Ashleigh Cameron Jacobs
Associate Product Manager
Johannesburg,Gauteng
Summary
I would like to be taken into consideration for a position available.
I am an optimistic individual that is very driven and self-motivated. A Strong attribute of mine has always been that I am a peoples' person and am able to relate to diverse individuals, this helps provide an open and clear perspective in all situations. I adapt well to change and thrive under pressure and am detail oriented. I am an extremely fast learner that rarely needs to be shown anything twice. I think I would be perfect for this role as I have always been one that sticks out from the crowd, my sense of who I am and my individuality never waivers and I find that people are drawn to my quirky and creative side.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Associate Product & Marketing Manager
Turrito Networks group
1 2023 - Current
- Track customer service metrics such as response time, customer satisfaction ratings, and net promoter score (NPS) to identify areas for improvement
- Generating content - blogs, brochure content, case studies, white papers etc
- Product Specific
- Caricatures for Sales and staff that have been with the business for 5 years
- Framing of PR articles
- Public Relations - Responding to enquiries from Journalists
- Public Relations - Scheduling interviews with Journalists
- Public Relations - Responding to Media Alerts
- Public Relations - Sending Comment
- Public Relations - Media Alert Monitoring
- Analyse and evaluate existing competitors and market trends with the Digital Enablement Manager
- Collate Marketing and Product Reports from google analytics, search console ETC
- Send Sales clicks from the client newsletters
- Planning and coordinating internal events
- Planning and coordinating client events
- Managing internal and external event logistics
- Internal and External event communication and coordination
- Managing external event registration and attendance
- Evaluating external event success
- Managing marketing budgets
- Event troubleshooting
- Manage the organization's digital assets, including the website, social media channels, and other digital platforms, to ensure that they are up-to-date, engaging, and effective
- Analyse data from various digital sources to gain insights into customer behavior, market trends, and the effectiveness of digital initiatives
- Attend industry conferences and events, participate in online forums, and read industry publications to stay up-to-date with the latest trends and best practices in digital strategy
- Creating marketing plans and strategies that align with the company's overall objectives
- This includes conducting market research, identifying target audiences, and determining the best channels and tactics to reach them
- Maintaining the company's brand image and ensuring consistency across all marketing channels
- Work with other departments to design and implement processes that are customer-centric, including onboarding, billing, and after-sales support
- Stay up-to-date with the latest trends and best practices in customer experience management and incorporate them into business strategies
- Foster a culture of customer-centricity throughout the organization by encouraging all employees to priorities customer satisfaction and by recognizing and rewarding excellent customer service
- Email marketing
- Social media posts
- Products & Systems: Working with the Product and Business Systems Manager, to manage and update the Business Management platform, to ensure the product data and information is current and accurate
- Working with the Product and Business Systems Manager, to set up new products in the platform
- Support the Product and Business Systems Manager with monthly product reports for trend analysis
- React promptly to all product updates & maintenance requests from the Product and Business Systems Manager and Sales team
- Ensure all new data entered into the Business Management platform is accurate and consistent in its format
- Manage and remove obsolete products/options when requested by the Product and Business Systems Manager
- Monitor and respond to enquiries via the shared Product Management mailbox
- Timeous escalations to the Product and Business Systems Manager on any requests requiring additional information or input
- Assist the Product and Business Systems Manager with research and analysis on products when required
- Assist the Product and Business Systems Manager and Digital Strategy Manager with the preparation and communication of new product launches
- Assist with the on-going maintenance and administration of the product portfolio.
Guilt free getaway, house and sitting
01.2020 - Current
Product & Marketing Administrator
Turrito Networks
01.2021 - 01.2022
- All of the above in a supportive role, in order to take on the responsibility on my own.
Au pair
01.2019 - 01.2020
- Au pair to a delightful 19-month-old little girl
- Structured day consisting of all nutritional meals and educational play that is both mentally and physically stimulating
- Physical therapy to strengthen weak muscle tone
- Planned outings
- Ensuring a well adjusted and happy child.
House Sitting and Pet sitting
Jolly walker house and pet services
01.2018 - 01.2019
Vocational Bible camp group leader
01.2016 - 01.2018
- Groups consisting of 30 to 50 children.
Education
Bachelor of Arts - Psychology
Unisa
Johannesburg 01.2022 - Current
Matriculated -
Hyde Park High School
Hyde Park 01.2018 - 2018.05
Personal Information
- ID Number: 9912211286080
- Hobbies: Reading, drawing, painting, exploring new restaurants and vintage shops., Learning new technologies to improve my life and job role.
- Health Status: Excellent
- Gender: Female
- Own transportation
Timeline
Bachelor of Arts - Psychology
Unisa
01.2022 - Current
Product & Marketing Administrator
Turrito Networks
01.2021 - 01.2022
Guilt free getaway, house and sitting
01.2020 - Current
Au pair
01.2019 - 01.2020
House Sitting and Pet sitting
Jolly walker house and pet services
01.2018 - 01.2019
Matriculated -
Hyde Park High School
01.2018 - 2018.05
Vocational Bible camp group leader
01.2016 - 01.2018
Associate Product & Marketing Manager
Turrito Networks group
1 2023 - Current
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