ASEMAHLE ANGEL MBENYA

Invigilator (Volunteer) — Business Management Department
Nelson Mandela University | 2026- present

• Supervised first-year students during assessments, ensuring adherence to exam regulations
• Maintained academic integrity and managed a controlled testing environment
• Provided guidance on procedures while remaining impartial and professional
• Assisted with coordination before and after test sessions

• Handled confidential examination data for over 100 students, ensuring 100% accuracy and compliance with academic regulations.
• Assisted academic staff with quality checks and record verification to support smooth examination execution.
• Demonstrated strong attention to detail and organisational skills under tight deadlines.
• Streamlined examination processes by reducing bottlenecks in printing and sorting documentation.
• Reference: Lusindiso Makibeni — 040 602 7050

• Processed and updated 200+ student records with 98% accuracy, improving data integrity and compliance with internal procedures.
• Responded to and resolved over 50+ weekly student inquiries via email, improving customer satisfaction and turnaround time.
• Standardised document handling systems, reducing administrative delays by 15% and improving team workflow.
• Maintained internal communication between departments, ensuring seamless coordination during peak intake periods.
• Tracked student documentation status and flagged discrepancies to support smoother onboarding processes.
• Provided feedback on administrative inefficiencies and supported process improvement initiatives.
• Demonstrated excellent time management and multitasking across data entry, support duties, and email follow-ups.
• Collaborated with student support teams to maintain high standards of service delivery.
• Reference: Siyanda Mthiyane — 011 489 1900