ASEMAHLE MATEZA
IT(Software Development)
Cape Town
Summary
A competent IT professional that is good at designing websites, networking and managing databases. Have strong technical skills as well as excellent interpersonal skills, enabling to interact with a wide range of clients. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT position. Ready to help team achieve company goals.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
IT SD Agent
Merchants
Cape Town
10.2022 - 10.2023
- Managed over 50 customer calls per day
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Resolved caller issues quickly and thoroughly.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Established strong customer relationships, building recommendations and loyalty.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- De-escalated and resolved customer complaints with punctual, polite and professional service
Reference: Robert(Team leader)- 0710191332
Back End Developer
Lunga Dyabooi
Cape Town
08.2022 - 08.2023
- Developed server-side logic in Python and JavaScript.
- Built flexible, reusable code and libraries for future use.
- Integrated front-end elements into applications.
- Managed 10% efficient SQL queries and data transport.
Reference: Lunga(Manager)- 0763862385
Education
Diploma in Information Technology (Development Software) -
WALTER SISULU UNIVERSITY
Walter Sisulu University 02.2024 - 12.2024
Matric -
Masixole High School
East London 01.2015 - 01.2016
Skills
SQL
Timeline
Diploma in Information Technology (Development Software) -
WALTER SISULU UNIVERSITY
02.2024 - 12.2024
IT SD Agent
Merchants
10.2022 - 10.2023
Back End Developer
Lunga Dyabooi
08.2022 - 08.2023
Matric -
Masixole High School
01.2015 - 01.2016
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