ASHISH SEMWAL
IT Manager
Lusaka,Lusaka
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Highly skilled in system administration, network security, and IT project management. Proven ability to troubleshoot complex technical issues and implement innovative solutions. Recognized for excellent communication skills and the ability to convey technical concepts to non-technical stakeholders. Committed to staying current with industry trends and emerging technologies to drive continuous.
Overview
10
10
years of professional experience
Work History
IT MANAGER
Surya Group of Companies
02.2023 - Current
- Successfully built the network infrastructure for Surya Group of Companies, ensuring robust connectivity and scalability to support business growth
- Designed and implemented a centralized CCTV monitoring system, enhancing security surveillance across all company premises
- Established an asset management process to track and manage hardware and software assets efficiently, optimizing resource utilization and reducing costs
- Streamlined the IT vendor management process, ensuring effective vendor selection, negotiation, and performance monitoring
- Developed and implemented comprehensive IT policies and rules to govern the use of technology resources, ensuring compliance and security
- Enhanced network security by implementing proper firewall configurations and endpoint antivirus solutions, mitigating cyber threats and protecting sensitive data
- Successfully migrated physical servers to cloud servers, improving flexibility, scalability, and cost-effectiveness of IT infrastructure
- Streamlined email management processes to improve efficiency and communication within the organization
- Implemented a VoIP system to facilitate centralized and fast internal communication across all branches
- Implemented an ERP system to streamline organizational workflows and enhance productivity, ensuring efficient business operations.
IT ENGINEER ANALYST
Astroholdings Ltd
12.2018 - 02.2023
- Improved the existing ERP system according to organizational needs by coordinating with the ERP service provider, addressing pain points, and implementing necessary enhancements
- Facilitated the migration of the ordinary email system to G Suite, improving collaboration and productivity through advanced email and cloud-based communication tools
- Proposed and built the social media presence of the company, leveraging platforms like LinkedIn, Instagram, and Facebook to enhance brand visibility and engagement
- Identified and addressed loopholes in internet and network security, implementing measures to strengthen security protocols and ensure a secure network environment
- Conducted user training and education sessions to enhance user understanding of the ERP system, making it more user-friendly and optimizing its utilization
- Designed and developed the company website, optimizing it for search engine visibility and ensuring a strong online presence on platforms like Google
- Established user policies and rules to streamline IT operations, ensuring compliance with security protocols and enhancing efficiency
- Managed the Matrix VoIP system of the organization, ensuring smooth and efficient internal communication across all branches
- Implemented an asset management process and initiated quarterly physical asset verification (PAV) system to track and manage company assets effectively.
TECHNICAL SUPPORT ENGINEER
Veracity
03.2018 - 12.2018
- Managed international client support across various regions including UK, Dubai, and Ireland, ensuring prompt and effective resolution of inquiries and issues
- Gathered client requirements for security surveillance systems and designed customized solutions to meet their specific needs and preferences
- Conducted security surveillance system demos for clients, addressing their queries and concerns to provide satisfactory solutions.
DESKTOP SUPPORT ENGINEER
Wipro Infotech
03.2015 - 03.2018
- Managed end user technical support for Yes Bank, both onsite and through remote support across Pan India, adhering to established processes and policies
- Utilized ticketing tools for call support, ensuring prompt response and resolution of end user issues according to their priority and severity
- Implemented and managed Active Directory (AD) including backups, ensuring smooth user authentication and access management
- Handled software and hardware installations for end users, ensuring compliance with licensing agreements and company policies
- Managed IMAC (Install, Move, Add, Change) and PAV (Physical Asset Verification) processes as part of asset management
- Managed Sophos data encryption and decryption server, ensuring data security and compliance with regulations
- Installed and configured Mobile Device Management (MDM) devices and software for secure management of mobile devices
- Provided network support to end users, troubleshooting connectivity issues and ensuring optimal network performance
- Monitored and supported end point protection measures to safeguard against cybersecurity threats and vulnerabilities
- Provided technical support for bank applications, troubleshooting issues and ensuring smooth operation.
Education
MASTER OF COMPUTER APPLICATIONS -
MAHATMA GANDHI UNIVERSITY - MEGHALAYA
01.2017
BATCHELOR OF COMPUTER APPLICATIONS (BCA) -
PUNJAB TECHNICAL UNIVERSITY - JALANDHAR
01.2013
SARVODAYA VIDYALAYA INTERMEDIATE -
SARVODAYA VIDYALAYA -NEW DELHI
01.2010
SARVODAYA VIDYALAYA HIGH SCHOOL -
SARVODAYA VIDYALAYA -NEW DELHI
01.2010
Skills
- IT Governance, Risk Management, And Compliance
- Network Security
- Cloud Computing
- Project Management
- Team Leadership
- Communication Skills
- Technical Expertise
- Information confidentiality
- Risk mitigation planning
- Team Collaboration
- Software Development
- Disaster Recovery
Certification
- Google Cybersecurity year2023
- Information Security Awareness (NES3) Year 2023
- Information Security Awareness (NES2) Year 2023
- Information Security Awareness (NES1) Year 2023
- OPSWAT File Security Associate (OFSA) Year 2022
- Google Project Management Year 2022
- Google Data Analytics Year 2022
- Google IT Support Year 2021
- Office 365 for Small Business Security and Troubleshooting Year 2020
- CCNA Year 2012
- N+ Year 2012
- A+ Year 2012
Timeline
IT MANAGER
Surya Group of Companies
02.2023 - Current
IT ENGINEER ANALYST
Astroholdings Ltd
12.2018 - 02.2023
TECHNICAL SUPPORT ENGINEER
Veracity
03.2018 - 12.2018
DESKTOP SUPPORT ENGINEER
Wipro Infotech
03.2015 - 03.2018
MASTER OF COMPUTER APPLICATIONS -
MAHATMA GANDHI UNIVERSITY - MEGHALAYA
BATCHELOR OF COMPUTER APPLICATIONS (BCA) -
PUNJAB TECHNICAL UNIVERSITY - JALANDHAR
SARVODAYA VIDYALAYA INTERMEDIATE -
SARVODAYA VIDYALAYA -NEW DELHI
SARVODAYA VIDYALAYA HIGH SCHOOL -
SARVODAYA VIDYALAYA -NEW DELHI
Similar Profiles
Kunal BiswasKunal Biswas
General Manager Marketing at Surya Group Ltd.General Manager Marketing at Surya Group Ltd.
SANDEEP KUMARSANDEEP KUMAR
Owner at Surya Broadcasters, Surya Video CommunicationOwner at Surya Broadcasters, Surya Video Communication
Vipin J RaoVipin J Rao
Senior Payroll Executive at Oasis Investment Companies LLC (Holding Companies of Al Shirawi GroupSenior Payroll Executive at Oasis Investment Companies LLC (Holding Companies of Al Shirawi Group