protect employees, customers and property.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Functional junior manager Write-Offs
Massdiscounters
Cape Town, WC
05.2015 - 04.2017
- Supported management protocols, decisions and plans within company structure, atmosphere and culture.
- Scheduled cross-team meetings, facilitated planning, note-taking and status updates for project execution.
- Engaged with key stakeholders and partners on needs and initiated efforts to define and document requirements.
- Supervised various tasks in quest of completing project.
- Liaised with manager to align strategic goals and objectives and to deliver program outcomes.
- Performed basic clerical duties, set up meetings and assisted with budgeting reports.
- Tracked development milestones and deliverables and aligned to stated deadlines.
- Fostered cross-office communication to support information flow across departments.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored security to protect employees, customers and property.
Administrator
Kelly Industrial
Cape Town, WC
11.2014 - 04.2015
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collected, validated, and distributed information to employees.
- Entered and maintained departmental records in company database.
- Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
- Maintained personnel records and updated internal databases to support document management.
- Coordinated with human resources department to handle payroll and personnel databases.
- Generated reports to suggest corrective actions and process improvements.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
- Frequently inspected production area to verify proper equipment operation.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Devised and implemented processes and procedures to streamline operations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Collected, arranged, and input information into database system.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Maintained database systems to track and analyze operational data.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Gathered, organized and input information into digital database.
Education
NQF level 4 - Retail Operation & Supervision
Guest Resource Services
Cape Town, WC 11.2021 - 10.2022
Grade 12 -
Bishop Lavis Senior Secondary School
Cape Town, WC 01.1995 - 12.1999
Skills
Familiar with WMS
undefinedAccomplishments
Kaizen winner in 2018 for most Kaizen ideas entered.
Interests
Becoming more proactive
Gaining a senior position
Learning new skills
Timeline
NQF level 4 - Retail Operation & Supervision
Guest Resource Services
11.2021 - 10.2022
DC Receiving Manager
Massmart Logistics
08.2020 - Current
Functional junior manager Receiving Admin
Massmart Logistics
05.2017 - 07.2021
Functional junior manager Write-Offs
Massdiscounters
05.2015 - 04.2017
Administrator
Kelly Industrial
11.2014 - 04.2015
Grade 12 -
Bishop Lavis Senior Secondary School
01.1995 - 12.1999
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