Ashley Kok
Customer Sales And Servives
Randburg
Summary
Proven Online Sales Coordinator at Navworld, adept in leveraging communication and spreadsheets to drive a significant boost in online sales. Skilled in building vendor relationships and enhancing customer engagement, I excel in both team settings and individual tasks. My strategic approach to e-commerce and marketing has consistently surpassed sales goals, showcasing a results-driven mindset.
Overview
9
9
years of professional experience
5
5
Certifications
Work History
Online Sales Coordinator
Navworld
Johannesburg
06.2015 - Current
- Established a solid social media presence that enhanced brand reputation and attracted potential customers organically.
- Boosted online sales by optimizing product listings and descriptions for greater search engine visibility.
- Coordinated promotional campaigns across multiple digital platforms for maximum exposure and reach.
- Implemented effective marketing strategies to enhance brand awareness and increase customer engagement.
- Managed inventory efficiently, ensuring consistent stock levels and timely order fulfillment.
- Created visually appealing online content that showcased products effectively, driving increased interest and sales opportunities.
- Developed strong relationships with vendors, negotiating better pricing and more favorable terms.
- Provided exceptional customer service, addressing inquiries promptly and resolving issues effectively.
- Successfully launched new product lines on various online marketplaces resulting in broader audience reach.
- Utilized analytics tools to monitor website traffic and sales performance, making informed adjustments when needed.
- Trained junior team members on best practices for managing e-commerce platforms and maintaining stellar seller ratings.
- Analyzed customer feedback to identify areas for improvement in both products and services offered.
- Streamlined order processing procedures, reducing errors and improving overall efficiency.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Retail Sales
Cape Union Mart
Johannesburg
03.2015 - 05.2015
- Developed strong relationships with vendors to ensure timely delivery of high-quality products
- Assisted with retail sales, recommending suitable products based on individual needs and preferences.
- Increased retail sales by regularly promoting products and educating clients on their benefits.
- Cashier
- Merchandising
Education
Certified Air Hostess - Aviation
Cranfield Aviation Training
Johannesburg 02.2015
Skills
Communication
Certification
Dangerous Goods Awareness
Timeline
Online Sales Coordinator
Navworld
06.2015 - Current
Retail Sales
Cape Union Mart
03.2015 - 05.2015
Dangerous Goods Awareness
02-2015
Ditching and Survival
02-2015
Initial Emergency Procedures Training
02-2015
Aviation Medicine & First Aid
02-2015
Aviation Security
02-2015
Certified Air Hostess - Aviation
Cranfield Aviation Training
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