Ashley Grey
Chief Technical Officer
Durban
Summary
Dedicated ICT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
1
1
year of post-secondary education
Work History
Chief Technical Operations Officer
Greytech ISP
Durban
01.2016 - Current
- Implemented and maintained Cloud Hosted
- VoIP Technologies, driving decreased telephone expenditure of 63% over two-year period
- Reviewed and improved customer onboarding processes, ensuring that customer onboarding is aligned with legislative requirements such as RICA, ICASA and Protection of Personal Information, resulting in 100% legislative compliance
- Review of annual price adjustments as required in line with company budgetary requirements, resulting in 16% year on year profit increase
- Migrating company and client email data from IMAP and POP to Exchange Online, Exchange on Premise and G-Suite to reduce data loss, minimize downtime and increase productivity
- Management of Company and Customer Microsoft 365 Tenants, creating new and administering existing users, subscriptions, and services
- Deployment of Company and Customer Cloud and Virtual Technologies utilizing Microsoft Azure, Amazon Web Services, and Intel
- Act as key account manager for top tier customers, including technical, advisory, and sales support
- Final payment approval for all vendor payments, ensuring that vendor accounts are properly maintained, vendor queries are attended to, and reducing unnecessary payments by 12% over 3-year period
- End User Desktop Support for hard and software applications such as Microsoft Office, Sage Pastel Partner, Sage Pastel Payroll, Sage Evolution ERP & CRM Software, VoIP, and Connectivity within Service Level Agreement requirements
- Implementation of IT Asset Management Software, ensuring that all IT assets and consumables are accounted for minimizing loss by means of accurate reporting and accountability
- Ensuring that companywide backups are executed properly and archived as required to maintain highest level of security and disaster recovery management
- Review and analysis of Financial Statement Information from Trial Balance, Income Statement and Balance Sheet, ensuring that accounts are properly aligned
- Monitoring, and assisting with all open support queries in ITSM Scope
- Focused on process improvement and automation to overcome recurring issues, leading to reduction in query resolution times by 38%
- Aligned IT Strategy with company requirements, prioritizing value for money, security, and contractual requirements, driving 8% year on year cost reduction
- Directed installation and configuration of hardware, operating systems, applications, local area networks, wide area networks, firewalls
- Led IT and ITSM Support for 1st, 2nd and 3rd line issues
- Spearheaded new training and development policies to boost employee satisfaction and retention
- Tested and administered disaster recovery plans for key software platforms and cloud servers, resulting in 99% uptime
- Design and development of project proposals, including all milestones, in line with company and client requirements
- Oversee and manage all projects, ensuring that projects are executed within time and budgetary requirements, utilizing hybrid project management methodologies
- Reporting to CFO and CEO.
- Exceeded goals through effective task prioritization and great work ethic
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Project Manager
Greytech ISP
Durban
01.2010 - 09.2016
- Facilitated communication and collaboration across sales, support, development, and project departments
- Briefed and motivated staff to deliver daily operational requirements
- Devised activity and service plans to meet customer requirements
- Forged working relationships with suppliers and negotiated purchasing conditions, resulting in 30% cost saving benefit
- Recruited high-performing, reliable staff for improved team productivity
- Actioned customer feedback to promote continued service improvement
- Received and resolved customer complaints escalated by staff
- Scheduled shifts based on seasonal demands and staff availability
- Deescalated internal conflict and implemented motivational techniques
- Focused on process improvement and automation to overcome recurring issues
- Aligned Project strategy with business needs, prioritizing value for money, security, and contractual requirements
- Oversaw execution of ICT, Connectivity, ITSM,
- ERP and CRM projects from inception to execution
- Communicated with project engineers to deploy, manage, or patch software
- Liaised with third parties to purchase end user equipment as necessary
- Tested and administered disaster recovery plans for Sage Evolution ERP, Windows Server, Payroll and Cloud Servers, resulting in 99% uptime
- Executed various projects using both Waterfall and Agile methodologies.
Assistant Project Manager
Greytech ISP
Durban
11.2007 - 12.2009
- Successfully coordinated up to 12 ICT, ITSM, ERP and CRM projects simultaneously
- Collaborated with Senior Project Manager, CEO, and CFO to meet project specifications, solve complex logistical problems and surpass client expectations
- Closely monitored progress of project through
- MS Projects, sharing developments with Senior Project Manager
- Took fully informed decisions by continuously collaborating with project stakeholders
- Collaborated across teams to align and deliver overarching business strategy
- Assisted Project Manager in smooth running of daily activities by performing admin tasks such as Resource Management and Client Stories
- Increased project transparency by scheduling daily meetings and recorded minutes using OneNote
- Defined project scope, guidelines, milestones, and task allocation to establish and maintain clear progress plans
- Tracked and communicated project status, timelines, budgets, and action items from project inception to delivery
- Provided weekly performance feedback on resource allocation, risks, issues, and schedule adherence, keeping project teams on track
- Built positive, productive relationships with internal and external stakeholders through outstanding client management skills
- Delivered projects on time and under budget
- Designed project presentations and reports for executive teams
- Achieved high client satisfaction through consistent delivery and communication
- Negotiated with suppliers to reduce costs
- Reduced costs by allocating site resources and subcontractors for strict budget controls
- Reduced downtime with effective scheduling and resourcing
Billing Engineer
Greytech ISP
Durban
04.2005 - 10.2007
- Managed invoicing and payment processing
- Allocated account payments and advised customers on outstanding balances
- Carried out billing tasks and captured information in company databases
- Monitored outstanding invoices and attended to collections duties
- Set up new client accounts, ensuring accuracy of information and secure, compliant storage of data
- Performed billing reconciliations, resolving discrepancies swiftly and effectively
- Handled incoming company payments including card payments over phone with exceptional accuracy
- Processed billings, invoices and customer reimbursement claims with 98% client satisfaction
- Developed rapport with clients and vendors to cultivate loyalty and satisfaction
- Facilitated smooth billing operations by maintaining up to date records on pricing and billing details within Sage Evolution
- Regularly met with Project teams to resolve client queries quickly and appropriately.
Skills
Microsoft OfficeGoogle DriveGoogle WorkspaceJIRAWordPressSQL ServerNetwork SecurityMicrosoft WindowsMicrosoft ProjectOffice 365LANNetwork ConfigurationAppleERPSage 100 ERPMaintenance planningWANVoIPCloud ManagementTechnical SupportWeb ServersMicrosoft Windows ServerFile ServersDatabase ServersVirtual ServersDNS ServersMail ServersCloud ServersCompetenciesProject budget allocationStrategic planningTechnical project planningRisk mitigationAgile project managementWaterfall methodologyActive ListeningAttention to DetailCultural AwarenessDecision-MakingWritten CommunicationAnalytical and Critical Thinking
Advanced problem solving
Project planning and development
Change Control Processes
Team Bonding
Performance Evaluations
Budget administration
Staff Management
Project Management
Expense reports
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Dreams are a vision of which reality is made.
Unknown
References
David Norminton
CFO - Greytech ISP
Telephone: +27319413190 | Email: David.Norminton@greytech.co.za