Ashley Parkinson
Senior Administration Officer
Roodepoort,GP
Work Preference
Summary
I am a highly motivated and organized person who matriculated (2019). After matriculating, I've started office work at our family business for more experience in the administration field. I am professional, mature, loyal and work well under pressure.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
12
12
Certificates
2
2
Language
Work History
Customer Service Department (CSD)
The Courier Guy
05.2020 - 10.2025
- Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Afrikaans languages.
- Supported company growth by consistently meeting or exceeding performance metrics for call handling, first contact resolution, and customer satisfaction.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Contributed to a positive work environment by fostering collaboration and open communication among diverse team members.
- Contributed to a reduction in customer complaints by quickly identifying and addressing root causes of dissatisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new personnel regarding company operations, policies and services.
Administrative Assistant
Delfin Legal Pty Ltd
11.2019 - 04.2020
- Assist with all admin work required
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
International Business Management Institute (IBMI)
High School Graduate - Afrikaans, English, Math LIT, Economy, Geography, Business Life Orientation
Florida High School
Roodepoort, Gauteng, South Africa12-2019
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Problem-solving
Team management
Time management
Flexible and adaptable
MS office
Data entry
Active listening
Product knowledge
Call center experience
Microsoft Excel
Computer proficiency
Paperwork processing
Task prioritization
Customer relationship management (CRM)
Certification
AI Certificates obtained
Interests
Tennis and dance are my two hobbies that I accomplish in my free time
Timeline
AI Certificates obtained
03-2026
-AI FOR BUSINESS OPERATIONS
03-2026
-MASTER OF CHATGPT
03-2026
-MASTER OF CLAUDE
03-2026
-MASTER OF DEEPSEEK
03-2026
-MASTER OF GEMINI
03-2026
-MASTER OF JASPER AI
03-2026
-MASTER OF LOVABLE
03-2026
-MASTER OF MIDJOURNEY
03-2026
-MASTER OF PERPLEXITY
03-2026
-MASTER OF STABLE DIFFUSION
03-2026
-MASTER OF VEO
03-2026
Customer Service Department (CSD)
The Courier Guy
05.2020 - 10.2025
Administrative Assistant
Delfin Legal Pty Ltd
11.2019 - 04.2020
International Business Management Institute (IBMI)
High School Graduate - Afrikaans, English, Math LIT, Economy, Geography, Business Life Orientation
Florida High School
ACTIVITIES / VOLUNTEER WORK / MOTIVATION
- I am an honest - and reliable person, who believes that respect is earned. I adapt easily in any environment.
- Situations have taught me to handle tasks and problems wisely.
- I live to improve myself daily by reading. I will not let an opportunity of growth pass me by. Hereby I submit my CV for any available vacancies.
- Please see Qualifications attached
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Dance Achievement - Superbowl Sun City
Compete 2019 Internationally at Sun City Superbowl - Rumble in the Jungle - 3rd Place
Accomplishments
- Telephone Service - Professionally processed 180+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Bilingual or Proficient (C2)