Ashley Winn
ESL Teacher
Somerset West
Summary
I am a confident and friendly individual with a solid work ethic and dependability. Strong interpersonal skills foster positive relationships within teams and with clients. Recognized for contributing to a supportive workplace culture. Focused on achieving results and enhancing overall team performance.
Overview
2027
2027
years of professional experience
Work History
ESL Teacher
Kyna
07.2019 - Current
- Developed engaging lesson plans to enhance students' English language skills.
- Facilitated interactive classroom activities promoting language acquisition and cultural awareness.
- Assessed student progress through standardized tests and informal evaluations.
- Implemented innovative teaching strategies to accommodate diverse learning styles.
- Provided individualized support to students struggling with language proficiency.
- Maintained communication with parents regarding student performance and development needs.
- Educated students in basics of English grammar and conversational speaking.
- Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students'' overall communication skills in English.
- Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
- Increased student proficiency in English by creating engaging and interactive classroom activities.
- Created and delivered engaging lesson plans to accommodate different learning styles.
Waitress
Berties Moorings
2019 - 2019
- Provided exceptional customer service in fast-paced environment.
- Assisted in taking and processing orders efficiently.
- Maintained cleanliness and organization of dining area.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Handled cash transactions and processed payments accurately.
- Resolved customer complaints professionally to enhance satisfaction.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
Personal Assistant
Viamed Investment Holdings
03.2016 - 11.2016
- Provide support for personal errands and family logistics as required by the CEO to ensure a seamless balance between professional and personal demands.
- Manage schedules to optimize time management and meeting efficiency.
- Managed communication between departments, ensuring timely information flow and collaboration.
- Organized travel arrangements, balancing cost-effectiveness with convenience for executives.
- Attend key meetings to record minutes, track action items, and follow up with relevant department heads to ensure accountability.
Hair stylist
Carlton Hair Waterstone Village
01.2014 - 12.2015
- Conducting thorough consultation.
- Advising clients on their haircare needs
- Maintaining an appointment calendar through scheduling
- Maintaining and updating client records
- Demonstrating and selling styling products
- Applying hair color, dye, and tints
- Administering therapeutic scalp and hair treatments
- Learning and perfecting new styles and techniques
- Trimming, cutting, and shaving hair using clippers, scissors, trimmers, and razors
- Maintaining work stations and sanitising tools and equipment
- Applying chemical setting, straightening, or curling solutions
Hostess
Casa Del Sol
01.2013 - 04.2013
- Warmly and graciously greet all guests upon arrival.
- When possible, open the front door for guests entering or leaving the restaurant.
- When immediate seating is limited, record guest names and number of people in party and Provide guests with estimated waiting time.
- Assist and resolve any customer complaints.
- Seat guest guests based on guest preferences and balancing of customer flow in service stations.
- Upon seating, offer guests a menu and inform them of their server’s name. Inspect table for proper presentation and completeness.
- Relay messages to servers and bus persons as needed.
- Thank guests as they leave and invite them to return.
Sales Assistant
Vodacom Somerset Mall
12.2012 - 01.2013
- Assisted customers with product inquiries and purchases, fostering positive shopping experiences.
- Collaborated with team members to achieve daily sales targets and improve customer service.
- Processed transactions accurately using point-of-sale systems, enhancing operational efficiency.
- Developed product knowledge through training sessions, improving customer engagement and support.
- Implemented promotional displays to enhance product visibility and drive sales growth.
- Processed transactions accurately while maintaining a high level of customer service.
- Assisted customers with prompt and polite support in-person and via telephone.
Education
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Carlton Hair Academy
12-2016
Grade 12 Matric - undefined
Hottentots Holland High School
01-2013
Skills
Customer service
Strong multitasking
Greeting guests
Team collaboration
Decision-making
Handling complaints
Complaint resolution
Time management
Performance improvement
Relationship management
Upselling techniques
Conflict resolution
Verbal and written communication
Stress management
Timeline
ESL Teacher
Kyna
07.2019 - Current
Personal Assistant
Viamed Investment Holdings
03.2016 - 11.2016
Hair stylist
Carlton Hair Waterstone Village
01.2014 - 12.2015
Hostess
Casa Del Sol
01.2013 - 04.2013
Sales Assistant
Vodacom Somerset Mall
12.2012 - 01.2013
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Carlton Hair Academy
Grade 12 Matric - undefined
Hottentots Holland High School
Waitress
Berties Moorings
2019 - 2019