UiPath
Ashish Sharma
Principal Consultant
Cape Town
Summary
Dedicated Business & Technical Consultant adept at cultivating long-term partnerships with lucrative clients, across multiple geographies. Knowledgeable in RPA, Chatbots, Big data and cognitive automation platforms. Successful career history comprising more than 19 years.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
Work History
Program Manager
Tech Mahindra
Cape Town
09.2019 - Current
- Set up a team from ground up, starting with 2 Software engineers in South Africa to 40+ team members. This team is spread across SA, India, New Zealand & Europe. I have successfully managed projects across all these geographies and grown the TechM footprint across these geos.
- Managed multiple strategic projects with numerous sub-projects or workstreams. Delivered over 50+ automation use cases, bringing ~3 Million USD of revenue for TechM and ROI of +10 million for the clients
Director of Operations
Call Center International
Durban
08.2017 - 08.2019
- Grew the US campaigns for this contact center, taking a small 40 seats pilot to 900 agents strong team. This was done over 12 months and with immaculate planning and co-ordination.
- Achieved team goals through formalized training plans, coaching, performance management & simplifying processes through automation.
- Monitored budget and utilized operational resources.
Cluster Lead
Maersk Global Service Centres
Pune
07.2015 - 08.2015
- Created a CoE for analytics & insights for the Pune center. This involved assisting back office teams (400+ agents) across all geographies (Africa, Asia, middle east, Australia and India) to perform at optimum level, through data insights.
- Integrated technology milestones into overall project plan, by successfully implementing Verint's desktop monitoring tool in 6 months and improving productivity by 30%.
Operations Manager
Tech Mahindra Business Services
Mumbai
04.2010 - 07.2015
- Advanced productivity KPIs to achieve key business goals and objectives, directly managing a large team of 200+ BPO agents across Mumbai & Pune.
- Led improvement initiatives to advance operational efficiencies and increase revenue. In 2013 i was a part of 4 member steerco, that saved ~15 million GBP of wastage in bill waivers by the billing team.
Team Leader
Tech Mahindra Business Services
Mumbai
10.2006 - 03.2010
- Mentored and guided 20+ employees to foster proper completion of assigned duties.
- Worked on multiple projects to improve productivity and commercial performance of the organization.
Customer Service Associate
TechM & Netvanatge
07.2003 - 09.2006
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Education
Bachelors of Commerce - Commerce
Mumbai University
Mumbai 06.2009 - 03.2012
Skills
Software Development Life Cycle
Software
Automation Anywhere
Python
Jira
Data Analysis
Certification
Agile Scrum Master
Timeline
Program Manager
Tech Mahindra
09.2019 - Current
Using Data bases with Python
07-2019
Agile Scrum Master
06-2019
Blockchain basics
05-2019
Director of Operations
Call Center International
08.2017 - 08.2019
Cluster Lead
Maersk Global Service Centres
07.2015 - 08.2015
Operations Manager
Tech Mahindra Business Services
04.2010 - 07.2015
Bachelors of Commerce - Commerce
Mumbai University
06.2009 - 03.2012
Team Leader
Tech Mahindra Business Services
10.2006 - 03.2010
Customer Service Associate
TechM & Netvanatge
07.2003 - 09.2006
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