Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Ashleigh Cassiem

Durban

Summary

Dynamic professional with a proven track record in customer service excellence at The Debt Management Group. Skilled in sales negotiation and problem-solving, I consistently foster positive client experiences and exceed performance goals. Adept at managing time effectively, I thrive in fast-paced environments while maintaining high-quality standards.

Overview

13
13
years of professional experience

Work History

Online ESL Teacher

Tutlo
01.2024 - Current
  • Communicated with students using Tutlo and other online learning platforms, webcams and headphones.

Agent

The Debt Management Group
01.2023 - 11.2023
  • Informed clients of policies and procedures.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.

Manufacturing Assembler

Toyota Motor Manufacturing
12.2017 - 05.2022
  • Supported continuous improvement initiatives, implementing lean manufacturing principles within the assembly line.
  • Provided critical feedback on design flaws or other potential issues during prototyping phases of new product development.
  • Exceeded productivity goals while maintaining strict adherence to quality standards for assembled products.
  • Reduced assembly errors by carefully following instructions and inspecting finished products.

Sales Agent

The Unlimited
01.2016 - 11.2017
  • Negotiated deals and handled complaints or objections.
  • Offered coupons and special deals to increase customer spending.
  • Identified customer needs by asking questions and advising on best solutions.

Assistant Manager

Qhakaza Paints
04.2013 - 08.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Payroll

General Production Worker

Tiger Brands
05.2012 - 12.2012
  • Ensured timely completion of orders by effectively managing workload distribution among team members as needed.
  • Maintained a clean work environment, ensuring compliance with both company standards and regulatory requirements.
  • Reduced waste during manufacturing processes by monitoring material usage and implementing recycling initiatives where appropriate.

Education

High School Diploma -

Umbilo Secondary School
Durban

Skills

  • Customer service excellence
  • Sales negotiation strategies
  • Product expertise
  • Problem-solving skills
  • Time management proficiency
  • Conflict resolution

Additional Information

Drivers License

Timeline

Online ESL Teacher

Tutlo
01.2024 - Current

Agent

The Debt Management Group
01.2023 - 11.2023

Manufacturing Assembler

Toyota Motor Manufacturing
12.2017 - 05.2022

Sales Agent

The Unlimited
01.2016 - 11.2017

Assistant Manager

Qhakaza Paints
04.2013 - 08.2015

General Production Worker

Tiger Brands
05.2012 - 12.2012

High School Diploma -

Umbilo Secondary School

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Ashleigh Cassiem